Band 4 Service Desk Analyst

MCS Group; Ballymoney; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency is seeking a Band 6 Service Desk Analyst in Ballymoney. The role includes providing first line ICT support, ensuring compliance with service levels, and assisting with hardware/software installation. Candidates must have a strong technical understanding of Windows and Office, along with relevant experience and qualifications. This is a full-time on-site position until March 2026 with a salary of £26,530.

Qualifications

• Strong technical understanding of Windows 10 and Microsoft Office.
• At least 6 months' experience in an ICT technical role.
• Team player with a positive, proactive approach.

Responsibilities

• Provide first line ICT support by logging, resolving, and escalating incidents.
• Ensure service requests are closed within SLA targets.
• Assist with installation of hardware and software.

Skills

IT support

Service Desk

Support engineer

first line support

second line support

desktop support

Education

HND or relevant professional qualification in ICT

1 year experience in an ICT technical role

Tools

Windows 10

Microsoft Office (2016-365)

Job description

MCS Group is working with a Public Sector body who are looking for a Band 6 Service Desk Analyst for a temporary post until March 2026. The Service Desk Analyst will work full-time on site, and provide first line ICT support to service users, ensuring that incidents and service requests are logged, monitored and resolved in line with agreed service levels.

You will be responsible for delivering a high-quality ICT service to staff and users, working closely with colleagues, third-party providers and internal customers.

The Role

• Provide first line ICT support by logging, resolving and escalating incidents and service requests.
• Ensure service requests passed to other teams or suppliers are followed up and closed within SLA targets.
• Assist with the installation of hardware and software as required.
• Maintain accurate records and ensure compliance with ICT, security and confidentiality policies.
• Support compliance with ISO standards and ITIL processes.

Essential Criteria

Applicants must meet one of the following qualification/experience routes:

• Hold a HND or relevant professional qualification in an ICT discipline and have at least 6 months' experience in an ICT technical role; OR
• Have at least 1 year's experience in an ICT technical role.
• A strong technical understanding of Windows 10, Microsoft Office (2016-365), hardware and software support is required.
• You will be a Team player with a positive, proactive approach.
• Full UK driving licence and access to a car is required. (This may be waived where disability prohibits driving and suitable alternative arrangements can be made.)

Salary: Band 4 (entry point on the scale £26,530)

Hours: 9am - 5pm / Monday - Friday

Duration: Until March 2026

Location: Ballymoney (on-site).

To speak in absolute confidence about this opportunity please send an up to date CV via the link provided or contact Jill Johnston, Head of IT Contracts, at MCS Group

Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs

MCS Group is committed to Equality, Diversity, and Inclusion for all, being the first recruitment agency in NI to achieve Bronze Diversity Mark accreditation, if you have a disability which means you require a reasonable adjustment to be considered at any stage of the recruitment process, please contact us and we will endeavour to facilitate the request.

Not all agencies are the same… MCS Group are passionate about providing a first-class service to all our customers and have an independent review rating of 4.9 stars on Google.

Skills

• IT support
• Service Desk
• Support engineer
• first line support
• second line support
• desktop support