Band 4 Apprentice Radiotherapy Patient Management Co-ordinator

Band 4 Apprentice Radiotherapy Patient Management Co-ordinator

Barking, Havering and Redbridge University Hospitals NHS Trust

We are looking for an Apprentice Patient Management Officer to join the Radiotherapy department at BHRUT NHS Trust. We are committed to innovation and continual improvements with the patient at the heart of everything we do.

You will have a natural ability to build good working relationships with your colleagues, embrace change and be flexible with a positive attitude to work. We are looking for someone who can work methodically and calmly under pressure, has good communication skills with both colleagues and patients and a good knowledge of Microsoft Office.

Alongside the role you will complete the Level 3 Business Administrator apprenticeship. If you already hold a Business Administration qualification at level 3 or above, then you are not eligible to apply for this post.

To be eligible for an Apprenticeship you must meet the following criteria:

1. Be 18 years old or over
2. Have the right to work in the UK (without restrictions)
3. Have been permanently resident in the UK for the past 3 years

We welcome applications from those with lived experience of the care system.

The hospital is a 15-minute walk from the train station, with frequent buses stopping at the main entrance.

Main duties of the job

1. To provide Administration and Clerical support to patients receiving Radiotherapy treatment.
2. To co-ordinate the day to day administrative and clerical services within the above specialist area, ensuring that all patients are processed through the booking systems procedures.
3. To support, administratively, the medical, radiography and medical physics staff within the radiotherapy department.
4. To gain sufficient knowledge of anatomy and medical terminology to be able to carry out duties efficiently, especially in respect to treatment and patient prioritisation. Training will be provided as necessary.
5. To liaise with patients, Clinicians, Service Managers, Radiographers, Mould Room Technologists, Physicists, Ward staff, Cancer Trackers and other administrative staff in respect of waiting times, date and time of planning and treatment sessions and special preparation required.
6. To maintain the Waiting Times Targets for 1st modality patients.
7. To maintain the collection of Booking Office statistics as required.
8. Systems and equipment include PAS, ARIA, Somerset, Qpulse, Cyberlab etc.

About us

We're an organisation that is getting better and better and our improvements are driven by a determination to deliver care we're proud of and our patients are happy with. We're no longer in special measures; we've opened two new theatres at our Elective Surgical Hub in King George Hospital (KGH); and Matthew Trainer, our Chief Executive, has been named the top CEO by the Health Service Journal.

We operate from two main sites - KGH in Goodmayes and Queen's Hospital in Romford. We have two busy emergency departments with more than 330,000 people visiting them last year. We're campaigning to secure the £35m we need to transform the A&E at Queen's and get rid of corridor care.

Our patients are benefitting from our Women's Health Hub in Ilford; an Ageing Well Centre in Hornchurch; and Community Diagnostic Centres (CDC) at Barking Community Hospital and at St George's Health and Wellbeing Hub in Hornchurch.

These CDCs are open 12 hours a day, 7 days a week and are providing an extra 88,000 scans a year.

The majority of our 8,000 staff - who come from 146 different countries - live in the three diverse London boroughs we serve and are from black, Asian and minority ethnic groups. Many can work flexibly and more than 400 of them are on our Ofsted accredited apprenticeship programmes. We're proud to be a London Living Wage employer.

We're looking forward to introducing an electronic patient record that will be transformative for our staff and beneficial for our patients.

Job responsibilities

For further information on this role, please see the attached detailed Job Description and Person Specification.

The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.

Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.

All new staff appointed at the Trust are subject to a probationary period.

Applications should be made online; however, queries regarding the application process, assistance with completion of the application form or if you require any adjustments (for applicants with a disability) please contact Nichola Ceesay, Recruitment Advisor, on 01708 435000 ext. 4176. Further details regarding the post may be obtained by contacting the manager as per the contact details above.

Person Specification

Education/Qualifications

• Educated to GCSE standard including maths and English at Grade 4 and above or recognised equivalent.

Experience/Knowledge

• Good working knowledge of Microsoft Office.
• Experience of working in a customer focused role.
• Knowledge of PAS and Tracker an advantage.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.