Band 3 Team Administrator/Receptionist - Solihull ICCR

NHS; Metropolitan Borough of Solihull; On-site; GBP 24,000 - 26,000; Full time

Job summary

A dynamic opportunity has emerged for a Team Administrator/Receptionist at the Lyndon Community Mental Health Team within the NHS. This role is pivotal for supporting patient interactions and managing essential administrative tasks in a multidisciplinary setting, delivering effective support to the community and ensuring smooth operational function.

Qualifications

• Experience in an administration/receptionist role.
• Customer-focused experience in healthcare.
• Experience within a community mental health environment.

Responsibilities

• Manage busy telephone lines and appointment systems.
• Liaise with multi-disciplinary team members and other health professionals.
• Handle incoming mail and clinical correspondence.

Skills

Organisational skills

Communication skills

Customer focus

Initiative

Education

NVQ Level II in Business Administration or equivalent

GCSE English or equivalent

RSA II Typing

Tools

Microsoft packages

RiO

Job description

Go back Birmingham and Solihull Mental Health NHS Foundation Trust

Band 3 Team Administrator/Receptionist - Solihull ICCR

The closing date is 06 July 2025

An exciting opportunity has arisen for a Receptionist/Administrator to work within the Lyndon Community Mental Health Team.

Our CMHT's provide assessment, specialist support, treatment and care planning for service users with functional mental health problems such as depression and psychotic mental illness. The service is multidisciplinary and operates within an integrated hub alongside other services.

As Team Administrator/Receptionist you will be the first point of contact for patients/staff and visitors to the building and it is essential that you present in a friendly and approachable manner.

Main duties of the job

The post holder will undertake a wide range of reception and administrative duties. These will include the monitoring, recording and booking of appointments and managing a busy telephone line, the receiving of all incoming mail and ensuring action is taken appropriately, processing clinical letters and other correspondence. Monitoring of team allocation list.

You will work in conjunction with other team members; ensuring administrative support is available to all members of the centre. This will include liaison with multi-disciplinary team members, other health professionals, GP's, social workers, service users, and other appropriate agencies.

It is essential that applicants are able to work on their own initiative, demonstrate effective organisational and administrative skills.

About us

Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.

Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people's lives, join our team where our warm welcome is waiting for you.

Job responsibilities

For further information about the main responsibilities please view the attached job description and person specification.

We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)

We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.

Person Specification

Qualifications

• NVQ Level II in Business Administrationor equivalent or working towards
• GCSE English or equivalent
• RSA II Typing

Knowledge and Experience

• Evidence of experience of working in an administrator/receptionist role
• Evidence of experience in a customer focussed healthcare environment
• Relevant experience within a healthcare setting
• Evidence of experience of working in a community mental health environment
• Excellent written and verbal communication skills
• Ability to work under pressure
• Evidence of ability to work using own initiative
• Evidence of collaborative work within a multi-disciplinary team setting

Skills

• Up-to-date working knowledge of all Microsoft packages
• Experience of dealing with a range of disciplines and agencies
• Working knowledge of RiO

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Birmingham and Solihull Mental Health NHS Foundation Trust

£24,625 to £25,674 a yearper annum, pro rata