Band 4 Lead Administrative Officer

Transformation Unit; Edgware; Híbrido; GBP 33.000 - 36.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Flexible patterns

Equal opportunities

Descripción de la vacante

Royal Free London NHS Foundation Trust is seeking a Part time Lead Administration Officer to support the London Breast Screening Administration Hub and Call Centre. You will supervise officers, manage admin tasks, and ensure accurate, timely execution to support the breast screening pathway.

The role requires NHS experience, strong communication, and the ability to work flexible shifts including weekends and evenings. This fixed-term maternity cover offers part-time hours and pro rata pay.

Formación

• 5 GCSEs or equivalent.
• Educated to A Level standard or equivalent experience.
• NVQ Level 3 in Business Administration or Customer Care or equivalent level of knowledge and experience.
• Key Skills Level 2 in Literacy or equivalent experience.
• Experience in working in NHS or public sector.

Responsabilidades

• Lead on the administration function related to the London Breast Screening Administration HUB and Call Centre.
• Provide supervision and training to Senior Administration Officers and Administration Officers.
• Collaborate with London Breast Screening services to support the pathway.
• Support weekend and late-evening shifts to cover hub telephone calls.
• Demonstrate Trust values and effective verbal and written communication.

Conocimientos

Team leadership

Public-facing

Communication skills

Problem solving

Educación

5 GCSEs or equivalent

Educated to A Level standard or equivalent

NVQ Level 3 in Business Administration or Customer Care or equivalent

Key Skills Level 2 in Literacy or equivalent

Herramientas

Microsoft Word

Microsoft Excel

Outlook

NBSS

Descripción del empleo

Main area Administrative and Clerical Grade NHS AfC: Band 4 Contract 12 months (Fixed term Maternity Leave) Hours Part time - 19.5 hours per week (Monday - Sunday (varied shift patterns)) Job ref 391-RFL-8302576

Employer Royal Free London NHS Foundation Trust Employer type NHS Site Edgware Community Hospital Town Edgware Salary £33,262 - £36,027 per annum inclusive of HCAS (pro rata) Salary period Yearly Closing 19/11/2026 23:59

Band 4 Lead Administrative Officer

NHS AfC: Band 4

Our trust has over 17,000 staff serving 2 million patients every year. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital, North Middlesex University Hospital and more than 30 services in the community. This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.

Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers’ money, being safe and meeting our external duties, and building a strong organisation.

Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.

Artificial intelligence (AI) is a set of technology that can perform various tasks that typically required human intelligence. Your application is your opportunity to demonstrate to us how you meet the requirements of the role. We recognise that AI tools can support accessibility, equity and confidence for applicants.However, it’s important that examples and responses genuinely reflect your own experience and abilities, as these will be explored further during the selection process. AI must not be used to provide misleading or false information during any stage of the application journey. Further guidance can be found in the NLPSS Applicant Toolkit https://royalfree.pagetiger.com/cuuomnr/1 .

Royal Free London NHS Foundation Trust is committed to ensuring that its recruitment processes are carried out with integrity, transparency, and fairness for all applicants. To help maintain these standards, we ask candidates to provide accurate and truthful information throughout the recruitment process.

If incorrect or misleading information is identified, this may affect the progression of an application, any employment offer, or continued employment. As part of our due diligence, the company may verify the information provided by applicants and take appropriate act ion where necessary.

We do not charge applicants any fees at any stage of the recruitment process, including applications, interviews, sponsorship arrangements, pre-employment checks, or employment offers. All vacancies are advertised through TRAC/NHS Jobs and candidates are assessed solely on their skills, qualifications, experience, and suitability for the role. If you are asked to make a payment in connection with an NHS job opportunity, please treat this as suspicious and contact the organisation directly using the details published on our official career's website

**Part time 19.5 hours per week - Fixed term maternity leave cover**

Post is working with London Breast Screening Admin Hub - Call Centre team as Lead administrator.

Main duties of the job

We are looking for Lead Administration Officer (Team Leader) to support the work of the London Breast Screening Administration Hub by accurate, efficient and timely execution of essential activities that supports the breast screening pathway, under the direction of the Office and Assistant Service Managers.

To lead on the administration function related to the London Breast Screening Administration HUB and Call Centre including a close collaboration with the London Breast Screening services.

