Band 5 Quality Systems Support Officer

BHR Hospitals; Romford; On-site; GBP 22,000 - 28,000; Full time

Job summary

BHRUT is recruiting a Quality Systems Support Officer to help maintain and develop the Trust's quality and risk management system (Safeguard/Ulysses) and to support governance, reporting and assurance across the Trust.

Based in Romford, you will work with Clinical Groups and Corporate Teams, providing system support, data requests, and development of dashboards to improve access to quality and risk information for decision-making.

Qualifications

• Qualification at Degree level or equivalent level of knowledge gained through experience.
• Knowledge and experience of Word, Excel, Outlook, IT software management programmes and databases.

Responsibilities

• Support the Quality Systems Manager in updating the risk management system.
• Provide ad hoc requests for reports and information, advice or assistance on systems-related issues.
• Undertake administration tasks to support the team and governance processes.
• Respond to data requests, produce and interpret high-quality information, and support dashboards and tools.

Skills

Risk management

Governance

Data reporting

Education

Degree level or equivalent

Tools

Word

Excel

Outlook

IT software management programmes

Databases

Job description

PEOPLE are at the HEART of everything we do

This video gives a flavour of what it is like to work at our Trust and why some of our staff love working here

An exciting opportunity has arisen to join the Quality & Safety Corporate Team as a Quality Systems Support Officer. The post holder will play a key role in supporting the ongoing development, maintenance and administration of the Trust's quality and risk management system.

You will support the effective administration, governance, maintenance and ongoing development of Safeguard (Ulysses), the Trust’s quality and risk management system. They will help ensure that high-quality, consistent and timely information is available to support quality governance, patient safety, risk management and assurance requirements.

Working closely with Clinical Groups and Corporate Teams, the you will support effective governance processes and help maintain robust and efficient systems that enable the Trust to meet local and national reporting requirements and retain oversight of key quality, safety and risk indicators.

Experience of administering Safeguard (Ulysses) would be advantageous; however, applications are also welcomed from candidates with transferable experience of other quality, governance or risk management systems, such as DCIQ by RLDatix, InPhase, Radar, MEG or comparable platforms.

This is an excellent opportunity for an individual wishing to develop their expertise in quality governance, patient safety, risk management and healthcare systems within a large and ambitious NHS organisation.

Main duties of the job

You will be responsible for supporting Quality Systems Manager in updating the risk management system.
You will be supporting in providing ad hoc requests for reportsand requests for information, advice or assistance on systems-related issues.
You will undertake other administration tasks as required to support the team, as appropriate to job role.

You will provide responsive and practical support to users across the Trust, resolving system issues and queries across a wide range of modules, including incidents, risk, PALS and complaints, clinical audit, compliance audit, NICE guidance, Central Alerting System alerts, policies and litigation.

You will also respond to data requests from colleagues across the organisation produce, analyse, interpret and present high-quality information; compile regular reports; and support the development of dashboards and other tools that improve the accessibility and visibility of quality and risk information. They will be confident in manipulating complex datasets and presenting meaningful insights to support decision-making and assurance processes across the Trust.

Working for our organisation

We're an organisation that is getting better and better and our improvements are driven by a determination to deliver care we're proud of and our patients are happy with.

They are benefitting from a new electronic patient record (we were the last acute trust in London to introduce one) and our maternity services have been rated good by the Care Quality Commission.

We operate from two main sites - KGH in Goodmayes and Queens Hospital in Romford. We have two busy emergency departments with more than 346,000 people visiting them last year. We're campaigning to secure the £35m we need to transform the A&E at Queens and get rid of corridor care.

We're proud of our regional Neurosciences Centre, Radiotherapy Centre and Hyper Acute Stroke Unit. We're also part of the North East London Cancer Alliance.

We run a Women’s Health Hub in Ilford; an Ageing Well Centre in Hornchurch; and Community Diagnostic Centres (CDC) at Barking Community Hospital and at St George’s Health and Wellbeing Hub. These CDCs are open 12 hours a day, 7 days a week.

The majority of our 8,400 staff – who come from 146 different countries - live in the three diverse London boroughs we serve and are from black, Asian and minority ethnic groups. Many can work flexibly and more than 400 of them are on our Ofsted accredited apprenticeship programmes. We're proud to be a London Living Wage employer.

Detailed job description and main responsibilities

For further information on this role, please see the attached detailed Job Description and Person Specification.

The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.

Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.

All new staff appointed at the Trust are subject to a probationary period.

Before you apply

Using AI
We recognise that more applicants are using artificial intelligence (AI) tools to support their job applications and welcome the responsible use of these technologies.
AI can be a useful tool to help organise your thoughts, improve the structure of your application and support your preparation. However, your application should remain an authentic and accurate reflection of your skills, experience, and knowledge.
We encourage you to review the person specification carefully and provide clear examples that demonstrate how you meet the essential criteria for the role. Any information submitted as part of your application must be accurate, truthful, and based on your experience.
Throughout our recruitment process, we value honesty, integrity, and authenticity. We want to understand what you can bring to BHRUT, so please ensure that your application reflects your own capabilities and achievements.
AI should not be used to misrepresent your skills, qualifications, and experience.

Flexible working
We welcome applications from candidates seeking flexible working or job sharing where service needs allow.

Pre-employment checks
Please provide references from your current or most recent employer, including your line manager or supervisor. Successful applicants will also be required to complete pre-employment checks, including identity verification through TrustID and any role-specific clearances.

Certificate of Sponsorship
In line with UKVI guidance, we are unable to provide a Certificate of Sponsorship for Band 2 and Band 3 roles.

Inclusion
BHRUT is committed to creating an inclusive workplace and welcomes applications from all sections of the community. Applicants who declare a disability under the Equality Act 2010 or identify as a Care Leaver and choose to be considered under our Disability Confident or Care Leaver schemes will be guaranteed an interview where they meet the essential criteria.

Safeguarding
BHRUT is committed to safeguarding children and adults at risk. All employees are expected to share this commitment and follow the Trust's safeguarding policies.

Smoke-free Trust
BHRUT is a smoke-free Trust. All employees are expected to comply with our smoke-free policy.

We have a wide range of flexible, temporary and part-time opportunities.

Person specification

Education/Qualifications

• Qualification at Degree level or equivalent level of knowledge gained through experience
• Knowledge and experience of Word, Excel, Outlook, IT software management programmes and databases.

Skills/ Abilities

• Ability to use risk management system

Experience/ Knowledge

• Experiencing of understanding and meeting LFPSE reporting requirements
• Relevant experience or knowledge of governance
• Experience of delivering system training to diverse audiences with multiple levels of understanding