Band 3 Patient Services Administrator | Birmingham Community Healthcare NHS Foundation Trust

Birmingham Community Healthcare NHS foundation Trust; Park Central; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare organization in Birmingham seeks a Patient Services Administrator to support patients through administrative duties, including booking appointments and answering queries. The role involves working flexibly within the dental team to provide high-quality care. Ideal candidates will develop a comprehensive knowledge of various dental services. This is an excellent opportunity for those looking to contribute to efficient patient experiences in a dedicated healthcare environment.

Qualifications

• Provide administrative support to patients, including booking appointments and answering queries.
• Coordinate outpatient clinics and support clinical colleagues.
• Manage own workload and maintain knowledge of services.

Responsibilities

• Provide a comprehensive, efficient administrative service.
• Work flexibly within the dental team to enhance patient care.
• Carry out clerical duties for efficient dental service operations.

Job description

Overview

Birmingham Community Healthcare Foundation Trust Community Dental Services has an exciting vacancy for a Patient Services Administrator, based in the Oral Surgery/Oral Medicine/Primary Care Department at the Birmingham Dental Hospital. The role may require working across sites when necessary.

Responsibilities

• Provide administrative support to patients, including booking appointments, issuing letters, answering patient queries, coordinating outpatient clinics and supporting clinical colleagues.
• Work within one of four Specialty Management Groups to provide a comprehensive, efficient and effective administrative service to meet the Trust's patient waiting time targets and enhance patient experience.
• Work flexibly within the dental team to provide high quality dental care for a wide spectrum of patients.
• Carry out clerical and administrative duties to ensure the efficient operation of the dental service. Manage own workload and develop and maintain up-to-date knowledge of all services within Specialty Management Groups to handle service-related queries.
• Be multi-skilled and multi-tasked; rotate with other team members to provide cover across other Specialty Management Groups as required.

Other information

Be Part of Our Team. BCHC has more than 5000 staff across Birmingham and the West Midlands, delivering a wide range of clinical services in homes, health centres, clinics and inpatient facilities. We are committed to integrated, personalised care rooted in local communities, with a focus on outstanding, integrated care as a key NHS provider in the West Midlands. For further details on the main responsibilities, please see the attached job description and person specification.

Application instructions

Important: Please check your Trac account regularly as this is how we will communicate during the shortlisting and selection process. Please ensure all sections of the application form are completed fully and provide full details of referees, including BUSINESS EMAIL ADDRESS, telephone contact details and postal address for the most current THREE years.

Expiry

This advert closes on Monday 29 Sep 2025.