Band 3 Ward Services Coordinator

University Hospitals Birmingham NHS Foundation Trust

Sutton

On-site

GBP 26,000 - 27,000

Full time

3 days ago

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Job summary

University Hospitals Birmingham NHS Foundation Trust in Sutton is seeking a Ward Service Coordinator to support Ward 14 operations and patient care. You will coordinate non-clinical services, act as a key contact for patients, relatives and staff, and work with the Ward Manager and multidisciplinary teams to ensure efficient ward running.

The role requires prioritising competing demands, maintaining records, coordinating resources, and communicating professionally with a wide range of people in

Qualifications

Essential qualifications include Level 2 Maths & English (various acceptable schemes).
Level 3 qualification in health/care or hospitality or related NHS experience is required.
Evidence of health, safety, COSHH or related training is desirable.
Online/in-house training completion may be required.

Responsibilities

Coordinate non-clinical ward services and admin duties.
Serve as central point of contact for patients, relatives and staff.
Maintain accurate records and coordinate resources for efficient ward operation.
Collaborate with facilities, housekeeping, catering and infection control teams.
Assist in ensuring high-quality patient care and smooth ward delivery.

Skills

Team coordination

Customer service

Communication skills

IT skills

Healthcare environment experience

Education

Level 3 Qualification in Health / Social Care or Hospitality & Catering

Level 2 Maths & English

Job description

Job Summary

Are you looking for a new challenge? Do you have excellent communication and organisational skills? If so, this could be the role for you.

Job Summary

Are you looking for a new challenge? Do you have excellent communication and organisational skills? If so, this could be the role for you.

As part of our Ward 14 team, you will have the opportunity to utilise these skills on a daily basis while supporting the delivery of high quality patient care. Working alongside the Ward Manager and multidisciplinary team, you will play a key role in ensuring the ward runs efficiently from a service and administrative perspective.

The Ward Service Coordinator is an integral member of the ward team, responsible for coordinating non clinical services and supporting the smooth daily operation of the ward. You will be a central point of contact for patients, relatives, staff, and other departments, helping to ensure that patient and ward requirements are met effectively and in a timely manner.

This role requires the ability to prioritise competing demands, maintain accurate records, coordinate resources, and communicate professionally with a wide range of people. You will work collaboratively with colleagues to provide a seamless service that enhances both the patient experience and the overall efficiency of the ward.

If you are motivated, organised, and enjoy working as part of a busy team in a fast-paced healthcare environment, we would love to hear from you.

Main Duties, Tasks & Skills Required

Working with clinical colleagues, catering and Housekeeping Operatives (cleaners) to ensure patients receive appropriate food and drink provision at ward / department level
Oversee waste management at ward level
Ensure availability of appropriate linen supplies Work with logistics and procurement to manage stock supplies; ensuring appropriate storage and stock management (clinical and non-clinical)
Maintenance and availability of medical equipment
General maintenance and appropriate escalation of issues requiring resolution
Liaising with the Facilities Compliance Team, Housekeeping and Infection Control on environmental cleanliness.
Undertake administrative duties associated with the role, using IT skills

About Us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Job Description

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Person specification

Qualifications

Essential

Evidence of Level 2 on both Maths & English qualifications ( CSE Grade 1/ GCSE Grades 4-9 or A* -C / Level 2 Functional Skills / O Level grade A-C / Level 2 National Certificate / Level 2 National Diploma / Level 2 ESOL )
Evidence of completion of Level 3 Qualification or above in Health / Social Care or Hospitality & Catering ( BTEC/ CACHE Level 3 Award / Level 3 Certificate or Diploma ) or 2 A levels or equivalent experience of working in the NHS in a patient/public facing role in health / care or hospitality & catering
Evidence of completion of training associated with employment in a role associated with health / care / hospitality or catering i.e. : Customers service/ Food Hygiene / Care Certificate/ Health & Safety i.e. COSHH
Evidence of completion of "in house" training associated with employment, via on-line training platforms, Moodle, in house training etc.

Experience

Essential

Considerable experience of working in a health/ care role or hospitality/ catering role which is customer facing in an NHS or health / care provider role as part of a multi-disciplinary team
Experience of undertaking audit of stock and replenishment of supplies
Can demonstrate understanding of the roles which make up the team of health and care staff within a hospital setting
Can demonstrate understanding of the following :

oHealth & Safety
oInfection prevention control practice
oFood hygiene practice /standards
oMoving and handling
oCustomer service /care skills

Can demonstrate awareness and understanding of how they may be exposed to distressing situations associated with hospital patient care
Can demonstrate understanding of how this role contributes to patient health and wellbeing
Can demonstrate understanding of Equality , diversity and inclusion and how this relates to this role
Can demonstrate an understanding of Safeguarding and how this relates to the role
Can demonstrate how data protection and confidentiality relate to the role
Understands and supports ward / service routine and structures.
Participates in training associated with the role.
Supports / trains and educates new staff on the role / duties associated with the role.

Additional Criteria

Essential

Good standard of written / verbal communication in English
Basic IT / Computer skills
Ability to work effectively as a team player under appropriate supervision, and as part of a multi-disciplinary team
Evidence of time management skills and ability to prioritise workload
Ability to work effectively as a team player under appropriate supervision, and as part of a multi-disciplinary team
Can demonstrate experience and insight into how to evaluate own strengths & development needs, seeking advice where appropriate
Ability to deal with non-routine and unpredictable nature of the workload
Able to recognise and resolve routine issues referring to others for advice / support where appropriate
Willingness to undertake training / education associated with the role and can articulate how this relates to this role i.e. Health & Safety / COSHH
Good customer service skills
Positive and flexible attitude to work , solutions focused but recognises boundaries of the role
Patient focused and can demonstrate clear reasoning behind their application which is patient centred
Ability to use own initiative
Reliable , flexible , able to remain calm and clear headed when faced with a challenging or difficult situation
Understands when there is a requirement to elevate concern to a registered health care professional
The post holder may work a range of shift patterns across a 7 day week including public holidays ; shift patterns will be detailed by the dept/ unit

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Pay scheme

Agenda for Change

Band

Band 3

Salary

£25760.00 to £27476.00 Yearly

Contract

Permanent

Working pattern

Full-Time, Flexible Working

Reference number

304-9018964