Band 4 Clinical Services Lead Administrator - Chippenham

Avon And Wiltshire Mental Health Partnership Nhs Trust; Chippenham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A prominent healthcare organization is seeking a skilled Lead Administrator for its Community Perinatal Mental Health Service. The role involves providing comprehensive administrative support to a multidisciplinary team, managing workloads, and ensuring high standards in data management. The ideal candidate will have strong administrative experience and excellent communication skills. The organization values diversity and actively encourages applications from individuals of all backgrounds.

Benefits

Flexible working arrangements

Opportunities for personal and professional development

Supportive workplace

Qualifications

• Strong administrative experience in healthcare or community services.
• Excellent communication and IT skills.
• Experience leading or supporting admin teams.

Responsibilities

• Provide comprehensive administration and support to the multi-disciplinary team.
• Maintain diaries, arrange meetings, and take formal minutes.
• Line manage others and provide support.

Skills

Administrative experience in healthcare

Excellent communication skills

IT skills

Leadership experience

Ability to manage data

Tools

Microsoft Office (Word, Excel)

Electronic patient record systems (RiO)

Job description

Overview

Are you passionate about people, purpose, and progress? We're seeking an enthusiastic and highly skilled Lead Administrator to join our Community Perinatal Mental Health Service, where compassion, innovation, and inclusivity are at the heart of everything we do.

We are a dynamic and multidisciplinary team providing specialist perinatal mental health support to birthing people, partners, and families. Our work is rooted in empathy, collaboration, and holistic care, and we are proud to serve a richly diverse community.

We strongly believe that diverse teams create stronger services, and we actively encourage applications from individuals of all backgrounds, identities, and lived experiences. Your perspective matters, and we are committed to creating a team where every voice is valued.

In return, we offer flexible working arrangements, opportunities for personal and professional development, and a supportive, forward-thinking workplace where you can make a lasting impact.

Responsibilities

• Provide comprehensive administration and support to the system-wide multi-disciplinary perinatal team.
• Maintain diaries, arrange meetings, take formal minutes, and keep appropriate records using up-to-date templates.
• Work with a managerial structure where you manage your own workload and are accountable for your actions.
• Be highly motivated, flexible, and multi-skilled with excellent organisational skills.
• Demonstrate excellent working knowledge of all Microsoft Office systems (including Word and Excel).
• Gather personal details from people and upload onto the electronic patient record system (RiO) and meet deadlines.
• Collate data and maintain standards relating to administrative processes.
• Work effectively within a team and share work streams where appropriate.
• Line manage others and provide support and guidance for matters escalated by Clinical Services Administrators.

Qualifications

• Strong administrative experience in healthcare or community services.
• Excellent communication and IT skills.
• Experience leading or supporting admin teams and commitment to inclusive practice.
• Ability to work with electronic patient record systems (RiO) and manage data to high standards.

About the Organisation

We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust): a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care. We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset, Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset. Our outstanding people promote mental health and wellbeing, and the expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.

At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.