Band 5 Senior Support Pharmacy Technician - Dispensary Services

NHS; Birmingham; On-site; GBP 31,000 - 38,000; Full time

Job summary

An exciting opportunity has arisen at the NHS for a motivated individual to join the Heartlands Hospital pharmacy team as a Senior Support Pharmacy Technician. This pivotal role involves supervising dispensary operations, managing stock, and supporting safe medicine supply. Applicants should possess a recognized Pharmacy Technician qualification, leadership skills, and commitment to high-quality patient care. Flexibility for weekends and bank holidays is required.

Benefits

In-service development training

Opportunities for leadership skills

Qualifications

• Nationally recognized Pharmacy Technician qualification and registered with the General Pharmaceutical Council.
• Accredited Checking qualification and experience in a hospital pharmacy setting.
• Ability to lead a busy team and motivate others.

Responsibilities

• Supervise daily dispensary operations and coordinate staff.
• Ensure compliance with trust and regulatory standards.
• Participate in audits and service improvement activities.

Skills

Leadership

Communication

Organization

Education

Pharmacy Technician qualification

Accredited Checking Technician (ACT)

Job description

Job summary

An exciting opportunity has arisen for a motivated individual to join the Heartlands Hospital pharmacy team as a Senior Support Pharmacy Technician - Dispensary Services. This role involves supervising daily dispensary operations, coordinating staff, managing stock, and supporting the safe and efficient supply of medicines. You will act as an Accredited Checking Technician (ACT) and ensure compliance with trust and regulatory standards.

Working closely with the Pharmacy Operations team, you will lead and support technical staff, assist with training, troubleshoot issues and contribute to service improvements. The role also includes participation in audits, quality improvement activities, and handling of controlled drugs. Excellent communication, organisation, leadership and a commitment to high-quality patient care are essential.

This post offers in-service development training and the opportunity to gain valuable leadership and management skills. A requirement to participate in evenings, weekends, and bank holidays on a rotational basis will be necessary.

Please refer to the full job description for a detailed summary of the role. For further details contact Liz Russell, Deputy Pharmacy Operations Manager - Heartlands on 01214243463, ext. 43463

Main duties of the job

With a forward thinking approach, you will:

Be responsible for co-ordinating workflow through the dispensary providing services for inpatients, and outpatients / discharge medication where applicable;

Oversee the daily operation in the main Dispensary, working towards achieving daily key performance indicators (KPIs);

Provide supervision for training, health and safety, and stock management;

Lead a team of dispensary staff ensuring to role the Trust core values;

Be responsible for the maintenance of waste management, reduction of expired medication and stock losses, and Controlled Drug regulations.

Work closely with other technicians and pharmacists across all sites, liaise with ward and medical staff within multidisciplinary teams

Where appropriate udertake patient counselling to ensure safe and efficient medicine use within the trust.

You will have:

A nationally recognised Pharmacy Technician qualification and be registered with the General Pharmaceutical Council;

An accredited accuracy checking qualification

Experience within a hospital pharmacy setting

The ability to lead a busy team and motivate others;

A flexible approach to accommodate the needs of the service.

About us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Details Date posted

23 July 2025

Pay scheme

Agenda for change

Band

Band 5

Salary

£31,049 to £37,796 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

304-9010346

Job locations

Heartlands Hospital

Bordesley Green E

Birmingham

West Midlands

B9 5SS

Job description Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Job description Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Person Specification Qualifications Essential

• Must have the following:
• *Professional Registration with the GPhC.
• *Dispensing Accuracy Accreditation. West Midland's scheme or equivalent.
• *Evidence of Continued Professional Development.
• *Accredited Checking Technician (ACT) (National Framework) or equivalent.
• Plus one of the following:
• *Level 3 Diploma in Principles and Practice for Pharmacy Technicians
• OR
• *BTEC Level 3 Diploma in Pharmaceutical Science and Level 3 NVQ Diploma in Pharmacy Service Skills
• OR
• *equivalent as defined by the General Pharmaceutical Council

Experience Essential

• *Currently practicing as a band 4 pharmacy technician / equivalent or above with post-qualification experience within an acute setting.
• *The ability to demonstrate the equivalent level of knowledge and the relevant practical experience for the post.
• *Significant experience within a pharmacy setting.
• *Experience of the specialist function for area of responsibility.
• *Experience of organising other grades of staff and their workload.
• *Experienced in working to policies and procedures.
• *Significant experience within a hospital pharmacy setting.
• *Deputising for senior personnel, co-ordinating daily workflow including situational staff management.
• *Understanding of Good Distribution Practice (GDP)
• *Health and Safety at Work and COSHH
• *Understanding of stock control and supply processes
• *Knowledge of Code of Practice / Customer Care
• *Knowledge of medicines, side effects and where to find further information.
• *Knowledge of practices, policies and procedures associated with the job.
• *Understands the need for delivering a cost-effective service and the required work practices to reduce waste.
• *Understanding of Pharmacy dispensing/stock control IT systems

Desirable

• *Experience in setting up new working practices or procedures.
• *Participation in training of staff
• *Experience of managing other grades of staff
• *Participation in student technician training in a mentor relationship
• *Understanding of ward environment

Additional Criteria Essential

• *Ability to travel to other Trust sites.
• *Flexible to work in accordance with service needs.
• *Committed to abide by the Trust vision and values.

Person Specification Qualifications Essential

• Must have the following:
• *Professional Registration with the GPhC.
• *Dispensing Accuracy Accreditation. West Midland's scheme or equivalent.
• *Evidence of Continued Professional Development.
• *Accredited Checking Technician (ACT) (National Framework) or equivalent.
• Plus one of the following:
• *Level 3 Diploma in Principles and Practice for Pharmacy Technicians
• OR
• *BTEC Level 3 Diploma in Pharmaceutical Science and Level 3 NVQ Diploma in Pharmacy Service Skills
• OR
• *equivalent as defined by the General Pharmaceutical Council

Experience Essential

• *Currently practicing as a band 4 pharmacy technician / equivalent or above with post-qualification experience within an acute setting.
• *The ability to demonstrate the equivalent level of knowledge and the relevant practical experience for the post.
• *Significant experience within a pharmacy setting.
• *Experience of the specialist function for area of responsibility.
• *Experience of organising other grades of staff and their workload.
• *Experienced in working to policies and procedures.
• *Significant experience within a hospital pharmacy setting.
• *Deputising for senior personnel, co-ordinating daily workflow including situational staff management.
• *Understanding of Good Distribution Practice (GDP)
• *Health and Safety at Work and COSHH
• *Understanding of stock control and supply processes
• *Knowledge of Code of Practice / Customer Care
• *Knowledge of medicines, side effects and where to find further information.
• *Knowledge of practices, policies and procedures associated with the job.
• *Understands the need for delivering a cost-effective service and the required work practices to reduce waste.
• *Understanding of Pharmacy dispensing/stock control IT systems

Desirable

• *Experience in setting up new working practices or procedures.
• *Participation in training of staff
• *Experience of managing other grades of staff
• *Participation in student technician training in a mentor relationship
• *Understanding of ward environment

Additional Criteria Essential

• *Ability to travel to other Trust sites.
• *Flexible to work in accordance with service needs.
• *Committed to abide by the Trust vision and values.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Heartlands Hospital

Bordesley Green E

Birmingham

West Midlands

B9 5SS

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)

Employer details Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Heartlands Hospital

Bordesley Green E

Birmingham

West Midlands

B9 5SS

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)