Band 6 Administration Manager

NHS; London; On-site; GBP 42,000 - 51,000; Full time

Job summary

A leading NHS organization is seeking a management role within its administrative team. This position involves overseeing the administrative team to ensure efficient service delivery while maintaining operational standards. Candidates should have degree-level education, relevant management experience, and demonstrable skills in customer service and team leadership.

Qualifications

• Educated to degree level or equivalent experience.
• Demonstrated significant management experience in a customer service environment.
• Evidence of service improvement.

Responsibilities

• Manage the day-to-day work of the administrative team.
• Ensure adherence to Trust policies and manage team performance.
• Coordinate recruitment and induction of new team members.

Skills

Organizational skills

Performance management

Customer service improvement

Team leadership

Complaint management

Education

Degree level education or equivalent experience

Tools

MS Office

NHS PAS

EPR systems

Job description

This role involves developing strong working relationships and working closelywith CDC Admin team leads, Admin Team NCL project teams, Service Leadsand service users relating to the service specialty they cover to ensure allpatients receive a consistent and effective service. This includes working withconsultants, medical, nursing and therapy teams, divisional and operationalmanagers, central appointment office, ward administrators, diagnostic andimaging departments, external agencies e.g. GPs, other hospitals, socialservices, police etc.To develop knowledge and ability to provide cover for key elements of alladministration officer's work. To develop knowledge and ability to provide Admincover for the Senior Operations Manager in their absence.

Main duties of the job

• Manage the day to day work of the administrative team.
• Ensure that the administrative team adhere to Trust policies and standard operating procedures at all times, highlighting to senior management any situations where this is not achievable.
• Manage sickness/absence and recording of annual leave of the team, ensuring service delivery is not compromised, coordinating duty rosters of team where appropriate.
• Ensure ESR information including annual leave, sickness absence and any changes in employment contracts for the administrative team are maintained in conjunction with HR and payroll.
• Ensure an equitable allocation and distribution of workload across all teams, with staff working flexibly to accommodate the needs of the patients and the clinicians they are supporting.
• Manage the recruitment process for the appointment of new staff with support from the senior operations manager.
• Coordinate and engage in the induction of new team members across the Trust, sharing knowledge and expertise of administrative processes and functions.
• Monitor individual and team performance regularly, holding 1:1 meetings, appraisals (SDRs) according to Trust Policy and team meetings.
• With the support of the relevant manager, be responsible for conducting any investigation with regards to performance and conduct issues in line with Trust guidelines.

About us

The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.

Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top

For more information please follow linkhttps://www.royalfreelondonjobs.co.uk/

Job responsibilities

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.

Person Specification

Royal Free World Class Values

• Demonstrable ability to meet the Trust Values

Education & professional Qualifications

• Educated to degree level or equivalent experience.

Experience

• To demonstrate a significant level of management in a customer service environment
• Previous experience of line managing staff in a customer service/patient facing environment
• To demonstrate evidence of service improvement

Skills and aptitudes

• Ability to manage performance/capability/ sickness
• High level of organisational skills and ability to manage allocation of workload across individuals
• Flexible / adaptable
• Computer literate and experienced in using MS Office packages.
• Focused on leading an empowered team.
• Demonstrate the skills to continually improve the service
• Deal effectively with any service specific issues that arise
• Ability to deal with complaints in an appropriate manner.
• To implement new ways of working and document standard operating procedures
• Ability to balance individual needs against service needs/delivery.
• Ability to present information to an individual or group as appropriate.
• In depth knowledge of NHS PAS and EPR or similar administration system
• Good understanding of wider NHS relationships between GPs and acute hospitals
• Understanding of the requirements regarding patient confidentiality
• Understanding of best practice in customer service environments
• Understanding of Trust's data quality requirements
• Target setting and performance monitoring

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£42,939 to £50,697 a yearPer annum inclusive of HCAS