Band 7 Single Point of Access Clinical Practitioner
Transformation Unit
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Job summary
Birmingham Community Healthcare NHS Foundation Trust is seeking a Band 7 Single Point of Access Clinical Practitioner to provide clinical triage across the Adult Community Services Division. The post involves telephone triage, assessment and management of complex cases, balancing urgent and routine needs, with leadership within the SPoA.
You will work with patients, carers, and partner agencies to promote independence and discharge planning, aiming to reduce hospital admissions and support
Qualifications
- Registered Nurse Level 1 (Adult)/ HCPC registered.
- Evidence of up-to-date post registration education relevant to the role.
- Degree in relevant subject.
- Independent prescriber.
- Mentoring or teaching qualification.
Responsibilities
- Work within professional code of conduct.
- Provide clinical triage and expertise.
- Act as a first contact with high autonomy and critical judgement in advanced clinical assessment.
- With support of the Advanced Clinical Practitioner, initiate investigations and manage and evaluate care.
- Make direct referrals for medical assessment within agreed pathways.
- Contribute to achieving quality targets and sustain high standards of patient care.
- Signpost and support access to health services to reduce inappropriate attendances and admissions to A&E.
- Safeguard individuals from abuse and report concerns immediately.
- Prioritise health problems and intervene in complex urgent or emergency situations.
- Support professionals/patients/carers to make informed decisions and delegate care appropriately.
Skills
Education
Job description
Main area Nursing Grade Band 7 Contract Fixed term: 12 months (Includes shift working) Hours Full time - 37.5 hours per week (Includes shift working) Job ref 820-8051209-COM-A
Employer Birmingham Community Healthcare NHS Foundation Trust Employer type NHS Site Priestley Wharf 2 Town Birmingham Salary £49,387 - £56,515 per annum Salary period Yearly Closing 25/11/2026 23:59
*** Please note, this is an internal vacancy and only employees of Birmingham Community Health NHS Foundation Trust (BCHC), Trust Bank and agency staff engaged with BCHC are eligible to apply at this time. ***
The post holder will be able to provide clinical expertise in Triage across the Adult Community Services Division.
The post holder will work in partnership with patients, carers and other health and social care agencies to promote independence and develop individual plans of care relevant to patient need. The post holder must plan and organise their own complex workload to ensure safe and effective telephone triage, balancing urgent calls with routine assessments. They will anticipate and respond to fluctuating demand across the service.
To provide clinical expertise and leadership within the Single Point of Access to reduce unnecessary hospital admissions and contribute to effective admission avoidance and facilitate early hospital discharge. This includes effective history taking, clinical triage, diagnosis, and the implementation of a range of care services for patients with acute, undiagnosed conditions and long-term conditions.
- Work in accordance within professional code of conduct.
- Provide clinical triage and expertise.
- Act as a first contact, exercising a high degree of professional autonomy and critical judgement in providing advanced clinical assessment for patients referred with undiagnosed needs through a range of consultation mediums.
- With support of the Advanced Clinical Practitioner, initiate investigations, interpret diagnostic results and manage and evaluate care where appropriate/necessary.
- Make direct referrals as appropriate for medical assessment and diagnostic procedures within agreed pathways.
- Contribute to the service achieving its quality targets to sustain high standards of patient care and service delivery.
- Signpost, refer and support access to health services to reduce inappropriate attendances and admissions to A&E.
- To safeguard individuals from abuse by reporting any incidents involving potential or actual abuse and acting upon concerns immediately.
- Prioritise health problems and intervene appropriately to assist the patient in complex, urgent or emergency situations, including the initiation of effective emergency car
- Support professionals/patients/carers to make informed decisions and delegate care appropriately within the Service.
Be Part of Our Team… BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe’s leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.
If you want to ‘Be Part of Our Team’ and work with a Foundation Trust which is continuously striving for best care and healthy communities, we want to hear from you.
Provide monitoring of patients’ health and support work with the MDT to plan discharge planning, discharging back to appropriate Services when their condition no longer requires the expertise and level of care provided by the Service.
Provide clinical leadership within the Single Point of Access and across the wider trust and key partner organisations as appropriate.
Provide clinical supervision, education and training.
Establish and maintain excellent communication with individuals and groups, exploring issues relating to care options and decisions, and ensuring actions are in line with, where clinically appropriate, the feedback received.
To communicate complex and sensitive information to the service user, carers, families and staff regarding diagnosis and possible prognosis and treatment options.
Produce accurate, contemporaneous and complete records of patient’s assessment and care, consistent with legislation, policies and procedures.
Communicate effectively verbally and in writing with colleagues and stakeholders, utilising electronic methods of communication within the remit of the Data Protection Act ensuring clinical information is conceived within a timeframe that ensures patient safety.
Work collaboratively across primary and secondary care, to both establish and maintain communications in order to enhance the patient experience.
Effectively manage acute caseloads identifying when patients are ready for either discharge or care transfer to other service providers internally or externally.
Ensure timely inputting of relevant activity data within the designated timeframe agreed.
- Registered Nurse Level 1 (Adult)/ AHP HCPC registered.
