Band 3 Team Administrator - Bristol

Avon And Wiltshire Mental Health Partnership Nhs Trust; Bristol; On-site; GBP 20,000 - 25,000; Full time

Job summary

A mental health organization in Bristol is seeking an experienced administrator to join the Inpatient Psychology Team. The role involves managing communications, supporting treatment processes, and ensuring effective team collaboration. Applicants should have strong organizational skills and compassion for individuals experiencing mental health challenges. Previous experience in administration and proficiency in Microsoft Office is essential.

Qualifications

• Previous administrative experience in a busy environment is essential.
• Experience in minute taking and clerical duties.
• Empathy for individuals with mental health issues.

Responsibilities

• Manage inbox and respond to queries promptly.
• Support treatment interventions by organizing materials.
• Distribute and manage communications effectively.

Skills

Microsoft Office proficiency

Strong organizational skills

Compassionate communication

Ability to prioritize tasks

Job description

Overview

To support the effective and timely delivery of our business administration.

Are you an experienced, meticulous and motivated administrator looking for a new challenge? Are you approachable, friendly and compassionate with enthusiasm for developing new skills?

Responsibilities

• Manage a busy inbox, prioritising and responding to queries in a timely manner.
• Support treatment interventions by collating and distributing course materials.
• Work within a multi-disciplinary environment ensuring that communication with appropriate team members is effective.
• Receive and open mail (paper and electronic as necessary) and distribute/despatch accordingly ensuring appropriate action is taken with high priority items.
• Support with processes related to ordering and procurement using NHS systems.
• Minute taking, clerical duties and arranging meetings.

About the team and role

We are a Bristol Inpatient Psychology Team comprising Practitioner Psychologists, Assistant Psychologists and Lived Experience Practitioners. We provide a specialist psychological service to the nine inpatient mental health wards in Bristol (Callington Road Hospital and Southmead). This includes psychological assessment, formulation and intervention to people on the wards, alongside a training programme and staff support service for our multi-disciplinary colleagues working across the wards.

We are looking for a friendly, flexible and supportive administrator, who is IT skilled and proactive, to drive good administrative processes to support effective team working. Previous administrative experience and good working knowledge of all Microsoft Office packages is essential.

You will have empathy and compassion for people who experience mental health issues and a degree of resilience as the team work with individuals who are highly distressed and experiencing severe and enduring mental health difficulties.

About AWP

We are Avon and Wiltshire Mental Health Partnership NHS Trust (AWP): a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care. We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset. Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care. AWP is committed to support and create a positive research and evidence-based environment and culture, which can have a beneficial impact on everyone who works for the organisation and the care we provide to those who use our services.

At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.