Bank Driver and Receptionist

Integrated Care 24 Ltd; Gateshead; Vor Ort; GBP 14.000 - 21.000; Vollzeit

Benefits dieser Stelle

Enhanced bank holiday pay

NHS Pension Scheme

Free counselling service

Discount platform access

Blue Light Card and NHS discounts

Zusammenfassung

Integrated Care 24 Ltd is hiring a Bank Driver Receptionist Out of Hours to support urgent care delivery across multiple bases. The role combines front-desk duties with driving duties to ensure clinics run smoothly and clinicians reach patients at home.

You will welcome patients professionally, handle bookings and queries, and transport clinicians safely while maintaining confidentiality and accurate records. Flexible shifts across our Out of Hours locations are required.

Qualifikationen

• Calm under pressure in urgent care environments.
• Empathetic and compassionate approach to patients and carers.
• Clear communication with patients, colleagues and operational bases.
• Reliable, organised and able to work in a fast-paced setting.
• Proficiency with IT systems to manage records and bookings.

Aufgaben

• Welcome patients at front desk with professionalism and confidentiality.
• Manage appointment bookings, patient queries and records.
• Safely transport clinicians to home visits and assist in driving as required.
• Maintain vehicle checks and support regional out-of-hours operations.
• Adapt to flexible shifts across Thurrock, Southend, Basildon and Broomfield (Chelmsford).

Kenntnisse

Calm under pressure

Compassionate with patients

Good communication

Team player

Organised

IT systems proficient

Jobbeschreibung

Bank Driver Receptionist Out of Hours The Role Behind every urgent care shift is someone making sure patients are supported, clinicians can reach them safely, and services keep moving. At IC24, our Driver Receptionists are a vital part of how out-of-hours care is delivered. They are often the first-person patients see, the person keeping clinics running smoothly, and the person supporting clinicians to reach patients who need urgent care at home. Were looking for people who are calm under pressure, compassionate with patients, and confident working in a fast-paced environment where no two shifts are the same. This role combines reception and driving responsibilities across our Out of Hours services. One moment, you could be welcoming a patient into the service and helping them feel reassured during a stressful situation. The next, you could be safely transporting a clinician to a home visit so care can be delivered where its needed most. Its a practical, people-focused role with real variety and real impact. What youll focus on Supporting patients at the front desk Youll welcome patients professionally and compassionately, maintaining confidentiality and helping people feel supported during what can often be an anxious time. Keeping services running smoothly Youll manage appointment bookings, comfort calls and patient queries, while ma

Main duties of the job

The Bank Driver Receptionist role is crucial for ensuring seamless delivery of out-of-hours care at IC24. Positioned at the frontline, Driver Receptionists engage in both driving and reception duties. They welcome patients compassionately and facilitate smooth clinic operations. Their driving responsibilities include conducting vehicle checks and safely transporting clinicians to patient homes, sometimes accompanying clinicians into homes. Suitable candidates remain calm under pressure, demonstrate compassion, and thrive in dynamic environments. They are organized, adapt swiftly to change, capable of using IT systems effectively, and work as a team while maintaining patient confidentiality. The role operates across flexible shifts and locations, ensuring urgent care needs are consistently met. Enhancements are available for unsociable hours, making the position rewarding both financially and personally.

About us

Integrated Care 24 (IC24) is a leading not for profit Social Enterprise organization focused on delivering innovative and patient-centric primary care services. Committed to enhancing access to health and social care, IC24 provides support to over 6 million patients, proficiently reducing the demand on secondary care services. Its gamut of services includes GP-led out-of-hours services, NHS 111, primary care, and secondary care support services. IC24 champions brave ideas and people by encouraging the expression of novel concepts and undertaking initiatives that contribute to saving lives. The organization prides itself in providing high-quality integrated urgent care and is invested in nurturing a work environment where every role is integral to patient care and service innovation.

Job responsibilities

Package Description:

Bank Driver Receptionist Out of Hours

The Role

Behind every urgent care shift is someone making sure patients are supported, clinicians can reach them safely, and services keep moving.

