Band 3 Ward Administrator

Birmingham Community Healthcare NHS FT; Birmingham; On-site; GBP 20,000 - 25,000; Part time

Job summary

A community health service provider in Birmingham seeks a part-time Administrative Support role to assist in the office's smooth operations. The ideal candidate will excel in communication, possess strong organizational skills, and have experience in administrative duties. This role involves interactions with the public, GPs, and various departments, demanding the ability to prioritize tasks effectively.

Qualifications

• RSA II or OCR Equivalent word processing or administrative subject.
• NVQ Level II in Business Administration / Customer Service or equivalent experience.
• Experience in preparation and use of complex IT and data systems.

Responsibilities

• Support the smooth running of the office and systems.
• Provide cover for other teams within the Inpatient services.
• Communicate effectively with public, GPs, and other departments.

Skills

Excellent organisational skills

Communication skills

IT and data systems proficiency

Customer care experience

Team collaboration

Education

GCSE certificate in English and Maths

NVQ Level II in Business Administration

RSA II or OCR Equivalent

Tools

MS Word

MS Excel

MS PowerPoint

Patient Clinical Systems

Job description

***This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested***

**Please note, Sponsorships are NOT provided for this post**

Our vision can be summed up as 'Best Care: Healthy Communities'. BCHC exists to provide the Best Care possible to support the people who use our services, many of whom are among the most vulnerable in our society, to live well in Healthy Communities. So if you want be a part of this, we would love to hear from you.

Within Adults and Specialist Rehabilitation Division we have a part time position of 18.75hrs p/w available at CU27, Good Hope Hospital which we are looking to fill on a 4 month secondment basis.

Main duties of the job

The post holders will be expected to support systems and processes in the team and underpin the smooth running of the office. It is, therefore, essential that you possess excellent organisational and communication skills. There will be an expectation for the postholder to provide cover for other teams within the Adults and Specialist Inpatient services.

The position requires some contact with members of the public, GPs, departments within the Trust, also with external agencies, so good communication and interpersonal skills will be required, along with the ability to work to tight deadlines and prioritise your work.

About us

IMPORTANT

• Please ensure you check your Trac account regularly as this is how we will communicate with you during the shortlisting and selection process
• Please ensure all sections of the application form are completed fully. Please particularly ensure that you provide full details of all referees including business email address, telephone contact details and postal address

Be Part of Our Team...

BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe's leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.

Job responsibilities

For further details on the main responsibilities, please see the attached job description and person specification.

Person Specification

Qualifications / training

• RSA II or OCR Equivalent word processing or administrative subject.
• NVQ Level II in Business Administration / Customer Service or equivalent experience
• GCSE certificate in English and Maths

Experience

• Experience in preparation and use of complex IT and data systems, presenting complex written and verbal information.
• Relevant experience in an administrative role.
• Experience of call handling and customer care
• Experience of working in a health or custodial setting

Skills/knowledge

• Excellent organisational/ prioritisation skills and the ability to meet deadlines, often working with sensitive or contentious information within varying environments.
• Work effectively on own initiative or as part of a team.
• Excellent verbal, written and interpersonal communication skills.
• Experience in dealing with a range of disciplines.
• Competent user of MS Word, Excel, PowerPoint and Patient Clinical Systems.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.