Bank Deputy Director ICT - Operations

NHS; London; On-site; GBP 150,000 - 200,000; Full time

Job summary

Join a leading healthcare organization as the Bank Deputy Director ICT - Operations. In this pivotal role, oversee the day-to-day operations of ICT services delivered to Trust staff and patients across acute hospital sites, ensuring compliance and enhancing service quality.

Qualifications

• At least three years of experience managing ICT projects in a large organization.
• Experience delivering complex ICT services.
• Ability to produce clear and concise written documents.

Responsibilities

• Responsible for day-to-day ICT operations across the trust.
• Manage ICT, Systems, and Customer service teams and their KPIs.
• Ensure information systems support the strategic direction of the Trust.

Skills

Management

Stakeholder Engagement

Service Improvement

Risk Management

Education

Masters level or equivalent

PRINCE2 practitioner

Job description

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Job Summary

We are looking for a highly experienced lead for the day to day operation of the technical and operational services delivered to Trust staff and patients across all our acute hospital sites, community and satellite sites. Through this role the Deputy Director will lead on all customer service facing functions and manage the teams delivering the services of the department. In addition the Deputy Director will deputise for the ICT Director when needed.

Job Summary

We are looking for a highly experienced lead for the day to day operation of the technical and operational services delivered to Trust staff and patients across all our acute hospital sites, community and satellite sites. Through this role the Deputy Director will lead on all customer service facing functions and manage the teams delivering the services of the department. In addition the Deputy Director will deputise for the ICT Director when needed.

The Deputy Director's Team Delivers Clinical, Business And Technology Services To Clinicians And Staff To Enable The Most Efficient, Effective And Safe Patient Care To Be Delivered, In The Following Areas:

Infrastructure Services including network, physical infrastructure and telephony

Service Management and Service Desk

IT Services including End User Technology, Non-clinical Applications Management and AV/VC services

Information Security and Risk.

The team also manages key relationships with external organisations who operate as strategic partners who support service delivery and quality.

Main duties of the job

Key Aspects Of The Role Will Be To:

• Engage pro-actively with stakeholders.
• Ensure effective IT service management and supplier management.
• Provide assurance that IT services are secure and compliant with relevant legislation.
• Drive reform and support organisational change, innovation and excellence.
• Support the Trust's long- and short-term strategic intentions by developing the infrastructure and capacity.
• Provide expertise of best practice methodologies, regulatory requirement, and policies.
• Imperatives, innovation and technological developments.
• Manage key risks.
• Ensure good financial management, including service recharging where appropriate.
• Asset management and budget management.
• Manage all of the departments within the IT service.
  
  

The Deputy Director of IT is responsible for not only delivering IT systems, but also planning and leading related change programmes to enable service transformation, thus maximising the benefits from investment and improving healthcare. The current emphasis is on Frontline Services Optimisation. They will also contribute to regional and national strategies, programmes and service management, taking a leading role where appropriate.

About Us

King's College Hospital NHS Foundation Trust is one of the UK's largest and busiest teaching Trusts with a turnover of c£1 billion, 1.5 million patient contacts a year and more than 15,000 staff based across Southeast London. The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality, and Inclusion at the heart of everything we do. By being person-centred, digitally enabled, and focused on sustainability, we aim to take Team King's to another level.

We are at a pivotal point in our history, and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.

King's is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone's contribution is required to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust's carbon emissions, waste, and pollution wherever possible.

Details

Date posted

13 June 2025

Pay scheme

Agenda for change

Band

Band 8d

Salary

£49.56 to £74.34 an hour Bank rates incl Holiday Pay

Contract

Bank

Working pattern

Flexible working

Reference number

213-BANK0201

Job locations

Cross Site

Denmark Hill

SE5 9RS

Job Description

Job responsibilities

• Targets and Performance
  
  

1.1 To be responsible for the day to day operations of ICT across the trust

1.2 To manage the ICT, Systems and Customer service teams and their delivery KPIs and SLAs

1.3 Ensure that information systems support the strategic direction of the Trust and the local health economy and that these systems are modern, integrated and cost effective

1.4 Work with the Director of ICT, and other Senior IT Managers and senior members of the Trust to ensure that the Trust delivers against its ICT Strategy and the National Programme for IT Strategy (and other national IM&T targets as announced.)

1.5 Work closely with colleagues in the health sector, importantly with Kings Healthcare Partners, the local community and University Hospital Lewisham to ensure that resources and benefits are maximised.

1.6 Oversee the maintenance and implementation of maintenance of the IT Strategy with particular emphasis on ensuring that benefits of new (and existing systems) are clearly identified, owned and realised by staff within the Trust.

1.7 Manage the ICT, systems and customer service desk teams

1.8 Ensure that the activities of the ICT, systems and customer service desk teams are properly coordinated and that resources are adequately identified and managed.

1.9 Manage the ICT operations budget and work with other IT senior managers to ensure that the ICT department meets its financial and business planning responsibilities.

