Band 8C Associate Director of Operations

Integrated Care System; London; On-site; GBP 85,000 - 98,000; Full time

Job summary

A leading healthcare provider in London is seeking an Associate Director of Operations to drive the operational strategy and ensure seamless service delivery across departments. This role requires an experienced leader with strong operational management skills and a background in customer service. The suitable candidate will work closely with other senior leaders and will play a vital role in financial sustainability and improvement. A collaborative and innovative mindset is essential.

Benefits

Generous benefits

Flexible hours

Training and development opportunities

Qualifications

• Significant business-related operational management experience.
• Experience in politically charged environments.
• Demonstrable ability to deliver to strict deadlines.

Responsibilities

• Set and implement the operational strategy.
• Challenge existing methods to improve business continuity.
• Work collaboratively across departments.

Skills

Operational leadership

Customer service provision

Strategic decision-making

Data quality management

Influencing and negotiating

Education

Degree or equivalent level of experience

Job description

Band 8C Associate Director of Operations

This role is for an experienced operational leader seeking a position beyond that of a usual NHS management role. The individual will be an astute leader who possesses significant understanding of, and ability to, apply operational management alongside impeccable customer service provision in a commercial environment. The Associate Director of Operations will be an integral part of the PPU board as the subject matter expert for operational management and will report to the Managing Director. We work hard to achieve great things, because we believe you get out what you put in.

Main duties of the job

Full details of the job and responsibilities of this role are in the job description attached to this advertisement. The postholder will proactively set, transform and implement the operational strategy for the PPU always employing lateral thinking to ensure flawless business continuity. An inherent understanding that customers should experience a seamless journey must underpin all activity, which will subsequently translate into a healthy financial position with maximised contributions and profitability. The role will require an individual who is able to make strategic leadership decisions regarding operational aspects within the unit. They must constantly and constructively challenge 'the way things are done', taking an innovative approach which sets the RFL NHS PPU apart from competitors, giving the business unit an operational edge. The post holder will be a natural networker, able to work with others across departments, specialties and geographical locations to negotiate access to finite capacity resources, maximising their value to the greatest extent for all involved. A continuous improvement mindset must be employed so that the status quo is always reviewed with critical thinking.

About us

The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. The Royal Free London NHS FT believes in developing talent so the successful individual will be supported with any relevant training and mentorship necessary for success in the role. We are seeking an astute, talented leader so if this sounds like you and you are looking for a position where you are valued, developed and constructively challenged every day, then don't miss out on this opportunity.

Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top

For more information please follow linkhttps://www.royalfreelondonjobs.co.uk/

Job responsibilities

Full details of the job and responsibilities of this role are in the job description. This role will form an integral part of the PPU senior leadership board and will play a vital role in the financial sustainability of the Royal Free London NHS FT.

Person Specification

Royal Free World Class Values

• Demonstrable ability to meet the Trust Values

Qualification

• Degree or equivalent level of experience
• Evidence of continuing personal development

Experience

• Significant business-related operational management experience, ideally in the private or service sector
• Staff management & leadership of a team
• Working in a politically charged environment where influence is more important than control
• Leading and managing complex change within a complex environment
• Strategic planning and project management
• Managing large and complex budgets
• Demonstrable ability to write complex business cases with multiple variables
• Devising and managing adherence to KPIs
• Delivery of large customer care improvement programmes
• Private healthcare administrative operations experience
• Billing and credit control experience
• Experience of NHS Overseas Visitors finance

Skills and knowledge

• Able to articulate and deliver a strong operational model in relation to customer administration and financial controlAble to articulate and deliver a strong operational model in relation to customer administration and financial control
• Ability to deliver to strict deadlines and within resources
• Strong grip of data quality and quality control incl. KPIs
• Demonstrated advanced ability influencing and negotiating
• Partnership & collaborative working ability with internal and external stakeholders
• Ability to achieve effective team-working within the division and across divisions
• Understanding of clinical governance and risk
• Highly numerate, literate, analytical and able to use business intelligence effectively
• Knowledge of Overseas Visitors and NHS PPU financial systems

Aptitudes and personal characteristics

• Inquisitive and constructively critical
• Strategic thinker
• Customer-focused with a human approach to decision-making
• A continuous improvement approach to all work practices
• Driven to succeed and exceed expectations
• Optimistic and positive
• Gregarious, affable and amiable
• Expert listener who is always consciously present
• Able to work under pressure, flexibly in a dynamic environment
• Excellent role model for leadership (incl. healthy work/life balance)
• Resilient
• Ability to provide and accept constructive criticism
• Organised with an impeccable attention to detail
• Self-aware & reflective
• Confident in dealing with difficult customers

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£85,431 to £97,148 a yearper annum inclusive of HCAS