Band 3 Team Administrator

NHS; Leicester; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading community health organization in Leicester is seeking a Team Administrator. This role involves being the first line of contact for patients and professionals, managing bookings, and providing comprehensive admin support to the clinical team. Ideal candidates should possess strong communication and organizational skills, have an NVQ in Administration, and be experienced in handling confidential information. Flexible working arrangements are available.

Qualifications

• Must have experience handling confidential information.
• Experience in booking services and managing waiting lists.
• Ability to work using own initiative and as part of a team.

Responsibilities

• Provide an effective booking service for patients on the waiting list.
• Coordinate queries from patients and professionals.
• Support the Personal Assistant with admin tasks.

Skills

Communication skills

Organizational skills

Team player

Flexibility

Education

NVQ 2 in Administration/Business or equivalent

RSA 2 secretarial qualification or equivalent

Tools

Microsoft Office

Electronic systems

Job description

Overview

We have an exciting opportunity for a Team Administrator to join us in the Community Integrated Neurology and Stroke Service and Acquired Brain Injury Service

We are looking for an efficient and well organised Administrator to join our friendly admin team. You must be a great team player and be flexible with working hours, covering team members where necessary.

You will be the first line of contact for patients, carers and professionals, handling queries ensuring that accurate advice is provided and confidentiality is maintained. You must have excellent communication/customer service skills and deal with queries in a helpful, professional and friendly manner. You will support a complex booking service for patients, monitoring patient waiting lists and clinical diaries to ensure appointments are booked and meet waiting times compliance. You will also provide comprehensive admin support to the Personal Assistant, Clinical Leads and members of the multi-disciplinary clinical team. You must have a good level of education, with NVQ 2 in Administration/Business or equivalent experience, hold a secretarial qualification RSA 2 or equivalent and have experience using Microsoft Office and electronic systems. You must be able to demonstrate experience of working with confidential information and have the ability to work using your own initiative as well as working as part of a team.

Main duties of the job

• To provide an effective, efficient, and professional booking service for patients on the CINSS waiting list overseeing a complex booking process.
• Using the Trusts supply chain and IPROC system for all ordering required by the team to include equipment, stationery, adhoc supplies.
• To be the first line of contact for patients and professionals regarding clinical appointments and general enquiries.
• Dealing with tasks from professionals and handling these as required in order to coordinate patient care according to agreed pathways.
• Undertaking supervision and appraisals for members of the administration team.
• Inputting of SSNAP national audit data producing reports where necessary working alongside clinicians.
• Deputising for the Personal Assistant to include minute taking and chairing administration meetings.

About us

We may close the advert early, if we receive a sufficient number of applicants, so please apply as soon as possible. Leicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serve over 1 million people living in Leicester, Leicestershire and Rutland. We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups. Details of our benefits, leadership behaviours and other important information can be found in the Information for Applicants, please view the supporting documents. We will consider requests to work alternative hours or varied working patterns in line with our flexible working policy. For all substantive roles, new staff (excluding medical staff) are appointed subject to a 6-month probationary period (see Probation Policy). All jobs will require permission to work in the UK. For all jobs the cost of any DBS disclosure required will be met by the individual. This will be deducted from salary once started. Applicants at risk within the local NHS who meet essential criteria will have preference for interview.

Job responsibilities

If you like what you’ve read and would like more information on the duties and responsibilities of this role, please click onto ‘apply for this job’ and you will be re-directed to our vacancies page where you can review the Job Description and Person Specification.

Person Specification

Qualifications

• Review the job description and person specification on the vacancies page. State in your application how you meet the criteria in the job description and person specification.

Experience

• Review the job description and person specification on the vacancies page. State in your application how you meet the criteria in the job description and person specification.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Leicestershire Partnership NHS Trust

Address

Braunstone Health and Social Care Centre

Braunstone Health and Social Care Centre