Band 5 Civilian Dental Practice Manager

Integrated Care System; Greater London; On-site; GBP 29,000 - 37,000; Full time

Job summary

A national healthcare provider is seeking a Band 5 Civilian Dental Practice Manager in Greater London. This role involves managing both clinical and administrative responsibilities in a dental setting. Applicants should have relevant dental qualifications and a commitment to quality patient care. The position offers a salary between £29,970 to £36,483 per annum and includes various employee benefits such as access to the NHS pension scheme and flexible work arrangements.

Benefits

Dental Nurse Recruitment and Retention Allowance

Access to NHS pension scheme

On-call allowance

Discounted on-site fitness facilities

Free parking

Reimbursed GDC Annual Fees

Paid holiday entitlement

Qualifications

• Minimum 12 months experience in a dental or healthcare setting.
• Must gain qualification in Joint Dental Practice Managers Course within 12 months.
• Evidence of indemnity cover for general dental practice required.

Responsibilities

• Provide administrative management for dental care.
• Supervise dental nursing staff and clinical support.
• Ensure compliance with CQC requirements and GDC CPD.

Skills

Excellent communication skills

Experience in healthcare settings

Proficiency in Microsoft Office

Management experience

Education

National Examining Board for Dental Nurses (NEBDN) Certificate

Current full General Dental Council registration

1 of 5 additional qualifications

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Go back Ministry of Defence (Defence Medical Services)

Band 5 Civilian Dental Practice Manager

The closing date is 20 August 2025

Areyou looking to work in and manage a modern, patient-focused dental practicethat prioritises quality care and professional development? At Defence PrimaryHealthcare, we are intent on providing excellent care in a friendly andencouraging environment.

When it comes to delivering outstandingadministrative and clinical care, our motivated Civilian Dental PracticeManagers make all the difference. We know just how valuable your skills are, socome join the wonderful team at dental centre High Wycombe.

Thisfull-time role offers 37.5 hours per week and all requests to work flexiblywill be considered, allowing for business needs, and reviewed annually. Due to the nature of this role part-timehours/job-share will not be permitted.

As a valued member of the team you will receive access tooutstanding rewards and employee benefits, including:

• DentalNurse Recruitment and Retention Allowance (RRA) £1500 per annum (pro-rata)!
• Access to the NHS pension scheme
• On-call allowance, if applicable
• Inclusive working environment
• Discount fee to access on-site fitness facilities
• Free parking
• General Dental Council (GDC) Annual Fees are currentlyreimbursed
• Paid holiday entitlement
• On-site free laundry for clinical clothing & freeclinical footwear
• Defence Discount Card that offers discount in many shops andon-line shopping

Main duties of the job

TheCivilian Dental Practice Manager (CDPM) will provide administrative managementand clinical support for the provision of dental care in Defence Primary HealthCare Dental Centres (DC), to enhance force generation and operationalcapability and minimise dental morbidity on operations.

Thisis to include maintenance of clinical sessions, on average at least 1 sessionper week, prioritised and directed from the DC Senior Dental Officer(SDO)/Regional RHQ chain of command as required. The timings for such sessionswill depend on local staffing levels (effected by staff absence/localdetachment/illness etc) to provide Dental Nurse cover.

TheCivilian Dental Practice Manger (CDPM) will, when in surgery be required todelegate some management tasks to Agenda for Change Band 4 Dental Nurse(s) asis normal in a dental centre.

Thesuccessful applicant for this CDPM role are required to gain the qualificationin the Joint Dental Practice Managers Course within 12mths of starting in role.

About us

Here at Defence Primary Healthcare (DPHC), we are an inclusive and dedicated organisation working to provide excellent care to our entitled personnel.

Our success depends on our people our Whole Forceregular and reservist military, civil servants and contractors, all working asone, working together seamlessly to deliver for us.

Our civil servants are a central part of this Whole Force,developing strategy, making policy, supporting ministerial decision-making andParliamentary processes. In fact, with over 2,000 different roles workingacross 650 sites around the world, now really is an excellent time to join oneof the largest, most exciting departments in government.

The Ministry of Defence is committed to attracting andretaining people from across the full range of backgrounds and enablingflexible ways of working as the norm. We offer maternity, adoption or sharedparental leave of up to 26 weeks full pay followed by 13 weeks of statutory payand a further 13 weeks unpaid, and paternity leave of 2 weeks full pay.

In return, you can expect a department that helps you learnand develop that recognises your expertise and contribution, both as anindividual and part of a team.

If you've ever wanted to do more, see more, go further or bebetter, we have roles in more professions and vocations than ever before. Let'ssee where your future will take you, together.

Job responsibilities

The role of a Band 5 Civilian Dental Practice Manager covers both administrative and clinical duties. It is important that you read the attached job description and person specification covering both a CDPM and Band 5 Dental Nurse, prior to applying, to fully understand all the duties required for this role within DPHC.

Selection Process

The sift will be completed within 10 working days of the vacancy closing date. Interviews will be held on a date to be confirmed.

The Selection at sift stage will be based on your CV application, once copied, and pasted onto your application. Ensure you prove that you have the required skills, knowledge, experience, qualifications, and memberships in your CV, max 3 pages.

Please provide information of how you meet the criteria set out in the Job Description. You may wish to further include examples of how you have tackled similar tasks or demonstrated the skills outlined in the job advert.

At interview you will be assessed via the NHS Knowledge and Skills Framework (KSF):

• NHS Core NHSC5 Quality
• NHS Core NHSC1 Communication
• NHS Core NHSC2 Personal & People Development
• NHS Core NHSC4 Service Improvement

To be considered for this role, qualifications and memberships detailed must be held in full, prior to submitting your application.

