Band 3 Receptionist/Administrator - Yewcroft CMHT

Bsmhft; Birmingham; On-site; GBP 26,000 - 27,000; Part time

Job summary

Birmingham and Solihull Mental Health NHS Foundation Trust is seeking a part-time Band 3 Receptionist/Administrator for Yewcroft CMHT in Birmingham. The role involves front-desk duties, appointment management and administrative support within a multidisciplinary team.

The post requires initiative, organised administration, and excellent communication. Hours are 30 per week (Mon, Tue, Thu, Fri, 9am-5pm) with pro rata salary between £25,760 and £27,476 per year.

Qualifications

• NVQ Level II in Receptionist/Administration is required.
• GCSE English or equivalent required.
• RSA II Typing required.

Responsibilities

• Handle a wide range of receptionist and administrative duties.
• Monitor, record, and book appointments; manage a busy telephone line.
• Process clinical letters and other correspondence; liaise with the multi-disciplinary team.

Skills

Microsoft packages

RiO

Excellent written & communication

Education

NVQ Level II in Receptionist/Administration

GCSE English or equivalent

RSA II Typing

Job description

Band 3 Receptionist/Administrator - Yewcroft CMHT

Band 3

Main area Band 3 Receptionist/Administrator Grade Band 3 Contract Permanent Hours Part time - 30 hours per week (Monday, Tuesday, Thursday, Friday - 9am to 5pm) Job ref 436-8324694

Site Yewcroft CMHT Town Birmingham Salary £25,760 - £27,476 per annum, pro rata Salary period Yearly Closing 04/10/2026 23:59

Please note that this post may close earlier than the indicated closing date if a sufficient number of applications are received.

Job overview

An exciting opportunity has arisen for a part-time Receptionist/Administrator to work within the Yewcroft Community Mental Health Team.

Our CMHT's provide assessment, specialist support, treatment and care planning for service users with functional mental health problems such as depression and psychotic mental illness. The service is multidisciplinary and operates within an integrated hub alongside other services.

As receptionist/administrator you will be the first point of contact for patients/staff and visitors to the building and it is essential that you present in a friendly and approachable manner.

Main duties of the job

The post holder will undertake a wide range of reception and administrative duties. These will include the monitoring, recording and booking of appointments and managing a busy telephone line, the receiving of all incoming mail and ensuring action is taken appropriately, processing clinical letters and other correspondence.

You will work in conjunction with other team members; ensuring administrative support is available to all members of the Hub. This will include liaison with multi-disciplinary team members, other health professionals, GP's, social workers, service users, and other appropriate agencies.

It is essential that applicants are able to work on their own initiative, demonstrate effective organisational and administrative skills.

Working for our organisation

Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.

Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people’s lives, join our team where our warm welcome is waiting for you.

Detailed job description and main responsibilities

For further information about the main responsibilities please view the attached job description and person specification.

We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)

Applications from job seekers who require sponsorship to work in the United Kingdom (UK) are welcome and will be considered alongside all other applications. However, please ensure that you check if this role meets the eligibility criteria for sponsorship. Non UK /Republic of Ireland candidates wishing to apply can self-assess the likelihood of obtaining a Certificate of Sponsorship here Browse: Work in the UK - GOV.UK (www.gov.uk) . The minimum salary threshold for a Health and Social Care is £25,000 and for the Skilled Worker route is £38,700. If the starting salary for this role is below this, we will not be able to provide sponsorship.

Relocation expenses may be reimbursed subject to eligibility. The policy provides for reimbursement up to £8,000.

Please note - if you are applying for a role within Police custody, due to Police Vetting requirements you must have been a UK resident for the last years.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Person specification

Qualifications

• NVQ Level II in Receptionist/Administration Qualification
• GCSE English or equivalent
• RSA II Typing

Experience

• Experience in dealing with a range of disciplines in healthcare and sensitive situations
• Experience in a receptionist/administrator role
• Knowledge of Trust Policies

Skills

• Up-to-date working knowledge of all Microsoft packages
• Working knowledge of RiO
• Excellent written and communication skills

Our Trust is committed to treating individuals fairly and ensuring they have the same opportunities to fulfil their potential, even if this means doing things differently for different people sometimes. We are working hard to ensure our workforce reflects the diversity within Birmingham and Solihull and that our services meet the needs of all diverse service users and carers.

The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. As part of our safe recruitment practice pre-employment checks will be undertaken before any appointment is confirmed. As part of the selection process you may be required to undergo a Disclosure and Barring Service (DBS) check, however all cases of criminal record history are dealt with on a case by case basis.

Please note, if applicable for your role you will be required to cover the cost of your DBS certificate. This will be deducted from your salary over 3 months. You will also be required to sign up to the DBS Update Service before commencement with the Trust. The Trust will reimburse this. You will be contractually obliged to maintain your subscription.

All successful applicants will be required to complete the Trust's induction programme. The Fundamental (Statutory and Mandatory) training will be in an e-learning format. You will be required to complete training modules online (approx. 9-14 hours depending on post) by the end of your second week with us.

If you are successful at the shortlisting stage of the recruitment process we may contact you via email to advise you of the interview details. Please ensure you access your email account from which you applied regularly once the position has closed. Our selection process may involve more than one interview or assessment.