Band 4 Radiotherapy Patient Management Co-ordinator

Job Summary

Exciting Opportunity - Part-time Band 4 Patient Management Officer

An attractive opportunity has arisen to join our dedicated Radiotherapy team at BHRUT NHS Trust as a Band 4 Patient Management Officer.

We are a department committed to innovation and continuous improvement, placing patients at the heart of everything we do. We're now looking for a motivated, enthusiastic individual to become a valued part of our friendly and supportive team.

What we're looking for:o A natural team player who builds strong working relationshipso A flexible and positive attitude towards changeo Ability to remain calm and methodical under pressureo Excellent communication skills with both patients and colleagueso Solid knowledge of Microsoft Office applications. Our department serves patients from across East London and Essex, offering a varied and dynamic work environment.

Location & Transport: The hospital is conveniently located just a 15-minute walk from the nearest train station. Alternatively, there are frequent bus services that stop right outside the main entrance.

Main duties of the job

To provide Administration and Clerical support to patients receiving Radiotherapy treatment

To co-ordinate the day to day administrative and clerical services within the above specialist area, ensuring that all patients are processed through the booking systems procedures

To support, administratively, the medical, radiography and medical physics staff within the radiotherapy department.

To gain sufficient knowledge of anatomy and medical terminology to be able to carry out duties efficiently, especially in respect to treatment and patient prioritisation. Training will be provided as necessary.

To liaise with patients, Clinicians, Service Managers, Radiographers, Mould Room Technologists, Physicists, Ward staff, Cancer Trackers and other administrative staff in respect of waiting times, date and time of planning and treatment sessions and special preparation requiredo To maintain the Waiting Times Targets for 1st modality patientso To maintain the collection of Booking Office statistics as required.o Systems an equipment include PAS, ARIA, Somerset, Qpulse Cyberlab etc

About Us

We're an organisation that is getting better and better and our improvements are driven by a determination to deliver care we're proud of and our patients are happy with. We're no longer in special measures; we've opened two new theatres at our Elective Surgical Hub in King George Hospital (KGH); and Matthew Trainer, our Chief Executive, has been named the top CEO by the Health Service Journal.

We operate from two main sites - KGH in Goodmayes and Queen's Hospital in Romford. We have two busy emergency departments with more than 330,000 people visiting them last year. We're campaigning to secure the £35m we need to transform the A&E at Queen's and get rid of corridor care.

Our patients are benefitting from our Women's Health Hub in Ilford; an Ageing Well Centre in Hornchurch; and Community Diagnostic Centres (CDC) at Barking Community Hospital and at St George's Health and Wellbeing Hub in Hornchurch.

These CDCs are open 12 hours a day, 7 days a week and are providing an extra 88,000 scans a year.

The majority of our 8,000 staff - who come from 146 different countries - live in the three diverse London boroughs we serve and are from black, Asian and minority ethnic groups. Many can work flexibly and more than 400 of them are on our Ofsted accredited apprenticeship programmes. We're proud to be a London Living Wage employer.

We're looking forward to introducing an electronic patient record that will be transformative for our staff and beneficial for our patients.

Date posted

15 April 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£23,310.75 to £25,248.82 a year Per annum based on 28.125 hours per week

Contract

Permanent

Working pattern

Part-time

Reference number

162-6991-NC

Job locations

Queen's Hospital

Romford

RM7 0AG

Job Description

Job responsibilities

For further information on this role, please see the attached detailed Job Description and Person Specification.

The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.

Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.

All new staff appointed at the Trust are subject to a probationary period.

Applications should be made online, however, queries regarding the application process, assistance with completion of the application form or if you require any adjustments (for applicants with a disability) please contact Nichola Ceesay, Recruitment Advisor, on 01708 435000 ext. 4176. Further details regarding the post may be obtained by contacting the manager as per the contact details above.

Responsibilities

Job description Job responsibilities

For further information on this role, please see the attached detailed Job Description and Person Specification.

The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.

Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.

All new staff appointed at the Trust are subject to a probationary period.

Applications should be made online, however, queries regarding the application process, assistance with completion of the application form or if you require any adjustments (for applicants with a disability) please contact Nichola Ceesay, Recruitment Advisor, on 01708 435000 ext. 4176. Further details regarding the post may be obtained by contacting the manager as per the contact details above.

Person Specification

Experience/Knowledge Essential

• Previous experience with administrative work within NHS/healthcare environment
• Good understanding of Microsoft Office
• Knowledge of PAS and Tracker
  
  

Desirable

• Previous work experience in a Radiotherapy department
  
  

Education/Qualifications Essential

• Good standard of secondary education
  
  

Person Specification Experience/Knowledge Essential

• Previous experience with administrative work within NHS/healthcare environment
• Good understanding of Microsoft Office
• Knowledge of PAS and Tracker
  
  

Desirable

• Previous work experience in a Radiotherapy department
  
  

Education/Qualifications Essential

• Good standard of secondary education
  
  

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Barking, Havering and Redbridge University Hospitals NHS Trust

Address

Queen's Hospital

Romford

RM7 0AG

Employer's website

https://www.bhrhospitals.nhs.uk/ (Opens in a new tab)