Band 4 Team Leader

Birmingham Community Healthcare NHS Foundation Trust; Birmingham; On-site; GBP 24,000 - 30,000; Full time

Job summary

Une Fondation NHS recherche un Assistante des Services pour fournir un support administratif de qualité aux responsables de service. Le candidat idéal sera chargé de la gestion d'une équipe et assurera la continuité du service pour les groupes cliniques. L'opportunité se trouve dans un environnement de soins centré sur le patient, où l’intégration des soins est primordiale.

Qualifications

• Expérience dans la gestion administrative souhaitée.
• Capacité à travailler de manière autonome et à gérer les priorités.

Responsibilities

• Fournir un soutien administratif complet aux responsables de service.
• Gérer et superviser une équipe administrative dédiée.
• Agir en tant que premier point de contact pour les demandes des patients.

Skills

Gestion du temps

Communication

Service client

Job description

This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

This role is NOT open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer of employment withdrawn.

The post holder will provide high-level, competent, comprehensive administrative support to the Heads of Service.

The post holder will have day-to-day management of staff within a dedicated administrative team responsible for delivering an effective service.

They will support Clinical Leads/Service Managers with Personal Assistant (PA) duties and provide cross-cover within the Clinical Groups during short staffing periods to ensure smooth service delivery.

• Support other members of the Clinical Group by prioritising and managing workload, including outsourcing.
• Review and prioritise all correspondence requiring clinical input, ensuring additional information needed by the Clinical Lead/Service Manager is provided.
• Perform quality control checks across administration functions within the Clinical Groups, ensuring SOP adherence.
• Act as the first point of contact for written and telephone enquiries on behalf of the Clinical Lead/Service Manager, using judgement to determine validity and priority.
• Provide customer-focused service to patients, communicating effectively and maintaining confidentiality at all times.
• Manage and maintain the Clinical Lead/Service Manager’s diary or appointment system, ensuring appropriate time utilization and appointment allocation.

Be Part of Our Team

BCHC employs over 5,000 staff across Birmingham and the West Midlands in community nursing and specialist healthcare roles. We deliver over 100 clinical services in various settings including homes, health centres, clinics, and inpatient facilities. Our services cater to children, young people, families, adults, and community health. We operate two community hospitals, services for people with learning disabilities, the West Midlands Rehab Centre, and a leading Dental Hospital and School of Dentistry. Our commitment is to provide integrated, personalised care rooted in local communities, with an ambition to be a leading NHS provider in the West Midlands.

If you wish to 'Be Part of Our Team' and work with a Foundation Trust committed to outstanding care and healthy communities, we want to hear from you.

For further details or informal visits, contact:

• Name: Marie Wilcox
• Job Title: Operational Support Manager
• Email: [e-mail]
• Telephone: [phone]