Band 3 Medical Secretary - Neurosurgery

Integrated Care System; Birmingham; On-site; GBP 21,000 - 24,000; Full time

Job summary

A prominent healthcare provider is seeking a Band 3 Medical Secretary for Neurosurgery to provide essential secretarial and administrative support. The role involves audio typing, managing appointments, and ensuring effective communication within the team. Strong organizational and interpersonal skills, along with experience in a healthcare setting, are crucial for success in this position. Applicants should possess relevant qualifications and a commitment to patient care.

Qualifications

• Experience of dealing with the public and customer service experience.
• Experience of working in a busy environment, preferably in healthcare.

Responsibilities

• Provide secretarial support, including audio typing and booking outpatient appointments.
• Manage the Consultant's diaries and maintain patient data on IT systems.

Skills

Customer service

Organizational skills

Communication skills

Team player

Flexibility

Education

Good General Education (e.g. GCSE English and Maths A-C)

Business Administration NVQ level 3

AMSPAR Certificate or equivalent knowledge of medical terminology

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Go back University Hospitals Birmingham NHS Foundation Trust

Band 3 Medical Secretary - Neurosurgery

The closing date is 13 August 2025

To provide secretarial support to Consultants and their teams with particular responsibility for audio typing clinic letters, general copy typing correspondence, minutes and reports and booking of outpatient appointments. To provide administrative support to the department/Clinical Team.

The post holder will provide an empathic and sensitive point of contact for patients/relatives and carers, undertaking work under the direction of the Medical Secretary Supervisor.

Main duties of the job

*Arranging patients' appointments as required under direction of the Medical Secretary Supervisor

*To exercise initiative and judgement based on acquired knowledge and experience when dealing with enquiries of a clinical and non-clinical

nature

*Ensure that clinic letters and discharge summaries are sent out in accordance with the locally agreed time limits

*Receiving and dealing with telephone enquiries as appropriate

*To maintain the Consultant's diaries as required

*Input and look up patient data on Trust IT systems in accordance with Trust policy

*To ensure Consultant's post is opened daily and dealt with accordingly

*Arrange meetings and appointments as necessary

*To assist colleagues as directed by the Medical Secretary Supervisor in times of pressure of work

*Obtaining & receiving hospital notes from Medical records Department as required using the case note tracking system

*Co-operate in the introduction of new technology and new working practices to ensure the smooth running of the department

*Photocopying, scanning letters and documents as required

About us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Person Specification

Qualifications

• *Good General Education (e.g. GCSE English and Maths A-C) GCSE Level 9-4
• *Business Administration NVQ level 3 or equivalent experience in a clerical environment
• *AMSPAR Certificate/equivalent qualification or equivalent knowledge of medical terminology

Experience

• *Experience of dealing with the Public/Customer service experience
• *Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
• *Experience of using IT systems
• *Experience of working in a busy environment
• *Experience of working in Healthcare

Additional Criteria

• *Work effectively and flexibly as part of a team to meet the needs of the services
• *Confident in dealing with people at all levels
• *Must be able to demonstrate an understanding of equality and diversity
• *Mature open and flexible approach to work
• *Demonstrates care and compassion
• *Good inter-personal and communication skills.
• *Good organisational skills
• *Team Player
• *Demonstrates reliability, motivation and commitment
• *Ability to travel to multiple sites
• *Ability to work under pressure and deal with stressful situations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

University Hospitals Birmingham NHS Foundation Trust