Band 8a Service Manager – Medicine Care Group

Barking, Havering and Redbridge University Hospitals NHS Trust; Romford; On-site; GBP 80,000 - 110,000; Full time

Job summary

Barking, Havering and Redbridge University Hospitals NHS Trust is seeking an experienced Service Manager to lead Respiratory and Renal services within the Medicine Care Group. You will provide operational leadership across elective and non-elective care, cancer pathways and diagnostics, working with the General Manager, Clinical Leads and senior nursing colleagues.

Using data and insight, you will identify challenges, drive sustainable improvements and deliver measurable results for patients and

Responsibilities

• Provide operational leadership across elective and non-elective care, cancer pathways and diagnostics.
• Lead service improvement and transformation; ensure patient flow, access and pathway redesign.
• Monitor performance and drive service recovery, workforce planning and productivity.
• Oversee medical staffing and financial management; ensure quality, safety and patient experience.

Job description

We are seeking an experienced Service Manager to join our Medicine Care Group, leading Respiratory and Renal services.

Working with the General Manager, Clinical Leads and senior nursing colleagues, you will provide operational leadership across elective and non-elective care, cancer pathways and diagnostics.

You Will Lead On

• Service improvement and transformation
• Patient flow, access and pathway redesign
• Performance and service recovery
• Workforce planning and productivity
• Medical staffing and financial management
• Quality, safety and patient experience
• Partnership working across teams

Using data and insight, you will identify challenges, lead sustainable improvements and deliver measurable results for patients and staff.

We are looking for a confident, collaborative and solutions-focused leader with experience managing complex services in an acute healthcare environment. Strong communication, influencing, analytical and organisational skills are essential.

Specialist experience across every service is not required. We value breadth of experience, leadership capability and a proven ability to deliver.

Responsible for overall safe and smooth delivery of identified services as set out in the Trust business plan and national service frameworks.

Responsible for delivering relevant performance targets and metrics, including clinical outcome objectives and service line reporting.

Interpret data available within the service to report, monitor and track performance and to satisfy reporting requirements within the designated areas of responsibility.

Work in partnership with the Information Department to provide specialty specific reports which feedback performance to the General Manager and other senior staff.

We’re an organisation that is getting better and better and our improvements are driven by a determination to deliver care we’re proud of and our patients are happy with.

They are benefitting from a new electronic patient record (we were the last acute trust in London to introduce one) and our maternity services have been rated good by the Care Quality Commission.

We operate from two main sites – KGH in Goodmayes and Queen’s Hospital in Romford. We have two busy emergency departments with more than 346,000 people visiting them last year. We’re campaigning to secure the £35m we need to transform the A&E at Queen’s and get rid of corridor care.

We’re proud of our regional Neurosciences Centre, Radiotherapy Centre and Hyper Acute Stroke Unit. We’re also part of the North East London Cancer Alliance.

We run a Women’s Health Hub in Ilford; an Ageing Well Centre in Hornchurch; and Community Diagnostic Centres (CDC) at Barking Community Hospital and at St George’s Health and Wellbeing Hub. These CDCs are open 12 hours a day, 7 days a week.

The majority of our 8,400 staff – who come from 146 different countries - live in the three diverse London boroughs we serve and are from black, Asian and minority ethnic groups.

• Many can work flexibly.
• More than 400 of them are on our Ofsted accredited apprenticeship programmes.
• We’re proud to be a London Living Wage employer.

For further details / informal visits contact: Name: Neil Carter Job title: General Manager Email address: [e-mail] Telephone number: 01708435000

Ext 6149