Band 3 Receptionist/Administrator - Yewcroft CMHT

Birmingham and Solihull Mental Health NHS Foundation Trust; Birmingham; On-site; GBP 20,000 - 25,000; Part time

Job summary

A healthcare organization in Birmingham is seeking a part-time Receptionist/Administrator to serve as the first point of contact for patients and visitors. The role involves managing appointments, handling correspondence, and providing administrative support to the multidisciplinary team. Ideal candidates will possess strong organisational skills and the ability to work under pressure to enhance patient care in a friendly environment.

Qualifications

• Ability to work under pressure in a busy environment.
• Effective verbal and written communication skills.
• Experience in handling confidential information.

Responsibilities

• Monitor, record, and book appointments.
• Manage a busy telephone line.
• Process incoming mail and correspondence.

Skills

Organisational skills

Telephone management

Confidentiality

Initiative

Job description

An exciting opportunity has arisen for a part-time experienced Receptionist/Administrator to work within the Yewcroft Mental Health Team.

Our CMHT's provide assessment, specialist support, treatment and care planning for service users with functional mental health problems such as depression and psychotic mental illness. The service is multidisciplinary and operates within an integrated hub alongside other services.

As receptionist/administrator, you will be the first point of contact for patients/staff and visitors to the building and it is essential that you present in a friendly and approachable manner.

The post holder will undertake a wide range of reception and administrative duties. These will include:

• monitoring, recording, and booking of appointments
• managing a busy telephone line
• receiving all incoming mail and ensuring action is taken appropriately
• processing clinical letters and other correspondence

You will work in conjunction with other team members; ensuring administrative support is available to all members of the Hub. This will include liaison with multi-disciplinary team members, other health professionals, GP’s, social workers, service users, and other appropriate agencies.

It is essential that applicants are able to work on their own initiative, demonstrate effective organisational and administrative skills, have the ability to prioritise their workload and work under pressure in a busy environment and can process enquiries in a confidential and timely manner.

Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year.

We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing, and psychology training and are proud of our international reputation for both research and innovation.

Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community.

If you are looking for a place to belong, where you can make a real difference to people’s lives, join our team where our warm welcome is waiting for you.

For further details or informal visits, contact: Name: Tamara Barreto, Job title: Yewcroft Team Admin Lead, Email address: [e-mail], Telephone number: 07810496652