Band 3 Patient Pathway Co-ordinator

Kingston and Richmond NHS Foundation Trust; Kingston upon Thames; On-site; GBP 29,000 - 32,000; Full time

Job summary

A healthcare organization in Kingston upon Thames is looking for a Band 3 Patient Pathway Co-ordinator. This role involves administrative support to ensure smooth patient pathways in the Dermatology & Plastic Surgery department. Candidates should have experience in NHS environments, excellent interpersonal skills, and the ability to multitask effectively. The position offers a salary range of £29,651 to £31,312 per annum.

Benefits

On-site staff nursery

Wellbeing practitioners

Employee assistance programme

Qualifications

• NHS Experience required.
• Experience in Dermatology and Plastics preferred.

Responsibilities

• Act as a point of contact for administrative issues relating to patients' pathway.
• Provide support to the Patient Pathway Coordinator.
• Ensure patient and clinician satisfaction.

Skills

Excellent interpersonal skills

Organisational skills

Ability to multitask and prioritise

Education

Maths and English GCSE

Job description

Overview

Kingston and Richmond NHS Foundation Trust – Band 3 Patient Pathway Co-ordinator. The closing date is 26 October 2025

This position is ideal for a motivated, career minded individual who is focused on delivering an excellent service for patients and staff.

An exciting opportunity has arisen for a Band 3 Assistant Patient Pathway Coordinator to join a busy Dermatology & Plastic Surgery department.

If you like working in a varied role in a busy office environment, have excellent inter-personal and communication skills and enjoy working as part of a strong team that is committed to providing the highest quality care we look forward to receiving your application.

Applicants must be a team player, have excellent organisational skills and be able to work well under pressure and to tight deadlines. Accuracy and prioritisation skills are also required.

The successful candidate will work closely with the Patient Pathway coordinators as well as the Administration manager and MDT Co-ordinator, supporting the administration services. The ability to deal with multiple issues and operational matters is essential.

Main duties of the job

The post holder will be the point of contact for all administrative issues relating to patients' pathway of care. The post holder will work as part of a multi-disciplinary team and will provide support to the Patient Pathway Co-ordinator (PPC) in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.

The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focussed and knowledgeable point of contact. To provide a consistent approach across the Trust, using Standard Operating Procedures (SOPs) to ensure that functions of the role are carried out correctly within given timescales.

About us

Development and staff wellbeing

Your growth and personal happiness mattersto us. After all, we can't expect the best from you if we don't invest in your development and nurture your wellbeing. From the moment you join us, we're committed to fostering your professional and personal development within a supportive, empowering environment. Whether you're just starting your career or looking to advance further, we provide you with the tools and opportunities you need to succeed. We actively support colleagues to take part in research, quality improvement and innovation, whatever their role or level in the organisation.

To support your wellbeing, we offer an extensive range of resources, including an on-site staff nursery at Kingston Hospital, wellbeing practitioners, regular wellbeing classes, dedicated staff physiotherapist, comprehensive occupational health services, 24/7 employee assistance programme, and a range of other support and activities.

We also take every opportunity to thank and recognise the work our teams do, through weekly 'shoutouts' and patient feedback, monthly and annual awards.

Wherever you work across our organisation, we look forward to welcoming you.

Job responsibilities

***Please see the attached supporting document/s which contains more information about the role in the job description and person specification***

Person Specification

Skills

• Ability to multitask and prioritise

Experience

• NHS Experience
• Dermatology & Plastics experience

Education

• Maths and English GCSE

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Kingston and Richmond NHS Foundation Trust

£29,651 to £31,312 a year per annum incl HCAS (Outer) pro rata