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Band 3 Team Administrator - PACT Team

Birmingham and Solihull Mental Health NHS Foundation Trust

Birmingham

On-site

GBP 24,000 - 27,000

Full time

3 days ago
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Job summary

A local healthcare provider is seeking a Band 3 Team Administrator for their Autism Assessment Team in Birmingham. The role involves providing comprehensive admin support, diary management, and ensuring high-quality customer service. Candidates should have at least 2 years of admin experience, be proficient in Microsoft Office, and have a good telephone manner. The salary ranges from £24,937 to £26,598 annually, pro rata.

Qualifications

  • At least 2 years administrative experience.
  • Experience of using Microsoft Office Package.
  • Ability to manage diaries effectively.

Responsibilities

  • Provide comprehensive administration service to Autism Assessment Team.
  • Manage diary and organize clinics and appointments.
  • Input and update patient information in systems.

Skills

Microsoft Office Package
Good telephone manner
Diary Management
Minute taking

Tools

RIO database
Job description

Band 3 Team Administrator - PACT Team

The closing date is 15 October 2025

Job Summary

To provide a fully comprehensive administration service to the Autism Assessment Team. The post will be working in a fast-paced environment, which requires a calm but proactive approach with the ability to multi-task whilst being thorough. Telephone calls and enquiries form a large part of the role as does a high volume of standard administrative tasks. Attention to detail is paramount in this post as is the ability to prioritise workload.

Main Duties
  • Word processing of all forms of correspondence, reports and summaries that are required by the team.
  • Undertake diary management for Autism Assessment clinicians and/or managers, as required.
  • Organise clinics and associated appointments for clinics, using appropriate brought-forward systems to manage work.
  • Organise team/staff meetings, take, transcribe and distribute minutes accordingly as required.
  • Audio transcription of letters/reports.
  • Deal with staff and patient requests that may be part of office function as and when required, and in accordance with Trust procedures.
  • Inputting and updating patient information and activity on computerised information systems, creating patient notes where necessary and according to policy.
  • Ensure good customer service by providing a professional and effective telephone service, taking accurate messages and providing information and signposting as requested and appropriate.
  • Undertake training of new staff as directed by Line Manager and/or other managers. Provide cover as directed by Line Manager for other members of the team in their absence and assist with their workloads as necessary and undertake such other duties as may be reasonably required commensurate with the grade of the post.
About Us

Birmingham and Solihull Mental Health NHS Foundation Trust provides a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community.

Job Responsibilities and Person Specification

For further information about the main responsibilities please view the attached job description and person specification.

  • At least 2 years administrative experience
  • Experience of Microsoft Office Package
  • Good telephone manner
  • Diary Management
  • Experience of using RIO database
  • Minute taking and attending meetings
Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Birmingham and Solihull Mental Health NHS Foundation Trust is an equal opportunities employer and welcomes applications from all sections of the community. We are committed to equal opportunities and welcome applications from all sections of the community.

Salary: £24,937 to £26,598 a year, pro rata

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