Band 8C Senior Operations Manager - (Royal Free site)

Integrated Care System; London; On-site; GBP 85,000 - 98,000; Full time

Job summary

A leading healthcare provider in London is seeking a Senior Operations Manager to oversee acute medicine and emergency services at their facility. The ideal candidate will possess substantial NHS experience, strong leadership capabilities, and a clear understanding of complex healthcare systems. This role includes managing diverse teams and ensuring effective service delivery through innovative initiatives and strategic planning. The position offers a competitive salary and the chance to make a significant impact in healthcare.

Qualifications

• Substantial senior management experience in the NHS or equivalent.
• Evidence of leading and managing change within a complex environment.
• Strategic planning and project management experience.

Responsibilities

• Support the Divisional Leadership Team and the Divisional General.
• Engage and lead teams through change.
• Deliver service development initiatives and productivity schemes.

Skills

Leadership of a multidisciplinary team

Acute operational management

Budget management

Project management

Negotiation skills

IT literate and analytical

Education

1st degree or equivalent

Evidence of continuing personal development

Job description

Band 8C Senior Operations Manager - (Royal Free site)

We are looking for an exceptional Senior Operations Manager to join our team at the Royal Free Hospital. This post sits within the Acute Medicine, Emergency Care and Older People Division. This is both a challenging and exciting place to work. While we face the same financial and performance pressures as all NHS Trusts, we are undertaking significant projects to improve healthcare delivery through the UEC Improvement Programme launched in July 2024.

You will be operationally responsible for acute medicine, emergency department and older people's services, including four wards, frailty team, Same day emergency care, Acute assessment Unit and UTC and the recently established Royal Free@Home Virtual Ward. You will be providing leadership with the Divisional Clinical director and Head of Nursing across the Division . You will therefore have well-honed performance management skills coupled with an understanding and appreciation of complex clinical and discharge pathways. You will also head up a range of service development initiatives directly as well as working with and through your teams, colleagues and peers to deliver Divisional wide improvement.

Your ability to engage and lead teams through change and act as an expert negotiator will be vital. You will deliver a selection of productivity schemes and therefore will have strong business management skills coupled with sound financial knowledge.

Main duties of the job

The Royal Free London NHS FT believes in developing talent so the successful individual will be supported with any relevant training and mentorship necessary for success in the role. We are seeking an astute, talented leader so if this sounds like you and you are looking for a position where you are valued, developed and constructively challenged every day, then don't miss out on this opportunity. There is a well-established Proud2bOps@RFH Network which will be joined by a Group Wide Proud2bAdmin network being launched in November 2025.

We are looking for an applicant with experience of working in an operational capacity, preferably in an Emergency Department, and has an up to date and clear understanding of the urgent and emergency care pathway in an acute setting.

About us

The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.

Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top

For more information please follow linkhttps://www.royalfreelondonjobs.co.uk/

Job responsibilities

Full details of the job and responsibilities of this role are in the job description. The role is to support the Divisional Leadership Team and the Divisional General.

Person Specification

Royal Free World Class Values

• Demonstrable ability to meet the Trust Values

Qualification

• 1 st degree or equivalent
• Evidence of continuing personal development

Experience

• Substantial senior management experience, in the NHS or equivalent
• Evidence of leading and managing change within a complex environment
• Strategic planning and project management
• Managing large and complex budgets
• Managing a cross-site, complex function
• Ability to work under pressure and flexibly in a dynamic environment
• Diplomatic style

Skills and Knowledge

• Leadership of a multidisciplinary team and delivering to deadlines and within resources.
• Significant acute operational management experience in a complex healthcare organisation
• Management of staff
• Service planning and project management
• Broad understanding of the NHS and key policy issues which effect performance
• Significant complex budgetary management
• Ability to achieve effective team working within the division and across divisions
• Numerate, IT literate, analytical and able to use business intelligence effectively. Demonstrate advanced influencing and negotiation skills
• Aptitude to engage in constructive collaboration with internal and external stakeholders to achieve success through partnership

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£85,431 to £97,148 a yearper annum inclusive of HCAS