Copy and paste the following link to our YouTube video for on advice preparing your best responses with some hints and tips on answering behaviour-based questions. Hints and tips such as: Your behaviours can be based on situations from work, volunteering or home; match your situation to the behaviour requested and how to use your 250-word limit: https://www.youtube.com/watch?v=YEpdNWKQSRI

NHS Knowledge and Skills Framework - https://www.msg.scot.nhs.uk/wp-content/uploads/KSF-Handbook.pdf

Additional Information

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.

There will be no reimbursement for any travel expenses for the interview.

Feedback will only be provided if you attend an interview or assessment.

This role does hold line manager responsibilities and will be discussed and agreed upon with the employee once in role.

Thisrole may also include travelling to working from other local dental centreseither in a clinical or administrative capacity, as required.

The Civil Service Code sets out the standards of behaviour expected of civil servants, https://www.gov.uk/government/publications/civil-service-code/the-civil-service-code

Applicants will be required to hold full registration, with noconditions, with the General Dental Council (GDC) prior to applying for therole. Should you have any queries concerning your eligibility, please [e-mail].

All employees joining Ministry of Defence who are new to the Civil Service will be subject to a 6-month probation period (unless otherwise advised) effective from the employment start date.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check.

Access to the NHS pension scheme is available to the successful candidate.

The post does NOT offer relocation expenses (move of home, excess fares or temporary transfer). Non-Standard move applicants will be eligible for the full package, subject to eligibility.

If successful for this position, you will have to provide evidence of your immunity to Hepatitis B. Please note that evidence of your vaccination is not a proof of your immunity, but your serology levels will be needed. Failure to provide sufficient evidence may result in the offer of employment being withdrawn.

Please note that if a successful applicant is called forward for interview but cannot attend the date or time issued, while all attempts will be made to work with applicants the choice to change dates or times is not always possible.

There is no requirement to deploy as this is met by our uniformed personnel, but you will form the continuity of care required by our patients when based at home.

We recruit by merit based on fair and open competition, as outlined in the Civil Service Commission's recruitment principles - https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/

This vacancy is part of the A Great Place to Work for Veterans initiative, https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans

As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points-based system, where a role has been deemed to be business critical. This role does not meet that category, and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points-based system.

Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer of employment withdrawn.

The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact [e-mail].

The Ministry of Defence requires all candidates who are successful at interview to declare any outside interests. These declarations will be discussed with successful candidates following the interview process and before a formal offer of employment is made, as some outside interests may not be compatible with MOD civilian roles. This will not, in the majority of cases, prevent employment in MOD, but it is a measure that must be taken to ensure that appropriate mitigations can be put in place to manage any potential, perceived or actual conflicts of interest from the first day of employment.

The Ministry of Defence adopts a zero tolerance approach to unacceptable behaviours, which includes bullying, harassment, sexual harassment, discrimination, and victimisation. You will not be eligible and will not be considered for this post if you have been dismissed from a role for such unacceptable behaviours within the last five years. This will also apply if you resign or otherwise leave a role but, because of an adverse decision, would have been dismissed for gross misconduct had you continued in that employment. Pre-employment checks will be carried out.

The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.

For details on our complaints procedure, please see the Important Information document attached.

Person Specification

Behavior Statement

• Have you been dismissed for gross misconduct relating to bullying, harassment, discrimination or victimisation from any role in the past five years, or resigned or otherwise left a role but would have been dismissed for such gross misconduct because of an adverse decision, had you continued in that employment?
• Please respond with Yes or No as appropriate.

Qualifications

• National Examining Board for Dental Nurses (NEBDN) Certificate or National Vocational Qualification (NVQ) in Oral Health Care Dental Nursing Level 3.
• Current full General Dental Council registration (please include details on any current, spent or impending restrictions to practice).
• Hold 1 of the 5 additional qualifications: Oral Health Education Certificate, Dental Radiography Certificate, Orthodontic Dental Nursing certificate, Dental Nursing Sedation certificate, Special Care Dental Nursing certificate.

Experience

• Ensure they gain the qualification in the Joint Dental Practice Managers Course within 12mths of starting in role. This course will be available to the successful applicant once started in role.
• Level 5 Diploma in Primary Care and Health Management or Association of Medical Secretaries, Practice Administrators and Receptionists (AMSPAR) course for Practice Managers or similar qualification in Practice Management.
• Previous experience as a Practice Manager in a dental or healthcare setting.
• Evidence of indemnity cover for general dental practice (candidates are strongly encouraged to have personal professional indemnity).
• Evidence of currency with GDC Continued Professional Development requirements.
• Be prepared to contribute to the development of staff skills and knowledge.
• Prepared to cover out of hours dental duties when needed.
• Proficiency in using Information Technology, e.g. Microsoft Word, Excel, Outlook etc.
• Be familiar with CQC requirements.
• Have excellent communication skills (written and spoken) in dealing with both staff and patients.

Registrations and Memberships

• Please provide your membership registration number for the General Dental Council (GDC).
• Ensure you include details on any current, spent or impending restrictions to practice.
• Your application will not progress should you fail to provide a valid registration number.

Provide a CV

• Ensure you demonstrate that you have the required skills, knowledge, experience, qualifications, and memberships in the CV section of the application form.
• Copy and paste your full CV as your response to this question, Provide a CV max 3 pages.
• NOTE - you will not be able to upload your CV as an attachment.
• Make certain to refer to the essential criteria, where applicable, as your application may be rejected should insufficient information to shortlist be included.
• Always use double spacing where possible.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Ministry of Defence (Defence Medical Services)

£29,970 to £36,483 a yearPer annum *Pay award pending