Band 7 Business Relationship & Change Manager

Barking, Havering and Redbridge University Hospitals NHS Trust; Romford; On-site; GBP 53,000 - 61,000; Full time

Job summary

A healthcare organization in the UK is seeking an experienced IT Business Relationship & Change Manager to join their ICT Operations team in Romford. The successful candidate will manage projects and ICT-related changes while ensuring service delivery under ITIL standards. Responsibilities include client-focused service delivery, team leadership, and compliance with change control processes. The salary for this role is £53,751 to £60,651 per annum.

Qualifications

• 3+ years experience in an ITIL environment.
• Previous experience of Change Management in an enterprise environment.
• Experience of IT Service Management and ITIL based services.

Responsibilities

• Deliver a client-focused service promoting excellent customer service.
• Manage problems and changes within an ITIL-based framework.
• Lead and motivate a team ensuring high service standards.

Skills

Client-focused service

ITIL-based framework

Project management

Team leadership

Communication

Education

Degree level in IT related subject

Project management certification (e.g., PRINCE2)

Job description

We are seeking an experienced IT Business Relationship & Change Manager to join our ICT Operations team. The successful candidate will be responsible for providing high-quality business support that underpins all activities within the IM&T Department. This role involves managing the implementation of project and ICT-related change programmes, leading changes in approach, systems, and processes, and ensuring that all transformation projects adhere to a strict change control process.

Main duties of the job

Key Responsibilities:

• Deliver a client-focused service that promotes excellent customer service and good working relationships.
• Manage all problems and changes within an ITIL-based framework, including new business planning, Change Advisory Board (CAB), and the production of management information.
• Oversee the Configuration Management Database (CMDB) and assess the impact of transformation projects on service delivery.
• Plan, monitor, and record software license and hardware assets to ensure compliance with vendor contracts.
• Communicate effectively with a range of internal and external staff, maintaining a professional demeanor and delivering client-focused support in line with Trust values.
• Lead and motivate a team, ensuring high standards of service delivery and staff development.

About us

We're an organisation that is getting better and better and our improvements are driven by a determination to deliver care we're proud of and our patients are happy with. We operate from two main sites - King George Hospital (KGH) in Goodmayes and Queen's Hospital in Romford.

Job responsibilities

For further information on this role, please see the attached detailed Job Description and Person Specification.

Person Specification

Education/ Qualifications

• Degree level or equivalent experience in an IT related subject.
• Project management experience of managing small and medium scale projects (e.g. PRINCE2).

Experience/ Knowledge

• 3 + Years experience working in an ITIL environment.
• Previous experience of Change Management in an enterprise environment.
• Experience of IT Service Management and implementation of ITIL based services, policies and process.
• Experience of developing and implementing processes within a new ITSM.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

The salary for this role is £53,751 to £60,651 a year Per annum inclusive.