Band 4 - Patient Portal Compliance & Experience Support Officer

West Hertfordshire Teaching Hospitals NHS Trust; St Albans; On-site; GBP 30,000 - 45,000; Full time

Job summary

Une nouvelle opportunité s'offre pour un candidat motivé de rejoindre l'équipe des applications et du portail patient de l'hôpital. Le poste est axé sur l'amélioration de l'expérience utilisateur et la conformité aux régulations de santé numérique, avec un engagement envers l'innovation et le développement personnel des employés.

Benefits

Options de travail flexible

Priorité au bien-être et au développement du personnel

Qualifications

• Doit avoir une expérience dans la gestion de portails ou d'applications pour les patients.
• Capacité à recueillir et analyser des retours d'expérience utilisateur.
• Connaissance des réglementations de santé numérique.

Responsibilities

• Améliorer l'expérience utilisateur sur le portail des patients.
• Assurer la conformité avec les spécifications de sécurité.
• Développer et mettre en œuvre des projets de surveillance des patients.

Skills

Gestion de l'expérience utilisateur

Amélioration de l'interface utilisateur

Conformité GDPR

Gestion de projet

Job description

A new opportunity has become available for a conscientious, enthusiastic, and highly motivated candidate to join the Outpatients ERS & Applications team.

The purpose of this post is to support the management of the Trust’s Patient Portal, ERS, and Attend Anywhere Applications.

Fixed Term/Secondment Contract – 1 year

Full time – 37.5 hours per week

Site – St Albans Civic Centre

Important Information

Please note - we are unable to obtain a Certificate of Sponsorship (Work Permit) for this role.

The successful post holder will be responsible for enhancing the patient experience within the Patient Portal, ensuring user-friendly navigation, access to features like the waiting list initiative and video consultation functionality, providing actionable feedback, and ensuring the portal meets all security and regulatory compliance requirements, including GDPR, HIPAA, and other healthcare-specific regulations. This role focuses on improving user interface (UI) and user experience (UX).

This role will also support the enablement of proxies for paediatric parents/guardians and carers, and develop and implement patient surveillance projects as they become available.

With a new hospital planned for Watford and updates underway at St Albans City Hospital, this is an exciting time to join us.

We are building on the success of our award-winning virtual hospital, re-imagining models of care, working closely with partners, and leveraging advances in digital healthcare.

Staff wellbeing and development are priorities at our Trust, as is innovation in improving clinical care, outcomes, and patient experience.

Our vision is "Excellent patient care, together," and our values are to be empowered, compassionate, professional, and inclusive. These values guide what we do as individuals and as a team.

We offer flexible working options to promote a healthy work-life balance. For more information, visit www.westhertshospitals.nhs.uk/flexibleworking.

If you have a disability or long-term health condition and require support or guidance, please contact [e-mail].

If you are a Service Leaver, Veteran, Military Reserve, Cadet Force Adult Volunteer, or partner/spouse of those serving, please tick "Member of the Armed Forces Community" on the application form.

We reserve the right to close this advert early due to the volume of applicants. Please apply promptly to avoid disappointment.

If you do not hear back within 3 weeks of your application, please assume you have been unsuccessful on this occasion.

For further details or informal visits, contact:

• Name: Sue Petchey
• Job title: [not specified]
• Phone: [phone]
• Email: [e-mail]