Band 3 Medical Secretary - Acute Medicine

University Hospitals Birmingham NHS Foundation Trust; Birmingham; On-site; GBP 24,000 - 30,000; Full time

Job summary

A prominent healthcare provider in Birmingham is seeking a Band 3 Medical Secretary to offer essential secretarial and administrative support. Your role includes managing patient correspondence, scheduling appointments, and ensuring smooth operations for clinical teams. Candidates should possess strong communication skills, attention to detail, and proficiency in IT systems, contributing to vital patient care behind the scenes.

Qualifications

• Strong communication skills and detail-oriented.
• Ability to manage time effectively in a busy environment.
• Proficient in various IT systems used in healthcare settings.

Responsibilities

• Provide secretarial support to Consultants and their teams.
• Manage patient correspondence and appointments.
• Act as a point of contact for patients, relatives, and carers.

Skills

Strong communication

Attention to detail

Time management

Proficiency in IT systems

Tools

MS Office

PICS

Ocean

Job description

Overview

To provide secretarial support to Consultants and their teams with particular responsibility for audio typing clinic letters, discharge summaries, general copy typing correspondence, minutes and reports. To provide administrative support to the department/Clinical Team. The post holder will provide an empathic and sensitive point of contact for patients/relatives and carers, undertaking work under the direction of the Medical Secretary Supervisor. As a Band 3 Medical Secretary, you'll provide vital administrative support to clinical teams, ensuring smooth day-to-day operations. Core responsibilities include managing patient correspondence, scheduling appointments, updating records, and handling telephone queries with professionalism and empathy. You\'ll liaise with multidisciplinary teams and maintain confidentiality at all times.

Responsibilities

• Provide secretarial support to Consultants and their teams, with responsibility for audio typing clinic letters, discharge summaries, general copy typing correspondence, minutes and reports.
• Provide administrative support to the department/Clinical Team.
• Act as an empathic and sensitive point of contact for patients, relatives and carers, working under the direction of the Medical Secretary Supervisor.
• Support clinical teams with day-to-day administrative tasks to ensure smooth operations.
• Manage patient correspondence, scheduling of appointments, updating records, and handling telephone queries with professionalism and empathy.
• Liaise with multidisciplinary teams and maintain confidentiality at all times.

Daily expectations

• Prioritise tasks in a fast-paced environment, use electronic systems efficiently, and deliver high-quality service to patients and staff.
• Work independently while contributing to team goals.

Essential skills

• Strong communication, attention to detail, time management, and proficiency in IT systems (e.g., MS Office, PICS, Ocean and other systems).
• Organised, compassionate, and committed to supporting patient care through excellent administrative service.

If you thrive in a busy healthcare setting and take pride in making a difference behind the scenes, we\'d love to hear from you.

Diversity and inclusion

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.