Bank Health Care Assistants

NHS; Guildford; On-site; GBP 40,000 - 60,000; Part time

Job summary

A healthcare provider in Guildford is looking for motivated Health Care Assistants to join their Hospice at Home and In-Patient Unit teams. The role offers competitive pay and the chance to provide exceptional care to patients and their families. Candidates should have experience in a caring role and possess relevant qualifications. This position includes opportunities for excellent training and career development.

Benefits

Holiday pay

NHS Pension

Health Cash Plan Scheme

Employee Assistance Programme

Staff Benefit Scheme

Blue Light Discount Card

Qualifications

• Previous experience in a caring role.
• A recognized caring qualification.
• Ability to work independently under supervision.

Responsibilities

• Provide high-quality patient and family focused care.
• Assist with clinical duties as directed by registered staff.
• Maintain accurate patient records.

Skills

Excellent communication

Interpersonal skills

Team working skills

Flexibility

Empathy and compassion

Education

NVQ/QCF/Regulated Qualifications Framework level 2 or above

Care Certificate (or willingness to undertake)

Job description

Job Summary

Bank Health Care Assistants

Hospice at Home & In-Patient Unit

£12.21 - £12.62 per hour plus enhancements (dependant on experience)

Are you passionate about delivering exceptional care? Working at Phyllis Tuckwell gives you the opportunity to make a real difference to peoples lives, every day.

Were looking for dynamic and motivated Health Care Assistants to join our Hospice at Home and In-Patient Unit teams. This is an exciting opportunity for enthusiastic and experienced candidates who are looking for a rewarding role where they are able to provide high quality patient & family focused care within a supportive environment.

If you would like to feel part of a welcoming and committed team, benefit from strong peer and managerial support, and want to develop your career with excellent training and education opportunities, we would be delighted to hear from you.

Main duties of the job

A Successful Bank Health Care Assistant Will Have:

• Previous experience in a caring role
• A recognised caring qualification
• Excellent communication, interpersonal and team working skills
• Flexibility to work across both the community and IPU teams
• Car driver and owner (for Hospice at Home)
  
  

For a full list of essential requirements, please refer to the job description and person specification document.

We are based in Farnham, Camberley and Guildford, and provide bespoke, compassionate palliative and end of life care for people living with an advanced or terminal illness, across West Surrey and North-East Hampshire.

About Us

Phyllis Tuckwell is a very special place to work. Our staff make a real difference to the lives of our patients and their loved ones, providing outstanding care at a time that really matters. Our Health Care Assistants are pivotal in helping deliver our vital services, ensuring every day is precious for our patients.

We are committed to creating a diverse and inclusive culture, with the principles of fairness and equality at its core. We are an equal opportunities employer, who values and respects our employees unique knowledge, skills and experiences. We warmly welcome applications from all sections of the community. All appointments are made following a fair and equitable process, based on merit, job requirements and business need.

We Offer:

Excellent Benefits

• Holiday pay
• Continuation of NHS Pension or Phyllis Tuckwell Group Personal Pension (matched contributions up to 7.5%)
• Health Cash Plan Scheme
• Employee Assistance Programme
• Staff Benefit Scheme
• Blue Light Discount Card
  
  

Excellent Career Development

• Access to learning and professional development opportunities (we have an on-site education team)
• Shadow shifts
• Rotation opportunities
• Clear progressive career development opportunities from Health Care Assistant to Registered Nurse.
  
  

A Great Place to Work

• Equal Opportunities employer
• Flexible hours and flexible working
• Supportive colleagues
• Clinical supervision and support
• 97% of our staff are proud to work for Phyllis Tuckwell**Phyllis Tuckwell Birdsong Hospice staff survey 2023
  
  

Details

Date posted

12 August 2025

Pay scheme

Other

Salary

£12.21 to £12.62 an hour plus enhancements (dependant on experience)

Contract

Bank

Working pattern

Part-time

Reference number

M0001-PHY0622

Job locations

Phyllis Tuckwell Hospice Care

Gill Avenue

Guildford

Surrey

GU2 7WW

Phyllis Tuckwell Hospice

122 Kings Ride

Camberley

Surrey

GU15 4LZ

Job Description

Job responsibilities

Post: Health Care Assistant

Accountable to: Community Services Manager

Job Purpose:

Under the direction and supervision of registered staff, to maintain and support the highest standards of care, to ensure that a high-quality service is provided to all patients, their families and carers.

Responsibilities:

• Clinical
  
  

To ensure statutory obligations are met that are relevant to the clinical area.

To ensure quality standards are maintained to provide the highest standards of holistic care.

To maintain and support the provision of assessment, planning, implementation, and evaluation of nursing care, within the limits of your qualifications and under the supervision of qualified staff.

Work to the agreed models of care and work allocation.

Escalate any clinical or non-clinical incidents to the nurse in charge, and complete incident documentation via Sentinel. Assist with investigations and risk assessments as appropriate.

• Professional
  
  

To understand and work within the Health and Social Care Act 2008, and PT business plan and philosophy.

Work as part of the multidisciplinary team, providing holistic care to patients, their families and carers.

Deliver a safe and high standard of care in accordance with Phyllis Tuckwell policies, guidelines.