1.10 Promote and improve the high quality service that the ICT department aims to deliver Have significant input into the Trusts ICT strategic direction, especially in the areas of interoperability and ICT system solutions.

1.11 Advise and recommend tactical solutions to meet the Trusts strategic ICT direction

1.12 Liaise with Chief Clinical Information officer to design and implement systems which promote effective and safe patient care. Establish meaningful working relationships at all levels with Trust staff.

1.13 Manage relationships with Trusts IT suppliers and contractors, and ensure that IT application/solution contracts represent value for money when compared to the prevailing market rates.

1.14 Work with other senior IT staff to ensure the development of the IT department and the services it offers

1.15 Deputise for the ICT Director at internal and external meetings/events when the ICT Director is unavailable

1.16 Provide an escalation path to deal with ICT issues, fitting at the level of escalation before the ICT Director.

1.17 Ensure that the Trust is meeting its obligations with regard to Data Protection and Information security.

Please see the attached Job Description for the full details of this post

Job Description

Job responsibilities

• Targets and Performance
  
  

1.1 To be responsible for the day to day operations of ICT across the trust

1.2 To manage the ICT, Systems and Customer service teams and their delivery KPIs and SLAs

1.3 Ensure that information systems support the strategic direction of the Trust and the local health economy and that these systems are modern, integrated and cost effective

1.4 Work with the Director of ICT, and other Senior IT Managers and senior members of the Trust to ensure that the Trust delivers against its ICT Strategy and the National Programme for IT Strategy (and other national IM&T targets as announced.)

1.5 Work closely with colleagues in the health sector, importantly with Kings Healthcare Partners, the local community and University Hospital Lewisham to ensure that resources and benefits are maximised.

1.6 Oversee the maintenance and implementation of maintenance of the IT Strategy with particular emphasis on ensuring that benefits of new (and existing systems) are clearly identified, owned and realised by staff within the Trust.

1.7 Manage the ICT, systems and customer service desk teams

1.8 Ensure that the activities of the ICT, systems and customer service desk teams are properly coordinated and that resources are adequately identified and managed.

1.9 Manage the ICT operations budget and work with other IT senior managers to ensure that the ICT department meets its financial and business planning responsibilities.

1.10 Promote and improve the high quality service that the ICT department aims to deliver Have significant input into the Trusts ICT strategic direction, especially in the areas of interoperability and ICT system solutions.

1.11 Advise and recommend tactical solutions to meet the Trusts strategic ICT direction

1.12 Liaise with Chief Clinical Information officer to design and implement systems which promote effective and safe patient care. Establish meaningful working relationships at all levels with Trust staff.

1.13 Manage relationships with Trusts IT suppliers and contractors, and ensure that IT application/solution contracts represent value for money when compared to the prevailing market rates.

1.14 Work with other senior IT staff to ensure the development of the IT department and the services it offers

1.15 Deputise for the ICT Director at internal and external meetings/events when the ICT Director is unavailable

1.16 Provide an escalation path to deal with ICT issues, fitting at the level of escalation before the ICT Director.

1.17 Ensure that the Trust is meeting its obligations with regard to Data Protection and Information security.

Please see the attached Job Description for the full details of this post

Person Specification

Knowledge and Experience

Essential

• At least three years experience managing a range of projects within a large organisation, preferable with a service focused role.
• Demonstrable experience of managing teams of staff and other managers working to a common goal but on disparate projects/tasks
• Experience of delivery of a complex ICT service
  
  

Desirable

• Good understanding of the NHS and the National Information for Health Strategy and involvement in the production of local (organisation) or sector wide strategies.
• Experience of the negotiation and management of high value hardware, software, and service contracts with major suppliers, with experience of OJEC and POISE procurements.
  
  

Skills and Competencies

Essential

• The ability to produce clear, concise and accurate written documents
• An innovative and pragmatic manager who has a track record of conceiving and implementing systems and services that have achieved demonstrable and continuing benefits for organisations.
  
  

Desirable

• Has managed a budget of over £1m
• Ability to learn new skills quickly and pass them on to others effectively
  
  

Essential

Education & Qualifications

• Educated to Masters level or equivalent (must be able to demonstrate ability to have the capacity/experience to take on an operational management role through equivalent knowledge and experience)
• Qualified PRINCE2 practitioner
  
  

Desirable

• Has completed management/leadership development programme in the last 2 years
• CISSP
  
  

Person Specification

Knowledge and Experience

Essential

• Educated to Masters level or equivalent (must be able to demonstrate ability to have the capacity/experience to take on an operational management role through equivalent knowledge and experience)
• Qualified PRINCE2 practitioner
  
  

Desirable

• Has completed management/leadership development programme in the last 2 years
• CISSP
  
  

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

King's College Hospital NHS Foundation Trust

Address

Cross Site

Denmark Hill

SE5 9RS

Employer's website

https://www.kch.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

King's College Hospital NHS Foundation Trust

Address

Cross Site

Denmark Hill

SE5 9RS

Employer's website

https://www.kch.nhs.uk/ (Opens in a new tab)

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  Strategic Management Services

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