Bank Admin Assistant

Cinnamon Care Collection; Eastleigh; On-site; GBP 40,000 - 60,000; Part time

Job summary

Cinnamon Care Collection is seeking an Administration Assistant/Receptionist for their beautiful care home in Netley Abbey. In this role, you will be the first point of contact, providing essential administration and reception duties. If you have excellent customer service skills and a knack for organization, this opportunity awaits you!

Qualifications

• Previous telephone experience is essential.
• Excellent customer service skills required.
• Professional telephone manner and attention to detail needed.

Responsibilities

• Welcome and greet visitors professionally.
• Answer phone inquiries and redirect calls.
• Assist with HR-related administration tasks.

Skills

Customer Service

IT Literacy

Communication

Job description

Admin Assistant

£12.50 Per Hour Plus Company Benefits

Bank Contract

A Top 20 Care Home Group 2025!

Awarded 'One of the UK’s Best Companies To Work For’

Netley Court is a beautiful purpose-built 65 bedded residential care home set in the heart of the village of Netley Abbey caring for dementia and residential residents.

We are looking for an Administration Assistant/Receptionist to work on an 'as and when' basis to cover annual leave and ad hoc sickness. Rotas are worked out in advance so you will be given notice of the days/weeks to be worked.

As the Administration Assistant/Receptionist you will be the first point of contact at the home. This role requires someone who has a range of skills with good IT experience and attention to detail.

In addition to reception duties you will provide additional administration support to the Home Administrator on a daily basis - predominantly HR related administration duties, although you will also need to have a good knowledge of financial aspects of the role, therefore being able to cover in the Administrator's absence.

Main Responsibilities:

Welcome and greet visitors to the home in a professional and courteous way, ensuring the visitors book and the person’s identity is checked as far as reasonably practical

Answer the telephone and respond to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly

In addition to reception duties provide additional administration support to the homes Administrator on a daily basis predominantly HR related administration duties

Assist with recruitment tasks, sifting CVs, chasing references and verifying ID documents

Organise internal meetings and ensure that any requirements have actioned

Coordinate the staff meal process as applicable to the individual home

Respond to any emergency situations as requested by the home

Maintain the general tidiness of the reception area, liaising with the housekeeping team to ensure standards are maintainedPerson Specification:

Excellent customer service skills

IT literacy - competent with the use of systems

Previous telephone experience

Professional telephone manner

Knowledge of general administration

Good communication skills

Neat and well presented

Excellent written and verbal English