Where appropriate and under the supervision of qualified staff, provide information and support to patients, carers and relatives.

Maintain effective relationships with colleagues.

To maintain accurate, legible and contemporaneous records on all patients, to ensure documentation meets agreed PT standards and adheres to Caldicott Guidelines.

• Managerial
  
  

To work in accordance with the PT Fire, Health and Safety and Governance policies.

To effectively maintain and support the clinical area and monitor resources, including clinical supplies and equipment.

To ensure a team environment is maintained by developing effective relationships and being considerate towards colleagues, so as to create a team spirit and provide personal support.

Manage your own time effectively to meet PT aims and objectives.

• Training and Development
  
  

Team

Maintain and support the professional development and safe practice of others through peer support, leadership, supervision and teaching.

Personal

Maintain up-to-date knowledge of PT guidelines, policies and procedures.

To identify and develop own knowledge and clinical skills, through continual professional development, clinical supervision, discussion with other members of the MDT, and through PT Annual Appraisal Process.

• Research
  
  

Participate in research and audit within the PT environment.

Assist in implementing the findings of evidence-based practice.

• Safeguarding, Equality, Diversity and Inclusion
  
  

Role holders are required to understand your responsibilities in the safeguarding context, ensuring that Phyllis Tuckwell reduces the risk of harm or abuse of adults and children at risk.

Role Holders Must:

Adhere to Phyllis Tuckwells Safeguarding Policy (held on the NEST), which supports the local authoritys multi agency safeguarding policy, the law (Care Act 2014) and Mental Capacity Act 2005 (including Deprivation of Liberty Safeguards).

Inform the appropriate Phyllis Tuckwell professional where there is concern that an adult or child may be at risk of harm, abuse, or neglect.

Phyllis Tuckwell is committed to an Equal Opportunities approach, valuing, and respecting everyone as individuals, with diverse opinions, cultures, lifestyles, and circumstances.

This job description is underpinned by Phyllis Tuckwells philosophy, culture, and core values, which actively embrace diversity and inclusion and promotes total team spirit.

Job Description

Job responsibilities

Post: Health Care Assistant

Accountable to: Community Services Manager

Role Holders Must:

Adhere to Phyllis Tuckwells Safeguarding Policy (held on the NEST), which supports the local authoritys multi agency safeguarding policy, the law (Care Act 2014) and Mental Capacity Act 2005 (including Deprivation of Liberty Safeguards).

Inform the appropriate Phyllis Tuckwell professional where there is concern that an adult or child may be at risk of harm, abuse, or neglect.

Phyllis Tuckwell is committed to an Equal Opportunities approach, valuing, and respecting everyone as individuals, with diverse opinions, cultures, lifestyles, and circumstances.

This job description is underpinned by Phyllis Tuckwells philosophy, culture, and core values, which actively embrace diversity and inclusion and promotes total team spirit.

Person Specification

Qualifications

Essential

• Has NVQ / QCF / Regulated Qualifications Framework (RQF) / City & Guilds level 2 or above
• Evidence of undertaking health care courses or other life skills
• Care Certificate /willing to undertake
  
  

Quality

Essential

• Commitment to providing high quality, individualised holistic care to patients and their relatives / carers
• Demonstrates competence in fundamental health care duties
• Demonstrates an understanding of the importance of Health and Safety and clinical governance
• Demonstrates an awareness of patient confidentiality and the principles of information governance
• Demonstrates an understanding of the importance of PT policies and procedures
  
  

Team Working

Essential

• Ability to work as part of a team and be willing to learn and take directions from others
• Has an understanding of multidisciplinary team working
• Ability to show interpersonal sensitivity to others
• Good attendance and punctuality record
• Flexible approach
  
  

Relationships and Communication

Essential

• Good communication and interpersonal skills
• Empathy and compassion
• Demonstrates a caring approach
• Ability to write in a clear and legible form
• Understand the importance of reporting any changes in a patients care to colleagues
  
  

Computer Skills

Essential

• Be in possession of basic IT skills e-mail and internet usage and a willingness to increase IT skills
  
  

Experience

Essential

• Evidence of care skills from working in a care home, patients own home, or hospital setting
• Understanding and experience of caring for dying patients with progressive diseases
  
  

Self Management & Leadership

Essential

• Demonstrate ability to work unsupervised as appropriate, under the direction of a RN
• Enthusiasm and is proactive
• Ability to cope with stressful situations
• Self-awareness and coping strategies
• Openness to learn
  
  

Person Specification

Essential

• Demonstrate ability to work unsupervised as appropriate, under the direction of a RN
• Enthusiasm and is proactive
• Ability to cope with stressful situations
• Self-awareness and coping strategies
• Openness to learn
  
  

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Phyllis Tuckwell Memorial Hospice Ltd

Address

Phyllis Tuckwell Hospice Care

Gill Avenue

Guildford

Surrey

GU2 7WW

Employer's website

https://www.pth.org.uk/ (Opens in a new tab)

Employer details

Employer name

Phyllis Tuckwell Memorial Hospice Ltd

Address

Phyllis Tuckwell Hospice Care

Gill Avenue

Guildford

Surrey

GU2 7WW

Employer's website

https://www.pth.org.uk/ (Opens in a new tab)

LNKD1_UKTJ