Bank Discharge Administrator - Maternity

Social network you want to login/join with:

col-narrow-left

Client:

Oxleas NHS Foundation Trust

Location:

Luton, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

c33a254cecbc

Job Views:

10

Posted:

26.04.2025

Expiry Date:

10.06.2025

col-wide

Job Description:

Job overview

A position has become available for an enthusiastic and motivated individual to join us, supervising our Clinic and Main Reception Teams.

This role involves supervision of multiple staff and will involve building relationships with the reception areas and engaging and supervising reception staff to ensure they are supported and encouraged in their duties. The successful candidate will have the drive and determination to ensure the administration service flows efficiently, be able to provide suggestions and solutions and ensure the service delivery is maintained to a high standard.

Main duties of the job

• This role is one of six Supervisory roles based in the Outpatient/Ward Clerk team at Luton and Dunstable Hospital. This role will be to specifically supervise the Clinic and Main Reception team. Your role will be to supervise and support this team, ensuring all processes are carried out efficiently and effectively and key performance indicators are met. This will involve the planning and coordination of staff and workload resources, ensuring training needs are met, delivering a high standard and support to our reception areas.
• You will also participate in departmental HR tasks such as recruitment, selection, training, performance management and workforce rotas.
• The post holder will be the first point of contact for reception administration issues and will work closely with the Outpatient/Ward Clerk Admin Lead and Management team to ensure a mutual understanding of all operational issues.

Working for our organisation

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Pediatrics.

You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career.

We have state-of-the art facilities placing us at the heart of cutting edge health care. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. Please ensure that you make your application as soon as possible.

All new staff will be subject to a probationary period covering their first six months in post.

Please review all documents attached to this advert to ensure you familiarize yourself with all requirements of the job.

Detailed job description and main responsibilities

To oversee the smooth operational running of the Clinic and Main Reception team, ensuring key performance indicators are delivered.

To oversee the quality of administration data input into the Trusts Patient Administration System (PAS) and any other relevant system.

To be the point of contact for all data errors made, investigating and providing an action plan for persistent errors with the support of the Admin lead and management team.

To liaise with clinic nursing team and other relevant trust staff to deal with any issues and queries relating to outpatient administration, ensuring timely resolution of issues raised and upwardly reporting these to Outpatient/Ward Clerk Admin Lead and Management team.

To act as an administrator to the Trusts appointment reminder service, updating service requirement, delivering training and carrying out monthly data validation audits.

To attend meetings as representatives for the Outpatient/Ward Clerk Administration Team as delegated and to participate in internal team meetings.

To carry out data validation tasks and audits as requested.

To participate in the daily Situation Report (SitRep) meeting, to escalate any service short comings or failures. This may include cross cover amongst teams or appropriate use of available bank staff.

Any other duties within the Outpatient/Ward Clerk administrative function commensurate with the grade, to cover sickness, annual leave or other workforce issues.

To maintain stock levels of stationary and uniforms within the Outpatient/Ward clerk office and reception/ward areas.

To ensure that office equipment is maintained and operated correctly and safely. To maintain filing systems where appropriate in the reception areas.

Process extra hours and bank time sheets.

Please see full job description and person specification provided. If further information is required, please speak to our contact on advert.

Person specification

Qualifications

• NVQ level 3 or similar standard qualification or extensive Outpatient experience

Communication Skills

• Excellent written and verbal communication skills. Excellent organisational skills. Ability to build strong relationships with colleagues at all levels

Experience

• Relevant supervisory experience. Training of staff in the work place

Skills

• Ability to motivate and lead teams to successfully meet goals and standards. Problem Solving Intermediate Level of Microsoft Office Packages

Knowledge

• Proven working knowledge of the Data Protection Act. Competent in the use of i.PM. Competent in the Choose & Book System/Agenda plus the implications
• ECDL 2,3,4

Personal Characteristics

• Flexible Positive attitude Able to assume responsibility Proactive Persuasive able to work on own Calm under pressure Reliable

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.