Band 8a Service Manager

Barking Havering and Redbridge Univ Hospitals NHS Trust; Romford; On-site; GBP 64,000 - 71,000; Full time

Job summary

Barking Havering and Redbridge Univ Hospitals NHS Trust in Romford is seeking a Senior Service Manager to provide strategic direction and day-to-day management of Women's Health non-elective, emergency and specialist services across our main sites.

You will work with consultants, midwives and clinical leaders to improve patient flow, access and outcomes, lead transformation programmes, and ensure delivery of high-quality, patient-centred care within a fast-paced NHS environment.

Qualifications

• Proven success in delivering change and performance with and through management and clinical teams.
• Proven experience in an NHS Operational management role.
• Experience of or interest in Women’s Services.

Responsibilities

• Responsible for overall safe and smooth delivery of identified services as set out in the Trust business plan and national service frameworks.
• Responsible for delivering relevant performance targets and metrics, including clinical outcome objectives and service line reporting.
• Interpret data available within the service to report, monitor and track performance and to satisfy reporting requirements within the designated areas of responsibility.

Skills

Leadership

Stakeholder management

Change management

Job description

Site Women & Child Health Mngmt Town Romford Salary £63,665 - £70,887 Per Annum HCA inclusive Salary period Yearly Closing 30/09/2026 23:59

PEOPLE are at the HEART of everything we do

This video gives a flavour of what it is like to work at our Trust and why some of our staff love working here

Women’s Health: Service Manager – Non-Elective, Emergency and Specialist Women’s Services
This senior operational leadership role provides strategic direction, visible leadership and day-to-day management of Gynaecology and Maternity non-elective, emergency and specialist services across BHRUT’s main sites.
As part of the Women’s Health leadership team, you will help deliver outstanding care and continuous improvement across urgent and specialist pathways, including acute gynaecology, maternity emergencies, early pregnancy complications and complex needs. You will ensure timely access to safe, high-quality, patient-centred care.
You will lead with credibility and compassion in a fast-paced environment, promoting accountability, collaboration and innovation. Working closely with consultants, matrons, midwives, specialist nurses, corporate teams and external partners, you will support seamless service delivery.
You will oversee operational performance against quality, access, workforce and financial objectives, and lead transformation programmes that improve patient flow, experience and clinical outcomes. In partnership with clinical leaders, you will redesign pathways and develop sustainable models of care responsive to population needs.
We are seeking a highly motivated NHS operational manager with a strong track record, excellent leadership and stakeholder management skills, and a passion for improving urgent, emergency and specialist women’s health services.

Main duties of the job

Responsible for overall safe and smooth delivery of identified services as set out in the Trust business plan and national service frameworks.

Responsible for delivering relevant performance targets and metrics, including clinical outcome objectives and service line reporting.

Interpret data available within the service to report, monitor and track performance and to satisfy reporting requirements within the designated areas of responsibility.

Working for our organisation

We’re an organisation that is getting better and better and our improvements are driven by a determination to deliver care we’re proud of and our patients are happy with.

They are benefitting from a new electronic patient record (we were the last acute trust in London to introduce one) and our maternity services have been rated good by the Care Quality Commission.

We operate from two main sites – KGH in Goodmayes and Queen’s Hospital in Romford. We have two busy emergency departments with more than 346,000 people visiting them last year. We’re campaigning to secure the £35m we need to transform the A&E at Queen’s and get rid of corridor care.

We’re proud of our regional Neurosciences Centre, Radiotherapy Centre and Hyper Acute Stroke Unit. We’re also part of the North East London Cancer Alliance.

We run a Women’s Health Hub in Ilford; an Ageing Well Centre in Hornchurch; and Community Diagnostic Centres (CDC) at Barking Community Hospital and at St George’s Health and Wellbeing Hub. These CDCs are open 12 hours a day, 7 days a week.

The majority of our 8,400 staff – who come from 146 different countries - live in the three diverse London boroughs we serve and are from black, Asian and minority ethnic groups. Many can work flexibly and more than 400 of them are on our Ofsted accredited apprenticeship programmes. We’re proud to be a London Living Wage employer.

Experience/ Knowledge

• Proven success in delivering change and performance with and through management and clinical teams.
• Proven experience in an NHS Operational management role.
• Experience of or interest in Women’s Services.

Employer certification / accreditation badges

We have a wide range of flexible, temporary and part-time opportunities.