Band 3 Patient Pathway Co-ordinator

Integrated Care System; Kingston upon Thames; On-site; GBP 29,000 - 32,000; Full time

Job summary

A healthcare organization is seeking a motivated Band 3 Patient Pathway Co-ordinator to manage patient care pathways from referral to discharge. Ideal candidates will have NHS experience, strong communication, and organisational skills. This role offers a supportive environment for professional growth and development, alongside benefits for staff wellbeing.

Benefits

On-site staff nursery

Wellbeing practitioners

24/7 employee assistance programme

Career advancement opportunities

Qualifications

• Must possess excellent interpersonal and communication skills.
• Must be a team player with strong organisational skills.
• Ability to handle multiple operational matters is crucial.

Responsibilities

• Coordinate all administrative issues relating to patients' pathways of care.
• Support the Patient Pathway Coordinator in managing patient pathways.
• Ensure high levels of patient and clinician satisfaction.

Skills

Interpersonal skills

Communication skills

Organisational skills

Ability to work under pressure

Accuracy

Prioritisation skills

Education

Maths and English GCSE

Job description

Go back Kingston and Richmond NHS Foundation Trust

Band 3 Patient Pathway Co-ordinator

The closing date is 27 August 2025

This position is ideal for a motivated, career-minded individual who is focused on delivering an excellent service for patients and staff.

An exciting opportunity has arisen for a Band 3 Assistant Patient Pathway Coordinator to join a busy Orthopaedic Admin department. If you enjoy working in a varied role within a busy office environment, possess excellent interpersonal and communication skills, and enjoy working as part of a strong team committed to providing the highest quality care, we look forward to receiving your application.

Applicants must be team players, have excellent organisational skills, and be able to work well under pressure and meet tight deadlines. Accuracy and prioritisation skills are also essential.

The successful candidate will work closely with the Patient Pathway Coordinators and admin managers, supporting administrative services. The ability to handle multiple issues and operational matters is crucial.

Main duties of the job

The post holder will be the point of contact for all administrative issues relating to patients' pathways of care. They will work as part of a multidisciplinary team and support the Patient Pathway Coordinator (PPC) in managing the patient pathway from referral to discharge, ensuring smooth processes throughout.

The role requires ensuring high levels of patient and clinician satisfaction by being accessible, customer-focused, and knowledgeable. The post holder will use Standard Operating Procedures (SOPs) to ensure functions are carried out correctly within specified timescales, providing a consistent approach across the Trust.

About us

Development and staff wellbeing

Your growth and personal happiness matter to us. We are committed to fostering your professional and personal development within a supportive environment. We offer tools and opportunities for career advancement and actively support involvement in research, quality improvement, and innovation regardless of role or level.

To support wellbeing, we provide resources such as an on-site staff nursery at Kingston Hospital, wellbeing practitioners, regular classes, a dedicated physiotherapist, occupational health services, a 24/7 employee assistance programme, and other activities.

We also recognize and appreciate our staff's efforts through weekly shoutouts, patient feedback, and monthly and annual awards.

Wherever you work within our organization, we look forward to welcoming you.

Job responsibilities

***Please see the attached supporting document(s) for detailed information about the role, including the job description and person specification.***

Person Specification

Experience

• NHS Experience

Education

• Maths and English GCSE

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A Disclosure check will be required to assess any previous criminal convictions.

Employer name

Kingston and Richmond NHS Foundation Trust

£29,651 to £31,312 per annum including HCAS (Outer)