Band 3 - Ward Clerk, CED/PAU West Hertfordshire Teaching Hospitals NHS Trust

West Hertfordshire Hospitals; Watford; On-site; GBP 10,000 - 40,000; Full time

Job summary

Join a forward-thinking healthcare provider as an administrator in the Children’s Emergency Department. This role offers the chance to be part of a dynamic team, ensuring the smooth operation of critical services while providing exceptional support to patients and families. With exciting redevelopment plans underway, you will contribute to a vibrant working environment that prioritizes flexibility and work-life balance. This is a unique opportunity to grow within a teaching hospital setting, where your efforts will directly impact patient care and the overall efficiency of the department. If you are passionate about making a difference in healthcare, this position is perfect for you.

Benefits

Flexible Working Options

Support for People with Disabilities

Work-Life Balance Focus

Qualifications

• Experience in administrative roles, preferably in healthcare settings.
• Strong communication skills for interacting with patients and staff.

Responsibilities

• Provide administrative support in the Children’s Emergency Department.
• Assist with patient registration and maintain accurate records.
• Manage communication with patients, families, and healthcare staff.

Skills

Administrative Skills

Communication Skills

Confidentiality Awareness

Customer Service

Teamwork

Education

High School Diploma

Relevant Experience in Administration

Tools

Patient Administration System

Computer Systems

Job description

We are looking for an enthusiastic, reliable, efficient team player to work within the Children’s Emergency Department and the Paediatric Assessment Unit as an administrator / Ward Clerk.

The successful candidate will work full time (37.5 hours per week), Monday-Friday, and will carry out administrative tasks relating to the smooth and efficient running of the Children’s Emergency Department and the Paediatric Assessment Unit with the occasional need to provide cover to the Children’s ward as and when necessary.

Responsibilities:

1. Assist nurse in charge in tracking progress of patient through the department on Patient Centre.
2. Provide a professional, friendly and efficient reception service to all patients and their families.
3. Answer telephone enquiries, taking appropriate measures and ensuring these are communicated to the appropriate staff, accurately, politely and in a timely manner, using discretion and confidentiality at all times.
4. Direct and assist patients and others who come to the reception desk with queries in a courteous manner at all times.
5. Assist the clinical staff in ensuring the reception and administration areas are kept neat and tidy and that any hazards or faults are appropriately reported.
6. Send GP letters and deal with GP requests asking for information about their patients (point of contact for GPs).
7. Respond appropriately to the unpredictable nature of activity, prioritising workload as appropriate.
8. Assist in the prevention of accidents on the unit by reporting accidents / untoward incidents to the Senior Sister / Nurse in Charge.
9. Reporting to the Senior Sister / Nurse in Charge any complaints made by the patients and/or relatives.
10. Recognise a clinical emergency and know how to respond in a positive manner.
11. Promote infection control within the clinical environment, challenging behaviours that do not follow Trust policy or guidelines.
12. Register and record patient details and admit them onto the relevant computer systems, ensuring that accuracy and confidentiality are maintained. Identify and include any missing data items such as NHS numbers, GP and ethnicity, using Summary Care Records and other appropriate sources.
13. Organise the administration of the admission of patients to other clinical areas using the patient administration system.
14. Ensure appropriate notes are photocopied as requested by nursing staff for patients requiring transfer to other clinical areas or external hospitals.
15. Provide administrative support to the nursing/medical staff, carrying out general tasks such as photocopying notes, booking transport.
16. Maintain the department’s registration and filing system.
17. Observe confidentiality and adhere to the Trust’s Information Governance policy at all times.
18. Print a casualty card, ID labels and wrist band for emergency patients presenting to CED resuscitation area.
19. Check NHS numbers for every patient booked into the department on the NHS spine.

There has never been a more exciting time to join West Hertfordshire Teaching Hospitals NHS Trust! Major redevelopment works are planned as part of the New Hospital Programme. These will be most dramatic at Watford General Hospital where up to 90% of buildings will be new.

The trust has recently gained ‘teaching hospital’ status which reflects the dedicated work of many teams and individuals who have set the standard for delivering high quality training, learning and education at all levels of the workforce.

We are a flexible working employer. At West Herts we recognise the importance of a good work life balance and the ability to work flexibly. We are delighted to offer a variety of flexible working options for all staff. Please check out our web page for more information.

We encourage and welcome people with disabilities. If you need help, please ask.

We reserve the right to close this advert early due to the volume of applicants. Please apply as soon as possible to avoid disappointment.

This advert closes on Thursday 19 Dec 2024.