Band 4 Non-Clinical Flow Co-Ordinator

Royal Free London NHS Foundation Trust; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading UK healthcare provider is seeking to enhance patient flow within their Emergency Department (ED). The role involves conducting hourly assessments, managing patient admissions, and communicating with multidisciplinary teams. Ideal candidates will have experience in a fast-paced healthcare environment and strong communication skills, ensuring timely and efficient operations. Opportunities for professional development and training are available.

Qualifications

• Experience in hospital operations, especially in an Emergency Department setting.
• Strong communication skills to liaise between patients and healthcare teams.
• Ability to manage and resolve conflicts in a fast-paced environment.

Responsibilities

• Conduct hourly assessments in the Emergency Department.
• Communicate and manage patient admissions efficiently.
• Identify and resolve patient pathway bottlenecks.

Job description

Overview

To assist the clinical, nursing, and operations teams in the Emergency Department (ED) in managing efficient patient flow through the department. To support and encourage a proactive approach to patient flow throughout the ED, identifying and assisting in the resolution of patient pathway bottlenecks in order to maintain strong emergency access key performance indicators.

Responsibilities

• Conduct an hourly ED assessment and communicate potential breaches and delays to nursing and operational staff.
• Communicate with the nurse-in-charge about any patients who need to be admitted to the ward and inform the bed and site teams as soon as possible.
• When a concern about a patient\'s release or admission to a ward is raised, communicate with all members of the multidisciplinary team, escalating to the Matron and/or Operations Manager as needed.
• Establish positive working connections with medical teams in order to complete discharge summaries and Tablets to Take Away (TTAs) in a timely manner.
• Maintain a visible presence on the ED shop floor to ensure that actions are carried out.
• Anticipate and avoid bottlenecks so that ambulances can be offloaded in a timely manner.

Qualifications and Requirements

• The content provided describes responsibilities related to ED operations and cross-functional communication. (If there are specific qualifications or experience requirements, they should be listed here.)

About the Trust

Our trust has over 17,000 staff serving 2 million patients every year. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital, North Middlesex University Hospital and more than 30 services in the community. This larger scale organisation provides opportunities to deliver even better care to our patients. Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research, measured against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers\' money, being safe and meeting our external duties, and building a strong organisation. Everyone is welcome at Royal Free London NHS Foundation Trust. We are committed to equality and inclusion for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff. The Royal Free London NHS Foundation Trust is one of the UK\'s largest and most innovative trusts, serving multiple hospitals and communities with opportunities for flexible working, training, and development.