To provide, supervision and training to Senior Administration Officers and Administration Officer’s, associated with the London Breast screening Hub Call Centre.

The successful candidate is required to be able to demonstrate the Trust values, the responsibilities of the job description and person specification. In particular you should have proven experience of working in a public/patient facing role and have clear and concise verbal and written communication skills. The successful candidate would also need to have the ability to use their initiative and be able to problem solve, in a busy environment.

This post does involve working shift patterns including weekends and late evenings to provide operational support to cover the Hub telephone call Centre and admin tasks.

Working for our organisation

The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.

Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top

Royal Free World Class Values

• Demonstrable ability to meet the Trust Values

Education & professional Qualifications

• 5 GCSE’s or equivalent
• Educated to A Level standard or equivalent experience
• NVQ Level 3 in Business Administration or Customer Care or equivalent level of knowledge and experience
• Key Skills Level 2 in Literacy or equivalent experience

Experience

• Experience working in a complex organization with numerous stakeholders
• Experience of undertaking detailed, intensive work in a busy administrative environment
• Experience of using various forms of information technology in work-related activities
• Experience working in the National Health Service (NHS)
• Supervisory experience
• Experience working in a Breast Screening Unit

Skills and aptitudes

• Good understanding of general office working procedures
• Good working knowledge of relevant Microsoft office packages i.e. Word, Excel, Outlook
• Good attention to detail and able to work systematically
• Good knowledge of the NHS Breast Screening programme
• Good knowledge of the National Breast Screening computer System (NBSS) and its operation
• Working knowledge of the Quality Assurance Reference Centre

Personal Qualities & attributes

• Good organisational skills
• Ability to use own judgement in a range of alternative situations/ deadlines
• Able to sustain meticulous attention to detail
• Good level of verbal and written communication
• Good interpersonal and listening skills
• Ability to motivate both self and others
• Able to handle difficult and distressing situations effectively
• Able to compose correspondence and reports
• Able to work as part of a team.
• Able to present information to others (presentation skills)
• Able to influence others
• AT* - Apprenticeship Training. Where AT* is entered next to the job title indicates that this vacancy is for an apprenticeship role.
• By applying for this role, you accept if successful, that your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS.This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.Therefore we require you to complete your stat and Man e-learning modules prior to joining our organisation.
• Some administrative recruitment activities may be undertaken using automated workflow and robotic process automation technologies. These tools assist authorised staff in processing recruitment records and employment checks but do not make decisions regarding your employment.
• If you are an EU/EEA citizen who does not have EU Settlement or Pre-Settled status, you will require a visa to work in the UK.
• You must already have the right to work in the United Kingdom or fully meet the eligibility criteria for sponsorship under the Skilled Worker visa route. We welcome applications from candidates who require visa sponsorship; however, we can only consider these where all UKVI requirements are met. Before applying, please ensure that both you and the role satisfy the relevant UK Visas and Immigration (UKVI) points‑based system criteria, as applications that do not meet these requirements cannot be progressed. For more information about the criteria, please click here
• If you are offered a role with one of the NLPSS partner trusts, as part of pre-employment checks youridentity and right to work documentation will be verifiedremotely (in most circumstances), using a certified identity verification service provider TrustID. You will be asked to capture an image of the relevant documents as well as a “selfie” using your smartphone/tablet (if available) for facial matching. TrustID will also perform a digital address check using Trunarrative and Equifax, which is a soft check and does not leave a footprint on your credit rating. For more information, visit www.trustid.co.uk
• The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
• The Trust will request a DBS(CRB) if post involves regulated activities. The Trust is compliant with the Disclosure and Barring Service Codes of practice and the Rehabilitation of offenders act.
• By applying for this post you are agreeing to Royal Free London NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.
• Please be aware of scams – unless specified above, we will only communicate you via @recruit.trac.jobs or nhs.net e-mails and we will never ask you for any payments.

Applications are welcome from people wishing to job share or work flexible patterns. We are committed to equal opportunities.

Please note:

• Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.
• Interview arrangements will be communicated via email so please check your email regularly following the closing date.

Please be advised that due to exceptionally high demand, all Royal Free accommodation is at full capacity and waiting lists are being held. Average waiting times are 12 months. Please do not rely on Trust accommodation when you commence your role and ensure you investigate alternative accommodation for your arrival.

This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.