Bang & Olufsen Store Manager

JR United Kingdom; Harrogate; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player seeks a dynamic Store Manager to lead their retail team in Harrogate. This exciting role involves driving exceptional sales performance while ensuring the highest standards of customer service. You will manage all aspects of the store's operations, from staff development to inventory control. If you have a passion for technology and luxury products and are ready to elevate both team performance and customer experience, this opportunity is perfect for you. Join a team committed to delivering extraordinary customer experiences through innovative products.

Qualifications

• Proven skills in Store Management and Retail Loss Prevention.
• Strong ability in providing top-notch Customer Service.

Responsibilities

• Lead, coach, and inspire a high-performing team to exceed sales targets.
• Ensure outstanding customer experiences through personalized service.

Skills

Store Management

Customer Service

Leadership

Retail Loss Prevention

Team Management

Job description

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Bang & Olufsen is a global leader in the luxury audio and visual industry, renowned for its high-quality products that seamlessly blend sophisticated design, cutting-edge technology, and exceptional sound. We are driven by a passion to create extraordinary customer experiences through our timeless products, and we are looking for an experienced, dynamic, and results-oriented Store Manager to lead our retail team and continue delivering the premium brand experience we’re known for.

Role Description

As the Store Manager of Bang & Olufsen of Harrogate, you will be responsible for leading and motivating a small team of passionate individuals to achieve exceptional sales performance while maintaining the highest level of customer service. You will manage all aspects of the store’s operations, from sales and customer engagement to staff development, inventory control, and visual merchandising. Your leadership will ensure that our store not only meets but exceeds performance targets while consistently representing the Bang & Olufsen brand.

This is an exciting opportunity for a highly driven retail professional with a passion for technology, design, and luxury products to take ownership of a premier location and elevate both the team’s performance and customer experience.

Key Responsibilities:

1. Leadership & Team Development: Lead, coach, and inspire a high-performing team to meet and exceed sales targets, KPIs, and customer service goals. Foster a culture of collaboration, motivation, and growth.
2. Customer Experience: Ensure outstanding customer experiences through personalized service, product knowledge, and brand integrity. Address customer concerns and resolve issues professionally and promptly.
3. Sales Management: Drive store performance by setting clear sales targets and implementing strategies to achieve or surpass goals. Analyze sales trends, customer feedback, and business performance for informed decision-making.
4. Operational Excellence: Oversee store operations, including stock management, visual merchandising, opening/closing procedures, and compliance with policies and standards.
5. Training & Development: Provide ongoing product training and professional development to ensure the team effectively represents the Bang & Olufsen brand.
6. Financial Management: Monitor and manage store budgets, sales forecasts, and inventory levels to ensure efficiency and profitability.
7. Brand Advocacy: Act as a brand ambassador, ensuring all employees deliver the Bang & Olufsen promise of quality, innovation, and luxury in every customer interaction.
8. Store Presentation: Maintain a welcoming, visually appealing store environment aligned with the brand’s aesthetic, with engaging product displays.
9. Reporting & Administration: Prepare regular reports on sales, customer feedback, stock levels, and other relevant metrics for management review.

Qualifications

• Proven skills in Store Management and Retail Loss Prevention
• Strong ability in providing top-notch Customer Service and ensuring Customer Satisfaction
• Leadership and team management experience
• Ability to work independently and collaboratively
• Experience in retail, preferably in electronics or luxury goods