Band 3 OAC Co-ordinator- Communications team | Royal Free London NHS Foundation Trust

Royal Free London NHS Foundation Trust; Enfield; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prominent healthcare organization in Enfield is seeking someone to work in a contact centre within the outpatient appointment department. The role involves supporting patients with inquiries and ensuring a high standard of patient service. Ideal candidates will have strong communication skills and a focus on teamwork. This position offers unique career opportunities within a large and innovative trust.

Responsibilities

• Work within a contact centre area of the outpatients appointment department.
• Support patients callers with appointment enquiries.
• Escalate to different stakeholders within the trust.
• Deliver good patient experience.
• Behave courteously towards patients and other staff.
• Keep the allocated work area clean and tidy.
• Liaise with other departments for smooth service running.
• Participate as a team member within the outpatient appointment centre.
• Suggest service improvements to line manager.
• Attend work as per agreed hours.

Job description

Responsibilities and duties

• Work within a contact centre area of the outpatients appointment department
• Support patients callers with appointment enquiries
• Escalate to different stakeholders within the trust
• Deliver good patient experience
• Behave in a courteous manner towards patients and other staff at all times in a patient‑focussed role
• Keep the allocated work area clean and tidy during and at the end of the working day and lock away or shred all information containing patient information in line with department guidelines
• liaise with other departments in the Trust to ensure smooth running of the outpatient service
• Participate as a team member within the outpatient appointment centre to ensure delivery of departmental objectives to a high standard
• Continue to strive to improve the service and make suggestions to line manager as necessary
• Attend work as per hours agreed with the Outpatient Appointment Centre Manager

About the Trust

The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6 million patients, treat more than 200 000 in A&E, deliver over 8 000 babies and carry out more than 17 million tests.

Benefits and career opportunities

Our size, scale and influence offer you unrivalled career opportunities and a forward‑thinking approach to working that works around your lifestyle. From flexible hours and generous benefits to next‑level training, we make it easier to take your career to the top.

How to apply

For more information please follow the link: https://www.royalfreelondonjobs.co.uk/

Advert closure

This advert closes on Monday 13 Oct 2025.