- Evidence of up-to-date post registration education relevant to the role
- Degree in relevant subject
- Independent prescriber
- Mentoring or teaching qualification.
- Significant experience as a registered health professional such as working in frailty, community or older adult setting or care
- Significant experience of a multidisciplinary approach to care.
- Experience of working in a telephone / remote triage service
- Skills to organise team workload and prioritise.
- Awareness of legislation affecting the role including equal opportunities law.
- Ability to evidence application of utilising evidence-based practice.
- Comprehensive assessment skills and knowledge include risk management.
- Knowledge of current legislation, particularly those affecting community services.
- Knowledge and application of the NMC/ HCPC Code of Practice.
- Understanding of the principles and application of Clinical Governance.
- Knowledge and understanding of clinical audit.
- Excellent verbal and written communication skills.
- Understanding of the complex needs of a socially and culturally diverse population.
- Understanding of legislation related to Safeguarding Vulnerable adults and children.
- Good interpersonal and leadership skills.
- Ability to work as a team player
- Hold a full, valid, UK driving licence and have access to a vehicle
- Required to work flexible hours including weekends and Bank Holidays as part of a rota.
- Ability to work across various sites across the community, inpatient and acutes hospitals in Birmingham[
In accordance with UK Home Office requirements, Band 2 clinical and non-clinical roles and Band 3 Non-Clinical roles are not eligible for sponsorship.
Please note that the majority of non-clinical roles (Agenda for Change Band 3 - 6) with the exception of those which appear on this list - link , will not meet the minimum requirements set by UK Visas and Immigration to sponsor candidates to work in the UK.
All non-clinical roles (Agenda for Change Bands 7 - 9) that meet the prescribed skill level (RQF 6) and salary threshold will be eligible for sponsorship.
The Trust will accept applications from candidates who can evidence their right to work in the UK or via alternative visa routes.
BCHC offers a guaranteed interview to any candidate who is Disabled, Neurodiverse, has a hidden or long term health condition as recognised under the Equality Act 2010, providing they meet the essential criteria of the job role, as set out in the person specification. We encourage applicants to submit their applications and to request any reasonable adjustments where required.
As part of our ongoing commitment to being a Great Place to Work, we actively foster and support a workplace culture that is inclusive and equitable for all staff, patients and service users.
We are dedicated to creating an inclusive environment where everyone feels welcomed and valued. We encourage applications from individuals of all backgrounds, including those with diverse abilities, experiences, and perspectives.
We are also dedicated to supporting the career progression of colleagues from underrepresented backgrounds into this role and more senior roles within the Division and the wider organisation.
In response to data held by BCHC which demonstrates that individuals from particular protected characteristics are under-represented, BCHC are striving to redress these imbalances. In order to do this, the Trust is committed to the employment and career development of individuals with these protected characteristics. As part of this commitment and given this under-representation, the Trust guarantees an interview to any applicants from under-represented groups for positions at Band 8a and above whose application meets the essential criteria for the post as detailed on the Person Specification.
The Trust is currently under-represented in terms of people who identify as Black, Minority Ethnic (BME) and welcomes applicants from these communities. Selection will be on the basis of merit. In order to ensure the diversity of our workforce and understand the differing needs of our communities, the Trust is committed to the principles of Positive Action.
Please be aware that all new employees starting work with the Trust will be charged for the cost of their DBS check if it is required for the role. The cost will be deducted from your salary in 3 payments over a 3-month period once you start employment. By applying for this role, you are agreeing to these deductions being made. The charges for the DBS include the TRAC administration fee of £5.20. The total costs are £25.20 for a standard check and £46.20 for an enhanced check. The level of check will be determined by the post you are applying for. For bank Workers the full cost of the DBS check (as detailed above) will be deducted from your pay following completion of your online mandatory training. No payment will be made for your online training until it is all complete and verified by the Temporary Staffing Team. Please note: You will not be able to work any bank shifts until you have completed your mandatory training, and your DBS is in place.
Birmingham Community Healthcare NHS Foundation Trust (BCHC) supports a variety of flexible working practices and, where possible (given our range of services and community settings) dependent upon the requirements associated with the role, will actively consider requests made and support these where practically possible. This may include hybrid patterns of working to enable colleagues to request the flexibility of a mixture of home/base working.
In accordance with the NHS People Promise, the Trust is committed to facilitating a healthy work/life balance that is essential to health and wellbeing and to making BCHC a ‘Great Place to Work’. We will be happy to discuss and consider all requests relating to working patterns and hours at your interview so please do ask!
Birmingham Community Healthcare NHS Foundation Trust acknowledges Artificial Intelligence (AI) or Generative AI (GenAI) tools such as ChatGPT, Claude, Copilot, Gemini etc; are powerful tools that can help you in various stages of your job application and how they can be used in certain circumstances during your application process with BCHC. You can read more about acceptable use on our internet pages here
- Full NHS terms and conditions including extensive holidays, Agenda for Change pay with enhancements
- Attractive relocation payment if you relocate to the local area.
- Discounts for local and national retailers
- Dedicated well-being services for all employees
- Flexible working where possible
You must have appropriate UK professional registration.
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
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