Band 3 Senior Pharmacy Assistant Technical Officer

University Hospitals Birmingham NHS Foundation Trust; Birmingham; On-site; GBP 21,000 - 26,000; Full time

Job summary

A leading healthcare provider in Birmingham is seeking a Band 3 Senior Pharmacy Assistant Technical Officer to manage clinical trial medicines and support the Trials Pharmacy team. Candidates must have NVQ level 2 certification and demonstrate strong communication and organizational skills. This role involves interacting with patients and healthcare professionals while maintaining high standards of service. The position requires flexibility and the ability to work independently.

Qualifications

• Post NVQ level 2 qualification developmental experience in dispensing.
• Understanding of pharmacy related computer systems.
• Knowledge of stock control systems.

Responsibilities

• Perform general pharmacy duties under supervision.
• Maintain financial records and raise invoices.
• Provide excellent customer service.

Skills

Communication

Customer service

Attention to detail

Time management

Education

GCSE grade C/4 in Mathematics and English

NVQ level 2 Certificate in Pharmacy Service Skills

Accredited Dispensing Assistants Course

Job description

Band 3 Senior Pharmacy Assistant Technical Officer

The closing date is 20 October 2025

The UHB Clinical Trials Pharmacy is a forward-thinking, dynamic and innovative team with a strong desire to improve outcomes for our patients by providing opportunities for them to be a part of research.

We are delighted to offer an exciting opportunity to apply for a Senior Assistant Technical Officer to work with the Trials Pharmacy Team.

The successful applicant will manage the clinical trial medicines dispensed to patients recruited to clinical trials within the Trust. You will have the opportunity to work with a dynamic, multidisciplinary team supporting the provision of the reception and dispensing services for both in-patient and out-patients within the Trials Pharmacy.

The role requires someone eager to learn, able to organize and prioritize their own work to meet deadlines, and able to work using their own initiative.

Main duties of the job

The main responsibilities of the post holder will be:

• to perform a variety of general pharmacy duties under the supervision of a pharmacist or technician in all aspects of clinical trials medicine management including ordering, receipting deliveries, dispensing and temperature monitoring of clinical trial medicines.
• to be involved in maintaining financial records, raising invoices, completing drug accountability activities and will network with research teams across the trust and with external representatives.
• be able to deal with enquires in an efficient, polite and courteous manner. Providing a caring and helpful service to other members of staff, patients and the general public.
• You will lead in providing excellent customer service, acting as a role model to other members of the dispensary team.

If you are interested in an informal discussion about this role within our team, then we would be pleased to chat with you. You are more than welcome to call on the numbers below or even better, we can make an appointment to show you around and answer your questions.

Lubna Khan or Faiz Alam: 0121 424 1516

About us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Job responsibilities

Please Note: For a detailed job description for this vacancy, please see attached Job Description

Person Specification

Qualifications

• GCSE grade C/4 or above in Mathematics and English (or equivalent)
• NVQ level 2 Certificate in Pharmacy Service Skills (QCF), BTEC Level 2 Certificate in Pharmaceutical Science
• or
• Accredited Dispensing Assistants Course (NPA)

Experience

• Post NVQ level 2 qualification developmental experience of a range of dispensing with formal training and annual revalidated accreditation as a dispenser
• Understanding of pharmacy related computer systems
• Understanding of Health and Safety at Work, manual handling and COSHH
• Understanding of dispensing, stock control and supply systems and processes
• Knowledge of stock control systems
• Knowledge of code of practice/customer care
• Understands the need for delivering a cost effective service and the required work practices to reduce waste

Additional Criteria

• Able to reflect on own practice and learn from experience
• Able to identify customer needs and deliver services to the required level
• Able to communicate at an appropriate level complex information verbally, written and electronically as required
• Demonstrates ability to work to set procedures
• Takes responsibility for own work and actions and contributes to the team success
• Demonstrates I.T and keyboard skills
• Demonstrates ability to recognise professional and personal limitations referring to appropriate person when necessary
• Demonstrates ability to undertake a variety of tasks
• Demonstrates ability to work independently
• Demonstrates ability to maintain accuracy under pressure
• Demonstrates ability to deal with frequent interruptions e.g. bleeps/pagers
• Able to maintain confidentiality of information
• Able to adapt to change
• Demonstrates ability to prioritise and organise daily tasks using own initiative
• Good time management
• Able to demonstrate discretion and diplomacy
• Strong attention to detail
• Reliable
• Ability to travel to all UHB sites
• Flexible to work in accordance with service needs
• Committed to abide by the Trust vision and values
• Able to lift moderate weights (up to 15kg)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

University Hospitals Birmingham NHS Foundation Trust