Band 4 Personal Assistant CDG10A

University Hospitals Birmingham; Birmingham; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established NHS Foundation Trust is seeking a highly organized personal assistant to support the Senior Management Team at Queen Elizabeth Hospital. This role requires excellent communication skills, flexibility, and the ability to handle changing service demands. As a personal assistant, you will be instrumental in managing diaries, arranging meetings, and ensuring smooth operations within a dynamic environment. The Trust is committed to creating a supportive workplace, offering various training opportunities and promoting a culture of inclusivity. If you are looking to make a difference in a vital healthcare setting, this is the opportunity for you.

Benefits

Flexible Working

Training and Development Opportunities

Health and Wellbeing Initiatives

Qualifications

• Significant experience as a personal assistant to executive-level staff.
• Strong organizational and communication skills are essential.

Responsibilities

• Act as the first point of contact for the divisional management team.
• Manage diaries, arrange meetings, and take minutes.

Skills

Organizational Skills

Communication Skills

Customer Care Skills

Problem Solving

Ability to Work Under Pressure

Education

Good General Education (GCSE English and Maths A-C)

Business Administration NVQ Level 3

Tools

Microsoft Office (Word, Excel, Outlook)

IT Systems

Job description

This position is based at Queen Elizabeth Hospital, Personal assistant to the CDG10A Senior Management Team.

CDG10A is looking to recruit a professional, highly organized personal assistant to the Medical Director and Deputy Medical Director and other members of the Senior Management Team. As the first point of contact for people engaging with the divisional management team, excellent communication skills, flexibility, and the ability to respond to changing service demands at short notice are essential.

It is desired that the post-holder will have significant experience working as a personal assistant to executive level staff within the NHS or another complex organization. Experience in diary management, arranging meetings, minute taking, creating purchase orders for the CDG and a sound working knowledge of the NHS is integral.

In your supporting statement please say how your current knowledge, skills and ability meet the criteria for this particular job. Only applications which include answers to the following questions will be considered for shortlisting:

1. How would you describe your keyboard and organisational skills?
2. You will be required to interact with staff of all levels. Describe your experience of this in your previous or current employment?
3. The role will involve working to tight deadlines on a daily basis. Provide examples of having to do this in your current or past role, and your coping strategies used when required to work under pressure.

Please limit your answers to 100 words per question.

About us

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:

1. Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
2. Offering our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.

Person specification

Qualifications

*Good General Education (eg. GCSE English and Maths A-C) GCSE Level 9-4

*Business Administration NVQ level 3 or equivalent experience in a clerical environment

Experience

*Experience of working as a Secretary

*Experience of dealing with the Public/Customer service experience

*Experience of working with a range of Microsoft Office packages (e.g. Word, Excel and Outlook)

*Experience of using IT systems

*Good Organisational skills

*Able to use own initiative and deal with the unpredictable

*Able to work to deadlines

Additional Criteria

*Good communication / customer care skills both written and verbal demonstrating sympathy and compassion

*Good organisation skills and ability to multitask

*Ability to deal professionally with enquiries from staff, patients and visitors

*Ability to problem solve

*Understand confidentiality and apply the principles in everyday working practice

*Ability to pay attention to detail where there are predictable interruptions to the work pattern

*Ability to deal with stressful situations and sensitive issues

*Work effectively and flexibly as part of a team to meet the needs of the service

*Confident in dealing with people at all levels

*Must be able to demonstrate an understanding of equality and diversity

*Mature open and flexible approach to work

*Demonstrates care and compassion

*Good inter-personal and communication skills

*Good organisational skills

*Team Player

*Demonstrates reliability, motivation and commitment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

For help with your application, contact:

01213714900

Agenda for Change

Band

Band 4

Contract

Permanent

Working pattern

Full-Time, Flexible Working

Reference number

304--1091214

Job locations

Queen Elizabeth Hospital
Mindelsohn Way
Birmingham
West Midlands
B15 2TH