Bank Administration Assistant

Surrey County Council; Dorking; On-site; GBP 40,000 - 60,000; Part time

Job summary

A local government organization in Dorking is seeking a Bank Administration Assistant to support its Adult Social Care team. This role involves providing administrative support, handling calls, and maintaining high standards of accuracy. Ideal candidates will have experience in customer service and strong IT skills, particularly with Microsoft applications. The position offers a competitive hourly rate with additional benefits like generous annual leave and development support.

Benefits

Generous annual leave allowance

Employee Assistance Programme

Local government salary related pension

Lifestyle discounts

Learning and development hub

Qualifications

• Experience in a high volume call taking or customer facing environment.
• Solid background in administration.
• Excellent customer service and listening skills.

Responsibilities

• Provide comprehensive administrative support to the Adult Social Care team.
• Undertake general administrative duties to support the operational team.
• Receive calls and provide clear communication.

Skills

Customer service skills

Attention to detail

Organizational skills

Proactive approach

Strong IT skills

Tools

Microsoft Teams

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

• Salary: £14.72 - £15.77 per hour, plus annual leave allowance
• Contract type: Bank
• Working hours: Bank hours
• Posted on: 31 July 2025
• Location: Mole Valley Locality Team, Pippbrook, Dorking, Surrey, RH4 1SJ

Description

This bank position has a starting salary of £14.72 per hour, plus an additional £2.20 per hour annual leave allowance.

We are excited to be hiring a Bank Administration Assistant to support our fantastic Mole Valley Locality team based inPippbrook, Dorking.

This is a bank position and hours will be mutually agreed between the successful candidate and the Hiring Manager.

Rewards and Benefits

• Generous annual leave allowance
• An extensive Employee Assistance Programme to support health and wellbeing
• A generous local government salary related pension
• Lifestyle discounts including gym, travel, shopping and many more
• Learning and development hub where you can access a wealth of resources

About the Role

Our Mole Valley Locality Team is part of the Adults Wellbeing and Health Partnership Directorate. We support our local residents to be in control of their lives and live as independently as possible.

The team is made up of around 50 staff including Occupational Therapists, Social Workers and support staff, and we are headed up by a Team Manager and Senior Manager. We are a very supportive team who enjoy seeing our colleagues thrive.

We are now looking for Bank Administration Assistant who can provide comprehensive administrative support to our Adult Social Care team. This is a highly varied role, where no two days are the same, however you will always have the full support of your colleagues.

In this role you will undertake general administrative duties to provide support to a specialised operational team within Adult Social Care, helping to keep our service users and staff members safe. This will include receiving calls, therefore you will need to be a clear and confident communicator.

Shortlisting Criteria

To be considered for shortlisting for this position, your application will clearly evidence the following:

• Experience in a high volume call taking or customer facing environment
• Solid background in administration
• Excellent customer service and listening skills
• Confident, organised and proactive approach to work
• Attention to detail, time management and ability to maintain high standards of accuracy under pressure
• Strong IT skills, including Microsoft applications (Teams, Outlook, Excel and Word)

Contact Us

Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. For an informal discussion please contact Anna Sheridan by email at [e-mail] or telephone [phone].

This is a rolling advert. Applications will be reviewed regularly and shortlisted candidates will be invited to interview.

We look forward to receiving your application, please click on the apply online button below to submit.

Local Government Reorganisation

Surrey County Council is preparing for Local Government Reorganisation which will allow us to implement the Government led policy of devolution, which is all about giving more powers to local areas.

Currently, Surrey has a two-tier council system, with 11 district and borough councils and a county council, all responsible for different services. All these councils will be reorganised into a smaller number of new unitary councils which will come into effect in April 2027. At this point, this role will be transferred, with all existing terms and conditions intact into one of the new unitary councils.

The Surrey Way behaviours are a guide that supports our council to work together effectively and deliver our best for our customers and communities, and for each other.Discover more about our behaviours .

Before submitting your application, we recommend you read the job description. OurLife at Surrey handbook also provides insights of the culture at Surrey and how as a valued employee, you can help shape our Council.

Our Commitment

Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applicants where:

• The candidate has evidenced the minimum criteria for the role through their application
• The candidate has chosen to share that they have a disability on the application form

Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role.

We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.