Band 4 Therapy Assistant

ESSEX PARTNERSHIP UNIVERSITY NHS FOUNDATION TRUST; Epping Forest; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

27 days holiday

Excellent pension

Staff discounts

Season ticket loans

Job summary

Essex Partnership University NHS Foundation Trust is seeking a Band 4 Therapy Assistant to support Community Services, with a focus on triage and clinical support. You will work with a multidisciplinary team to ensure efficient patient pathways and high-quality care delivery.

Responsibilities include processing referrals, assisting with assessments and rehabilitation plans, and maintaining clear patient records while promoting access to community resources.

Qualifications

• Experience in a healthcare or community setting.
• Excellent communication skills, including with referrers and professionals.
• Ability to prioritise and manage workload effectively.
• Understanding of patient-centred care and rehabilitation principles.
• Experience across physio and/or occupational therapy.
• Experience of using IT and EPR systems.
• Able to work independently and manage directed workload.
• Shows initiative while recognising limitations.

Responsibilities

• Support triage across community services.
• Contact referrers to gather clinical information and prioritise referrals.
• Assist in screening and processing referrals for timely allocation.
• Support delegated clinical duties set by therapists.
• Assist with patient assessments, reviews and rehabilitation plans.
• Monitor progress and escalate concerns as needed.
• Maintain accurate clinical records per Trust policy.
• Collaborate with therapists and the MDT to support flow and allocation of referrals.

Skills

Healthcare experience

Strong communication

Prioritisation

Patient-centred care

Independent and team work

IT and EPR experience

Initiative

Flexibility

Tools

EPR systems

Job description

An exciting opportunity has arisen for a motivated Band 4 Therapy Assistant to support Community Services, with a key focus on triage and clinical support functions. You will work closely with the multidisciplinary team to ensure efficient patient pathways and high-quality care delivery.

• Support triage processes across community services
• Contact referrers to gather additional clinical information, clarify referrals, and support appropriate prioritisation
• Assist in the screening and processing of referrals to ensure timely allocation
• Support delivery of specific delegated clinical duties set by qualified therapists
• Assist with patient assessments, reviews, and rehabilitation plans
• Monitor patient progress and elevate concerns appropriately
• Contribute to safe and effective patient flow within community services
• Maintain clear, accurate clinical records in line with Trust policy
• Work collaboratively with therapists and the wider MDT, To work as part of the multi-disciplinary team to support flow and appropriate allocation of referrals and task.
• Information gathering phone calls to referrer under guidance of B7 triage coordinator
• Supporting with admin tasks on S1
• Preparing and sending triage letters to patient, referrer, care home etc.
• Fielding queries to CCC
• Supporting community teams with accessing patient info when out on visits
• To maintain patient records using appropriate documentation for intervention carried out.
• To promote and facilitate access to community resources.
• Identify, act and minimise risk to patients and clients.
• Exchange information with patients/clients requiring support, tact and reassurance.
• Form professional relationships with staff/patients/clients and communicate and cooperates with them in a way that respects their views, autonomy and culture.
• Constructively manage barriers to effective communication and works cooperatively with patients and team members.
• Work without direct supervision of the registered practitioner in the implementation of programmes/reviews/triage tasks appropriate to the community and evaluate the effectiveness of interventions and feedback appropriately.
• Prioritise own tasks under the appropriate delegation of the registered practitioner.
• Liaise with other providers regarding care provision., Please see attached job description and person specification for full details on the main responsibilities Job description

Job responsibilities Please see attached job description and person specification for full details on the main responsibilities

• Experience in a healthcare or community setting
• Strong communication skills, including confidence in speaking with referrers and professionals
• Ability to prioritise and manage workload effectively
• Understanding of patient-centred care and rehabilitation principles
• Ability to work both independently and within a team, Range of experiences in different therapy areas across physio and or Occupational therapy
• Experience of using IT and EPR systems
• Working independently and managing directed workload, Able to adapt and flex to needs of the service
• Able to show initiative but also recognise limitations

Person Specification Experience Essential

• Range of experiences in different therapy areas across physio and or Occupational therapy
• Experience of using IT and EPR systems
• Working independently and managing directed workload, Able to adapt and flex to needs of the service
• Able to show initiative but also recognise limitations

• Valuing you. Recognising your dedication. At EPUT, we look after you.
• Receive supervision and support to help you fulfil your potential.
• Join an inclusive EPUT community and connect with others through engagement events and equality or champion networks.
• If you need help, we provide mental health and wellbeing services, occupational health advice and counselling.
  27 days holiday, plus bank holidays, rising to 33 days after 10 years' service.
• Excellent pension of up to 14.5% of your pensionable pay.
• Staff discounts include Blue Light Card, NHS discount offers, and staff benefits.
• Season ticket loans are interest-free to cover the cost of travelling to and from work via tram, rail, or bus.