Band 3 Healthcare Support Workers

Medway Mental Health Nhs Trust; Dartford; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

London Weighting allowance

Job summary

Medway Mental Health NHS Trust seeks a dedicated healthcare assistant to support male patients on Amberwood Ward in Dartford. You will provide compassionate care, build therapeutic relationships and help maintain a safe, recovery-focused ward environment.

You will work across a 24/7 rota, promoting independence, communicating with patients and carers, and documenting health checks as required. The role supports multidisciplinary teams across Kent and Medway.

Qualifications

• Evidence of patient-focused care and compassionate communication.
• Ability to adapt information for different patients and carers.
• Experience working in fast-paced clinical settings is a plus.
• Commitment to promoting independence and therapeutic activity.

Responsibilities

• Providing and receiving routine information to inform colleagues, patients, carers and external contacts.
• Delivering a patient-focused service to promote independence.
• Giving and recording physical health checks as required and reporting changes.
• Undertaking day-to-day tasks as allocated by the nurse/leader in charge.
• Participating in training, supervision and appraisal processes.
• Building therapeutic relationships and supporting recovery-focused care.
• Promoting safe, supportive environments on the ward.
• Ensuring care is joined up across hospital and community settings.

Skills

Empathy

Communication

Teamwork

Patient care

Job description

In this vital role, you will be at the front line of patient care, offering comfort, empathy, and active support to men during some of the most challenging moments of their lives. Working flexibly across a 24-hour, 7-day rota, you will build therapeutic relationships, promote independence, and help shape a safe, recovery-focused environment on the ward. If you thrive in a dynamic, fast-paced acute environment and are driven to make a real difference in male mental health care, we would love to welcome your expertise to Amberwood Ward.

• Consistently delivering a patient focused service, which promotes optimum independence.
• Providing and receiving routine information orally, in writing or electronically to inform work colleagues, patients, clients, carers, the public or other external contacts.
• Offering appropriate support and advice to patients and their carers.
• Awareness of different challenging situations where communication needs to be adapted to the needs of the individual.
• Enabling patients to maintain and improve their independence by promoting and facilitating therapeutic activity.
• Giving physical health checks and physical health care as required or instructed documenting the physical health checks on the early warning scoring system (MEWS), chart and reporting changes to the nurse/healthcare professional in charge.
• Undertaking day to day tasks as allocated by Nurse/healthcare professional in Charge.
• Undertaking all relevant training as directed and participating in regular management/clinical supervision and appraisal.

We are Kent and Medway Mental Health NHS Trust. We care for the mental health and wellbeing of people across Kent and Medway. Our teams support children, young people and adults with a wide range of mental health needs. We also provide specialist services, including all-age eating disorder services and neurodevelopmental assessments for children and young people, such as autism and ADHD. Because we work across the whole county and across hospital and community settings, we can make care more joined up and easier to access for the people we serve. Our vision is simple: we are here to help communities not just live with mental illness, but live well. It's why we're passionate about working with communities to make mental health care better for everyone. Everything we do is guided by our values: caring, inclusive, curious and confident. Join us if you share our passion for better mental health care and want to be part of a team that's working well together.

Please refer to the attached job description for the full details on the responsibilities and person specification The High-Cost Area (HCA) allowance, also referred to as London Weighting, is a payment made to employees who work in London and the surrounding areas. As this post is based in Dartford, Gravesham or Swanley, the successful applicant will receive an additional payment each month. 5% of basic salary, subject to a minimum payment of £1,346 per year and a maximum payment of £2,270 per year (2026/27 figures).