Bank Administrator

Integrated Care System; Lewes; On-site; GBP 20,000 - 30,000; Full time

Job summary

A healthcare organization in Lewes is seeking an administrator for the All Age Continuing Care Team. The role involves comprehensive administrative support, ensuring excellent customer service, and maintaining accurate records. Ideal applicants will have experience in office settings, effective interpersonal skills, and relevant educational qualifications. This position offers a flexible working environment to promote work-life balance.

Qualifications

• Experience of working in an office environment.
• Proven ability to take formal minutes and notes.
• Experience working in a confidential setting.

Responsibilities

• Provide full administrative support for the All Age Continuing Care Team.
• Act as the first point of contact for all enquiries.
• Maintain accurate record keeping using various electronic systems.

Skills

Office environment experience

Minute taking

Confidentiality

Time management

Interpersonal skills

Education

Good General Education

RSA Level 3 or equivalent

NVQ Level 3 Administration or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

NHSSussex ICB ambition is to create an inclusive working environment whichreflects our commitment to celebrate and promote diversity for all groups. Weare particularly under-represented in staff from Black, Asian, and MinorityEthnic (BAME) and disabled communities and actively encourage and welcomeapplications from these communities. Furthermore, we welcome applicationsfrom reservists and ex-armed forces as we recognise the benefits of the values,skills, training and experience that they bring to their work with us.

Weencourage all applicants to share their equality information with usconfidentially during the application process so that we can statisticallymonitor how fair and equitable our recruitment process is and how well we arereaching applicants from diverse communities and identify where we need toimprove. This information is removed before shortlisting.

All Age Continuing Care(AACC) is a collective term for services provided by the NHS. These servicesassess and provide funding for the care of individuals of all ages to meettheir ongoing health and care needs, in accordance with national eligibilitycriteria. The NHS Sussex AACC Team brings services together to ensure smoothtransitions when peoples needs change and/or they move between eligibility fordifferent services.

Main duties of the job

To provide comprehensive administration support anddelivering excellent customer service for patients and their families or carers, local authority and NHSstakeholders.

The role will encompass varied duties supporting nonclinicaland clinical colleagues, diary management, requesting and collating information, first point of contactfor all enquiries, the preparation of agendas and taking minutes, maintaining detailed and accurate recordkeeping using a variety of mediums and electronic systems, which is core to the role.

About us

NHS Sussex ICB arecommitted to enabling team members to work in an agile and flexible way. Weadopt a flexible first approach to working patterns. We empower our people towork where, when, and how they choose with minimum constraints to support theirwellbeing to sustain good work life balance and to optimise performance anddelivery.

We celebratediversity and promote equal opportunities; we are committed to challenging andeliminating racism and other forms of discrimination and advancing andpromoting equality of opportunity in the provision of services and creating aninclusive environment for all employees. We believe that everyone has the rightto be treated with dignity and respect.

Flexible workingrequests will be considered for all roles.

Agile working isnot just related to working from different locations or at different times. Itis about effectively utilising technology to improve work practices and to workdifferently to increase our overall effectiveness to improve health outcomes forour population.

Should you requirea reasonable adjustment to our recruitment process please contact theRecruitment Team at [e-mail] to ensure that measures can beput in place to support you.

NHS Sussex hascommitted to achieving Net Zero Carbon emissions by 2045. As a member of staffyou will be encouraged and supported to implement new ways of working that willhelp us achieve that goal.

Working for us -Sussex Health and Care (ics.nhs.uk)

Job responsibilities

To provide full administrative support as part of the All Age Continuing Care Team.

To provide comprehensive administration support and delivering excellent customer service for patientsand their families or carers, local authority and NHS stakeholders.The role will encompass varied duties supporting non clinical and clinical colleagues, diary management,requesting and collating information, first point of contact for all enquiries, the preparation of agendas andtaking minutes, maintaining detailed and accurate record keeping using a variety of mediums andelectronic systems, which is core to the role.

Person Specification

Experience

• Experience of working in an office environment
• Experience of formal minutes and note taking
• Experience of working in a confidential environment
• Experience of working to deadlines
• Effective Personal skills
• Experience of prioritising own workload

Effort

• Workload is generally predictable.
• Prolonged need to concentrate to ensure correspondence is both accurate
• and compliant with data protection legislation/best practice.
• Occasional emotional effort required when speaking with patients or family members.

Qualifications

• Good General Education
• RSA Level 3 or equivalent
• Education to NVQ Level 3 Administration or equivalent level of education
• or evidence of experience equivalent to level of qualification.
• Microsoft office word and excel

Skillls & Capabilites

• Ability to work to tight deadlines in a busy and pressurised environment
• Ability to use own initiative and problem-solving skills
• Ensures confidentiality where required
• The ability to work well as part of a team
• Up to date office procedures
• Knowledge of principles of patient confidentiality
• A team player with a high level of self-motivation and strong desire to
• motivate others
• Adaptable approach and ability to remain calm under pressure
• Resilient able to deal effectively with contentious situations