At IC24, our Driver Receptionists are a vital part of how out-of-hours care is delivered. They are often the first-person patients see, the person keeping clinics running smoothly, and the person supporting clinicians to reach patients who need urgent care at home.

Were looking for people who are calm under pressure, compassionate with patients, and confident working in a fast-paced environment where no two shifts are the same.

This role combines reception and driving responsibilities across our Out of Hours services.

One moment, you could be welcoming a patient into the service and helping them feel reassured during a stressful situation. The next, you could be safely transporting a clinician to a home visit so care can be delivered where its needed most.

Its a practical, people-focused role with real variety and real impact.

What youll focus on

Supporting patients at the front desk Youll welcome patients professionally and compassionately, maintaining confidentiality and helping people feel supported during what can often be an anxious time.

Keeping services running smoothly Youll manage appointment bookings, comfort calls and patient queries, while maintaining accurate records and ensuring effective communication between operational bases and contact centres.

Providing safe transport for clinicians Youll carry out vehicle and equipment checks before safely transporting clinicians to home visits across the region. In some situations, you may accompany clinicians into patient homes.

Workingconfidently with systems and processes Youll use IT systems to manage patient information accurately and support the smooth coordination of urgent care services.

Responding to changing demands Out-of-hours services can be unpredictable, so youll need to adapt quickly, stay organised, and work calmly under pressure.

The environment youll work in

IC24s Out of Hours services operate evenings, overnights, weekends and bank holidays - the times when patients often need urgent support most.

This is a bank role offering flexible shifts across a range of operational bases, including Thurrock, Southend, Basildon and Broomfield (Chelmsford). Flexibility to support other locations when required is essential.

Youll be part of a supportive team environment where every role contributes directly to patient care and service delivery.

To see the day in a life of a Driver/Receptionist use the attached link - https://vimeo.com/1037851984/8c4d86070a?ts=0&share=copy

What matters in this role

You dont need previous healthcare experience to succeed here - but your attitude and approach matter.

Youre likely someone who:

Communicatesconfidently and compassionately with patients and colleagues Is calm, reliable and organised under pressure Enjoys variety and working in a fast-paced environment Is comfortable using IT systems and keeping accurate records Understands the importance ofconfidentiality and patient care Works well as part of a team and takes initiative when needed

Most importantly, you recognise that even small actions can make a big difference to someone accessing urgent care.

Who are we?

We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care, and secondary care support services.

Express new ideas, take initiative and save lives. Others talk about being brave, at IC24, were made that way.

From providing high quality integrated urgent care for over six million people, to thinking of innovative solutions for our patients - very role at IC24 is made to be brave.

Location

Thurrock, Southend, Basildon, Broomfield Chelmsford

Flexibility to cover our other bases where needed. As part of your normal responsibilities, you could be required to work at any of these locations when required.

Bank - Flexible Shifts

You must be able to drive both Automatic and Manual vehicles as our IC24 cars are a mixture of both. A full, clean, manual UK driving licence is essential.

Whats in it for you:-

Hourly rate from £12.71 plus enhancements for unsociable hours Enhanced rates up to 60% on top for bank holidays Additional annual leave above statutory minimum based on service Opportunity to join the NHS Pension Scheme Free 24/7independent counselling service Learning and Development Opportunities Free membership to our reward and discount platform Access to Blue Light Card and other NHS Discount Schemes

Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory Standard DBS disclosure and two references.

We celebrate brave ideas and brave people.careers.ic24.org.uk

We have a duty to safeguard, protect and promote the welfare of those who use our services and our employees. This means we take every step we can to protect from harm, abuse and damage.

We are committed to providing equal opportunities for all and encourage applications from ethnic minorities, those with disabilities, LGBTQ+ communities, neurodiverse individuals, and other under-represented groups. Were dedicated to creating an inclusive environment where everyone feels they belong.

If you need any workplace adjustments during the application or interview process, or have accessibility requirements, please contact the recruitment team at [e-mail].

Person Specification

Qualifications

• A full, clean, manual UK driving licence is essential. Candidates should be comfortable driving both Automatic and Manual vehicles.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.