Band 8a Service Manager

Birmingham Community Health Care Nhs Foundation Trust; Metchley; On-site; GBP 60,000 - 80,000; Full time

Job summary

A local community health provider in Metchley is seeking a Service Manager to lead operational functions at the West Midlands Rehabilitation Centre. The successful candidate will oversee various rehabilitation services, manage budgets, and ensure high-quality, patient-centered care. Strong organizational and relational skills are essential, alongside experience in operational management within healthcare. This role provides an opportunity to influence service transformation and improve patient outcomes.

Benefits

Full NHS terms and conditions

Attractive relocation payment

Discounts for local and national retailers

Dedicated wellbeing services

Flexible working available

Qualifications

• Experience in operational management of health services.
• Ability to lead multiple workstreams and meet strategic priorities.
• Skill in managing budgets and resources.

Responsibilities

• Provide day-to-day operational leadership across services.
• Act as main operational contact for the Centre.
• Manage budgets, resources, and workforce planning.
• Monitor performance using KPI data and feedback.

Skills

Organisational skills

Strong relationship building

Operational leadership

Performance monitoring

Job description

Overview

An exciting opportunity has arisen to join the West Midlands Rehabilitation Centre (WMRC) as a Service Manager. WMRC provides a range of specialist rehabilitation services across the region, including Amputee Rehabilitation, Specialist Orthotics, Functional Electrical Stimulation, Birmingham Wheelchair Service, Regional Posture and Mobility Service, Access to Communication and Technology, and specialist clinics. These services are central to supporting patients in achieving greater independence, mobility and quality of life.

The role is a key part of the leadership team, working closely with the Group Manager and Clinical Service Managers to ensure safe, high quality, patient centred care. You will be responsible for the operational management of services, leading all administrative functions and acting as the main operational contact. With oversight of multiple services and budgets, you will ensure resources are managed effectively, performance is monitored, and improvements in efficiency and productivity are delivered.

The role requires strong organisational skills and the ability to manage multiple workstreams at pace, balancing strategic priorities with operational demands. Success will depend on your ability to build strong relationships with key stakeholders.

Responsibilities

• Provide day-to-day operational leadership across a range of specialist rehabilitation services.
• Act as the main operational contact for the Centre, ensuring smooth delivery of services.
• Work in close partnership with Clinical Service Managers and Matrons to maintain safe, high-quality, patient-centred care.
• Lead and coordinate all administrative functions across the Centre.
• Manage budgets, resources, rotas, workforce planning, and waiting lists to meet activity and financial targets.
• Drive service transformation and continuous improvement, ensuring services adapt to local and national priorities.
• Oversee and support multiple workstreams and projects, ensuring delivery to timescales.
• Monitor performance using KPI data, capacity and demand modelling, waiting list information, and feedback, ensuring effective governance and compliance.
• Build and maintain strong working relationships with internal teams, commissioners, and external stakeholders.
• Provide visible, inclusive, and compassionate leadership that supports staff engagement and development.

Admissions, Applications and Equality & Inclusion

• Please ensure you check your TRAC account regularly as this is how we will communicate with you during the shortlisting and selection process.
• Please ensure all sections of the application form are completed fully. Please particularly ensure that you provide full details of all referees including BUSINESS EMAIL ADDRESS, telephone contact details and postal address.
• The Trust offers a range of Equality, Diversity and Inclusion initiatives, including Disability Confident Employer and Guaranteed Interview Scheme, and commitments to flexible working where possible.

About Birmingham Community Healthcare NHS Foundation Trust

Birmingham Community Healthcare NHS Foundation Trust (BCHC) has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.

Role Details

The Service Manager will provide operational leadership across specialist rehabilitation services at the West Midlands Rehabilitation Centre. Working closely with Clinical Service Managers and the Group Manager, you will ensure the delivery of safe, high-quality, patient-centred care in line with agreed targets and standards. You will be the main operational contact for the Centre, responsible for all administrative functions and day-to-day management of services. Key responsibilities include managing budgets and resources, rota coordination, workforce planning, waiting list management, demand and capacity modelling, and ensuring effective utilisation of clinics and appointments. The role involves driving service transformation and improvement, developing business and operational plans, and ensuring services remain responsive to local and national priorities. You will monitor and report on performance using KPIs, data, and feedback, ensuring robust governance, risk management, and compliance are in place.

A key aspect of the role will be building strong, collaborative relationships with divisional colleagues, clinical teams, corporate functions, commissioners, and external stakeholders. You will also provide inclusive and compassionate leadership, supporting staff development, engagement, and wellbeing. This is a varied role that requires managing multiple workstreams simultaneously, balancing operational demands with strategic priorities, and ensuring WMRC services deliver the best possible outcomes for patients.

Please see the JD and Person Specification for further details. Where relevant, the Trust provides guidance on UK Home Office visa sponsorship and related policies, including Guaranteed Interview Scheme for eligible candidates and Flexible Working considerations.

Benefits

• Full NHS terms and conditions including extensive holidays, Agenda for Change pay with enhancements
• Attractive relocation payment if you relocate to the local area
• Discounts for local and national retailers
• Dedicated well-being services for all employees
• Flexible working where possible