Band 3 Medical Secretary

Transformation Unit; Birmingham; Híbrido; GBP 26.000 - 27.000; Jornada completa

Descripción de la vacante

Birmingham Community Healthcare NHS Foundation Trust (BCHC) is seeking a Band 3 Medical Secretary to join the Medical Secretarial Team at the Birmingham Dental Hospital & School of Dentistry. The role requires solid office experience and audio typing skills, with strong verbal and written communication to support Dental Consultants, Core Trainees and Students.

You will process clinical letters, carry out quality checks, and liaise with patients and other NHS Trusts by phone, letter or email.

Formación

• Minimum of 3 GCSEs including English Language or equivalent.
• Word Processing/Typing RSA 3 or equivalent experience.
• Office experience with audio typing.

Responsabilidades

• Processing clinical letters to a high standard with audio transcription.
• Liaising with patients, carers and other NHS Trusts by phone, letter or email.

Conocimientos

Audio typing

Verbal communication

Written communication

Organisation & prioritisation

Educación

GCSEs incl English

RSA 3 Word Processing/Typing

Herramientas

Word

Excel

Outlook

Descripción del empleo

Employer Birmingham Community Healthcare NHS Foundation Trust Employer type NHS Site Birmingham Dental Hospital & School of Dentistry Town Birmingham Salary £25,760 - £27,476 per annum (pro rata) Salary period Yearly Closing 02/11/2026 23:59 Interview date 10/11/2026

Band 3 Medical Secretary

Band 3

Job overview

An exciting opportunity has arisen for the ideal candidate to join the Medical Secretarial Team at the NHS Birmingham Dental Hospital & School of Dentistry.

The successful candidate will have relevant office experience and audio typing skills, strong verbal and written communication skills and will provide excellent support to our teams of Dental Consultants, Dental Core Trainees and Dental Students.

Main duties of the job

Processing clinical letters to a high standard, using electronic audio transcribing systems. Ensuring accuracy and quality checks are carried out.

Liaising with patients/carers/parents and other NHS Trusts both verbally on the telephone and via letter or email.

Working for our organisation

Be Part of Our Team...

BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe's leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.

If you want to 'Be Part of Our Team' and work with a Foundation Trust which is continuously striving for best care and healthy communities, we want to hear from you.

Detailed job description and main responsibilities

Please see job description and person specification attached to this vacancy for a complete breakdown of responsibilities and criteria required for this post.

Person specification

Qualifications

• Minimum of 3 GCSEs or equivalent, to include English Language or equivalent
• Word Processing/Typing RSA 3 or equivalent experience

Experience

• Relevant office experience, with audio typing
• Evidence of using audio transcription
• Working knowledge of IT software packages including Word, Excel and Outlook
• Ability to prioritise and organise own workloadWorking knowledge of Data Protection and GDPR
• Relevant experience as a medical secretary in the NHS or private sector

In accordance with UK Home Office requirements, Band 2 clinical and non-clinical roles and Band 3 Non-Clinical roles are not eligible for sponsorship.

Please note that the majority of non-clinical roles (Agenda for Change Band 3 - 6) with the exception of those which appear on this list - link , will not meet the minimum requirements set by UK Visas and Immigration to sponsor candidates to work in the UK.

All non-clinical roles (Agenda for Change Bands 7 - 9) that meet the prescribed skill level (RQF 6) and salary threshold will be eligible for sponsorship.

The Trust will accept applications from candidates who can evidence their right to work in the UK or via alternative visa routes.

Disability Confident Employer and Guaranteed Interview Scheme

BCHC offers a guaranteed interview to any candidate who is Disabled, Neurodiverse, has a hidden or long term health condition as recognised under the Equality Act 2010, providing they meet the essential criteria of the job role, as set out in the person specification. We encourage applicants to submit their applications and to request any reasonable adjustments where required.

Equality, Diversity and Inclusion

As part of our ongoing commitment to being a Great Place to Work, we actively foster and support a workplace culture that is inclusive and equitable for all staff, patients and service users.

We are dedicated to creating an inclusive environment where everyone feels welcomed and valued. We encourage applications from individuals of all backgrounds, including those with diverse abilities, experiences, and perspectives.

We are also dedicated to supporting the career progression of colleagues from underrepresented backgrounds into this role and more senior roles within the Division and the wider organisation.

Promoting Workforce Equality

In response to data held by BCHC which demonstrates that individuals from particular protected characteristics are under-represented, BCHC are striving to redress these imbalances. In order to do this, the Trust is committed to the employment and career development of individuals with these protected characteristics. As part of this commitment and given this under-representation, the Trust guarantees an interview to any applicants from under-represented groups for positions at Band 8a and above whose application meets the essential criteria for the post as detailed on the Person Specification.

The Trust is currently under-represented in terms of people who identify as Black, Minority Ethnic (BME) and welcomes applicants from these communities. Selection will be on the basis of merit. In order to ensure the diversity of our workforce and understand the differing needs of our communities, the Trust is committed to the principles of Positive Action.

DBS Costs

Please be aware that all new employees starting work with the Trust will be charged for the cost of their DBS check if it is required for the role. The cost will be deducted from your salary in 3 payments over a 3-month period once you start employment. By applying for this role, you are agreeing to these deductions being made. The charges for the DBS include the administration fee. The total costs are £26.40 for a standard check and £54.40 for an enhanced check. The level of check will be determined by the post you are applying for. For bank Workers the full cost of the DBS check (as detailed above) will be deducted from your pay following completion of your online mandatory training. No payment will be made for your online training until it is all complete and verified by the Temporary Staffing Team. Please note: You will not be able to work any bank shifts until you have completed your mandatory training, and your DBS is in place.

Flexible Working

Birmingham Community Healthcare NHS Foundation Trust (BCHC) supports a variety of flexible working practices and, where possible (given our range of services and community settings) dependent upon the requirements associated with the role, will actively consider requests made and support these where practically possible. This may include hybrid patterns of working to enable colleagues to request the flexibility of a mixture of home/base working.

In accordance with the NHS People Promise, the Trust is committed to facilitating a healthy work/life balance that is essential to health and wellbeing and to making BCHC a ‘Great Place to Work’. We will be happy to discuss and consider all requests relating to working patterns and hours at your interview so please do ask!

Birmingham Community Healthcare NHS Foundation Trust acknowledges Artificial Intelligence (AI) or Generative AI (GenAI) tools such as ChatGPT, Claude, Copilot, Gemini etc; are powerful tools that can help you in various stages of your job application and how they can be used in certain circumstances during your application process with BCHC. You can read more about acceptable use on our internet pages here

Benefits of working for us:

• Full NHS terms and conditions including extensive holidays, Agenda for Change pay with enhancements
• Attractive relocation payment if you relocate to the local area.
• Discounts for local and national retailers
• Dedicated well-being services for all employees
• Flexible working where possible

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.