Band 4 Operational Team Lead - SOAR

NHS; Birmingham; On-site; GBP 27,000 - 31,000; Full time

Job summary

A leading healthcare provider is looking for an Operational Team Lead to oversee the administrative functions of the Specialist Orthotics and Amputee Rehabilitation Team. This role includes monitoring team performance, ensuring compliance with service targets, and leading a team in providing exceptional patient care. Candidates should possess relevant experience, strong data analysis skills, and a commitment to high-quality service delivery.

Qualifications

• Good standard of education.
• Continued learning and development.

Responsibilities

• Coordinate administrative tasks for the rehabilitation team.
• Support compliance with waiting list targets.
• Monitor absence and sickness in the team.
• Evaluate complex data sets and present reports.

Skills

Leadership

Data analysis

Communication

Teamwork

Education

GCSE in Maths

GCSE in English

Tools

Microsoft Office

Data systems

RIO

Job description

***This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested***

The Operational Team Lead will provide day-to-day administrative leadership and support to the Specialist Orthotics and Amputee Rehabilitation Team, part of the Adult & Specialist Rehabilitation Division at the West Midlands Rehabilitation Centre.

The post holder will be responsible for the coordination, deployment, and supervision of administrative staff delivering inventory, materials management, and operational purchasing services across defined areas of the Trust. They will work collaboratively with internal stakeholders, team colleagues, and external suppliers to ensure a responsive and professional service that supports high-quality patient care.

The post holder is also responsible for the overall day-to-day supervision, performance monitoring, and supporting the development of administrative staff within the team.

Main duties of the job

Responsible for ensuring administration staff within the team provide relevant, effective and timely administration support to the service ensuring the patient pathway runs smoothly

To support compliance with national, commissioning and local waiting list/Referral To Treatment (RTT) targets, monitor on a daily/weekly/monthly basis the service Waiting lists and RTT pathways to ensure accurate effective waiting lists and timely escalation processes are in place across the service to reduce/avoid breaches in targets

Ensure robust data quality systems and are in place and regularly monitored to ensure data is accurately recorded, maintained and updated in a timely way to support any KPIs or local requirements

Ensure sickness and absence within the administration team is actively managed in a timely way, including return to work meetings in line with Trust Policy and local guidelines

Utilise analytical skills to interpret and evaluate complex data sets from a variety of sources, including service performance reports, patient feedback, and operational metrics. Using the Trust activity dashboard, local databases or spreadsheets. Liaising with Trust informatics teams when required. Prepare clear, concise, and accurate reports to support service reviews, audits, and performance monitoring. Identify trends, variances, and areas for improvement, presenting findings in a format suitable for both clinical and non-clinical audiences

About us

BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe''s leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.

Job responsibilities

If you want to 'Be Part of Our Team' and work with a Foundation Trust which is continuously striving for best care and healthy communities, we want to hear from you.

For further details please see full job description

Person Specification

• Evidence of a good standard of Education
• Continued learning and development
• Maths GCSE or equivalent
• English GCSE or equivalent

Experience

• Previous office experience in a similar role
• Relevant experience of communicating with patients/customers
• Experience of working within a team with different skill sets
• Experience of working for the NHS
• Previous experience of meeting preparation and minute taking
• Experience of successfully leading a team

IT Systems

• Experience of working with data systems
• Previously working with Microsoft packages
• Evaluating complex data sets
• RIO experience
• Experience of using online ordering systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£27,485 to £30,162 a yearper annum (pro rata)