Band 8a Service Manager

Birmingham Community Healthcare NHS FT; Metchley; On-site; GBP 40,000 - 60,000; Full time

Job summary

A regional healthcare provider in Metchley is seeking a Service Manager for the West Midlands Rehabilitation Centre. This role encompasses operational leadership across specialist rehabilitation services, ensuring high-quality patient care and effective management of resources. Candidates should possess degree-level education and significant experience in senior management, budget management, and service delivery. Join a committed team and make a difference in the community with your leadership skills.

Qualifications

• Significant relevant experience working at senior management level.
• Experience managing budgets within financial constraints.
• Experience of setting and monitoring performance.

Responsibilities

• Provide day-to-day operational leadership across rehabilitation services.
• Ensure safe, high-quality, patient-centred care.
• Manage budgets, resources, and workforce planning.

Skills

Organisational skills

Interpersonal skills

Leadership

Budget management

Governance knowledge

Education

Degree level education or equivalent experience

Job description

An exciting opportunity has arisen to join the West Midlands Rehabilitation Centre (WMRC) as a Service Manager.

WMRC provides a range of specialist rehabilitation services across the region, including Amputee Rehabilitation, Specialist Orthotics, Functional Electrical Stimulation, Birmingham Wheelchair Service, Regional Posture and Mobility Service, Access to Communication and Technology, and specialist clinics.

The role is a key part of the leadership team, working closely with the Group Manager and Clinical Service Managers to ensure safe, high quality, patient centred care. You will be responsible for the operational management of services, leading all administrative functions and acting as the main operational contact.

Main duties of the job

As Service Manager at West Midlands Rehabilitation Centre, you will:

• Provide day-to-day operational leadership across a range of specialist rehabilitation services.
• Act as the main operational contact for the Centre, ensuring smooth delivery of services.
• Work in close partnership with Clinical Service Managers and Matrons to maintain safe, high-quality, patient-centred care.
• Lead and coordinate all administrative functions across the Centre.
• Manage budgets, resources, rotas, workforce planning, and waiting lists to meet activity and financial targets.
• Drive service transformation and continuous improvement, ensuring services adapt to local and national priorities.
• Oversee and support multiple workstreams and projects, ensuring delivery to timescales.
• Monitor performance using KPI data, capacity and demand modelling, waiting list information, and feedback, ensuring effective governance and compliance.
• Build and maintain strong working relationships with internal teams, commissioners, and external stakeholders.
• Provide visible, inclusive, and compassionate leadership that supports staff engagement and development.

Job responsibilities

The Service Manager will provide operational leadership across specialist rehabilitation services at the West Midlands Rehabilitation Centre. Working closely with Clinical Service Managers and the Group Manager, you will ensure the delivery of safe, high-quality, patient-centred care in line with agreed targets and standards.

You will be the main operational contact for the Centre, responsible for all administrative functions and day-to-day management of services. Key responsibilities include managing budgets and resources, rota coordination, workforce planning, waiting list management, demand and capacity modelling, and ensuring effective utilisation of clinics and appointments.

Person Specification

Qualifications / training

• Degree level education or equivalent experience

Experience

• Significant relevant experience working at senior management level
• Significant experience of managing budgets within financial constraints/targets
• Significant experience of and exposure to performance setting and monitoring
• Significant experience of line managing staff/teams
• Significant experience of utilising PC tools to manipulate, analyse and present information to be distributed to senior level colleagues

Skills / Knowledge

• Demonstrable knowledge of governance of financial targets/service delivery
• Excellent organisational skills
• Ability to work on own initiative without frequent supervision
• Excellent interpersonal skills and ability to build rapport and credibility with clinical and managerial Teams
• Understanding of full range of improvement methodology techniques, including process mapping, capacity and demand modelling and sustainability processing
• Ability to work under significant pressure and to demanding timescales

Birmingham Community Healthcare NHS Foundation Trust is an equal opportunities employer and welcomes applications from all sections of the community.