Band 4 Operational Support Assistant

Integrated Care System; Sutton Coldfield; On-site; GBP 20,000 - 28,000; Full time

Job summary

A leading healthcare organization is seeking a Band 4 Operational Support Assistant to provide essential administrative support and coordination services. The role requires good organizational, communication, and customer care skills alongside experience in a health or administrative environment, ensuring efficient operations across various services.

Qualifications

• GCSE English and Maths at A-C or equivalent.
• NVQ in Business Administration or relevant experience.

Responsibilities

• Provide comprehensive administration service and training.
• Maintain confidentiality and act as a sensitive contact for service users.
• Create and manage databases and filing systems.

Skills

Good organisational skills

Customer care skills

Good communication skills

Ability to work under pressure

Time management

Education

Good General Education (GCSE English and Maths A-C)

Business Administration NVQ level 3

Tools

Microsoft Office Software (e.g. Word, Excel, Outlook)

Job description

Go back University Hospitals Birmingham NHS Foundation Trust

Band 4 Operational Support Assistant

The closing date is 11 July 2025

To provide a comprehensive and full ranging administration/Co-ordination service. Working in conjunction with colleagues, service users and stakeholders to provide an efficient service.

It is essential that the post holder exercises initiative and judgement using acquired skills and knowledge, maintaining confidentiality at all times. The post holder will provide an empathic and sensitive point of contact for service users.

The post holder will be responsible for the day to day training and supervision of other administrators/Co-ordinators and clerical support workers.

Main duties of the job

*To provide a comprehensive and full ranging administration/co-ordination service, working in conjunction with colleagues, service users and stakeholders to provide an efficient service.

*It is essential that the post holder exercises initiative and judgement using acquired skills and knowledge, maintaining confidentiality at all times. The post holder will provide an empathic and sensitive point of contact for service users.

*The post holder will be responsible for the day to day training and supervision of other administrators/Co-ordinators and clerical support workers.

*Knowledge and use of various Microsoft Office Software programmes including Outlook, Word, PowerPoint, Excel, Access (database) to produce letters, presentations, reports and other relevant correspondence

*To develop and maintain an efficient individual filing system to include correspondence, reports, documentation relevant to the department

*Create databases to collect and monitor information to assist with the collection and provision of statistical data as required and the ability to extract, manipulate, analyse complex data sets and communicate them in an easy to understand manner

*To undertake typing which may include touch type from audio and/or copy type from written documentation which may include letters, emails, reports and any other correspondence as required

About us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Person Specification

Qualifications

• *Good General Education (eg. GCSE English and Maths A-C GCSE LEVEL 9-4
• *Business Administration NVQ level 3 or equivalent experience in an Administrative environment

Experience

• *Experience of dealing with the Public/Customer service experience
• *Experience of working in a Secretarial/ Administrative role with a proven track record of problem solving
• *Experience of dealing with the Public/Customer service experience
• *Good Organisational skills
• *Able to use own initiative and deal with the unpredictable
• *Able to work under pressure and to multi-task
• *Able to work to deadlines
• *Experience of working in a busy environment
• *Experience of working in Healthcare
• *Previous experience of transcribing formal minutes

Additional Criteria

• *Plus knowledge of dealing with non-routine issues such as problem solving for an area of work
• *Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
• *Good organisational skills and ability to multitask
• *Ability to deal professionally with enquiries from staff, patients and visitors
• *Understand confidentiality and apply the principles in everyday working practice
• *Ability to pay attention to detail where there are predictable interruptions to the work pattern
• *Ability to deal with stressful situations and sensitive issues
• *Work effectively and flexibly as part of a team to meet the needs of the services
• *Confident in dealing with people at all levels
• *Must be able to demonstrate an understanding of equality and diversity
• *Mature open and flexible approach to work
• *Demonstrates care and compassion
• *Good inter-personal and communication skills.
• *Good organisational skills
• *Ability to travel to multiple sites
• *Ability to work under pressure and deal with stressful situations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

University Hospitals Birmingham NHS Foundation Trust